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Outlook Web Access (OWA) redirection of URLs

    Question

  • Hello,

    Please assist with the following problem and provide a potential fix. 

    Problem: redir.aspx seems to be adding an 's' to http header to URLs within Outlook Web Access (OWA) emails.  This causes the links to break.

    Below are the steps to reproduce the problem that users are expriencing:

    Step 1: User receives an email in Outlook Web Access (OWA) with a URL link.  (For example: www.cnn.com).

    Step 2: User clicks on the url: www.cnn.com , and the below script is run in a new IE tab. https://webmail.njc.gov/OWA/redir.aspx?C=413e870d11db43de9a25743394271c1d&URL=https%3A%2F%2Fwww.cnn.com

    Step 3: After about 15 seconds there is a re-direction to: https://www.cnn.com in Internet Explorer with the below error message in a new IE windows (if I manually remove the 's' in https it the proper webpage comes up.  I cannot expect my users that to manually delete the s in order to get to their webpages:

    ====================================================================================

    Internet Explorer cannot display the webpage

     
     

    What you can try:

     

      <button id="diagnose" onclick="javascript:diagnoseConnectionAndRefresh(); return false;">Diagnose Connection Problems</button>

     

    More information More information<noscript></noscript>

    This problem can be caused by a variety of issues, including:

    • Internet connectivity has been lost.
    • The website is temporarily unavailable.
    • The Domain Name Server (DNS) is not reachable.
    • The Domain Name Server (DNS) does not have a listing for the website's domain.
    • There might be a typing error in the address.
    • If this is an HTTPS (secure) address, click Tools, click Internet Options, click

     

    ======================================================================================

    Friday, November 4, 2011 4:18 PM

Answers

  • Right click the link in the emailmessage and then select Properties to see if the link is correct.

    I can reproduce the redirect link in your step 2 in my local lab, so I am suspecting it is not Exchange related issue to add S in http header to URLs. And my suggest is:

    1. Check the link properties to make sure it is correctly.
    2. Type the address www.cnn.com in your IE to see if it can be correctly resolved.
    3. Try in Outlook to see if you can open the link directly.

    Hope it is helpful.

     


    Fiona
    Monday, November 7, 2011 3:48 AM
    Moderator

All replies

  • One has to wonder why webmail.cnn.com would redirect to webmail.njc.gov.

    What version, service pack and rollup hotfix of Exchange are you running?  What version and service pack of Windows?


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

    Friday, November 4, 2011 4:47 PM
  • https://webmail.njc.gov is our own internal network and servers at my company ("njc.gov").

    Windows Server 2008

    Exchange 2003

     

     

     

    Friday, November 4, 2011 6:54 PM
  • why don't you point your host record to the njc.gov rather doing redirection or you should be able to do the redirection on the registrar level and if not then check with any .NET developer.

    Where Technology Meets Talent
    Friday, November 4, 2011 9:29 PM
  • Right click the link in the emailmessage and then select Properties to see if the link is correct.

    I can reproduce the redirect link in your step 2 in my local lab, so I am suspecting it is not Exchange related issue to add S in http header to URLs. And my suggest is:

    1. Check the link properties to make sure it is correctly.
    2. Type the address www.cnn.com in your IE to see if it can be correctly resolved.
    3. Try in Outlook to see if you can open the link directly.

    Hope it is helpful.

     


    Fiona
    Monday, November 7, 2011 3:48 AM
    Moderator
  • Any update?
    Fiona
    Tuesday, November 8, 2011 3:17 AM
    Moderator