Outlook is trying to retrieve data from the MS Exchange server


  • I have a single Exchange 2003 Server (SP2) running on Server 2003 Std (SP1).


    For some reason clients (running Outlook 2003/2007) with shared mailboxes recieve the 'Outlook is trying to retrieve data from the Microsoft Exchange server xxxxxxx@xxxxxxxx.co.uk' warning, clients with no shared mailboxes have no connection problems.  This happens when the clients are trying to access inbox folders or sent items and at logon, these delays can last for four or five minutes.


    I am relatively new to Exchange server and am finding this problem extreemly difficult to remedy, any help would be very much appreciated.


    The server running exchange is a Dell PowerEdge 1800 with Dual Xeon 2.8Ghz DC processors, 2.0Gb RAM, Intel Pro 1000MT NIC, 4x 10,000RPM 73Gb HDD's.


    If any more information about my setup is required please ask.

    Wednesday, May 14, 2008 1:34 PM


All replies


    Hi Gavin,


    1.   Please refer to the following KB to check whether the Inbox and Sent Items folders have over 5000 items in them on the mailbox which encountered the performance issue. I suggest that we keep the Inbox, Sent Items, and Deleted Items with less than 3500 items per folder.



    2.   Exchange 2000 Server and Exchange Server 2003 performance may be affected when desktop search engine software is running on Outlook or other MAPI client computers



    3.   Please run Outlook in Safe Mode to troubleshoot the issue. You can run the following command to start Outlook in Safe Mode

    Outlook /Safe


    4    Please check whether the following link is helpful for you to troubleshoot the issue:



          Please note the section 12.


    5    Please also run the EXBPA tool in order to improve performance.




    Friday, May 16, 2008 12:30 PM
  • Hi Mike


    Removing Desktop Search has made a massive difference, just got to get rid company wide now.


    Thank you for your help.




    Tuesday, May 20, 2008 7:44 AM
  • Hi,

    I had the same issue.
    issue is resolved by stopping the "Mcafee GroupShield for Exchange server" service from the server.
    However, this is not a permanent fix.

    I wonder how this is related?

    GSE is creating lot of issues in our exchange environment.
    most of the issue gettting resolved only after stopping this service.

    any help would be appreciated.

    Tuesday, April 21, 2009 8:00 PM
  • i have the same issue and restarting mcafee groupshield for exchange server temporarily fixes the issue as well.

    Friday, June 05, 2009 8:00 PM