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The upgrade from Exchange Server 2007 SP2 to SP3 is taking too long. RRS feed

  • Question

  • The upgrade from Exchange Server 2007 SP2 to SP3 is taking too long, it seems like it is stuck in the step "Remove Exchange files", 4 hours and 15 minutes and still counting, the blue bar doesn't move frome like the 15 percent.

    Is there a log file for the installation of the Service Pack?

    My Exchange Server it's on Windows 2008 SP2.

    Monday, July 5, 2010 7:22 PM

Answers

  • A single RAID 5 is about the slowest option you could have.
    RAID 5 is slow anyway, but with Exchange being a high transactional database which writes to two locations almost simultaneously, plus another machine on top, you are are going to struggle for performance.

    Ideally you would have two and preferably three arrays on the system, one for the OS, one for the logs and one for the database. Having the system in a VM doesn't remove you from the storage issues.

    Although saying that I still wouldn't expect the upgrade to take as long as you reported.

    Exchange has a performance troubleshooter built in. It is in the toolbox in Exchange Management Console. I would start with that to begin with.

    Simon.


    Simon Butler, Exchange MVP. http://blog.sembee.co.uk , http://exbpa.com/
    Wednesday, July 7, 2010 11:05 PM

All replies

  • Hi

    I think you can find it under

    <system drive> \ExchangeSetupLogs


    Jonas Andersson MCTS: Microsoft Exchange Server 2007/2010 | MCITP: EMA 2007/2010 | MCSE/MCSA Blog: http://www.testlabs.se/blog
    Tuesday, July 6, 2010 6:59 AM
  • Thanks.

    For some reason my Exchange Server is tooooo slow. It's virtuallized, and other VMs in the same host aren't slow. It has 9 GBs of RAM and 4 VPs.

    The installation of the SP3 finished 24 hrs. later.

    And at the end of the installation, the Transport service couldn't start.

    The partial solution was to modify the timeout that windows uses (30 secs) to finish the start control of the service if this doesn't start. The new timeout it's now 60 secs. Now the Transport service has enough time to start: http://support.microsoft.com/kb/922918/en-us

    I would like to know what's causing my Exchange Server to become very slow.

    Wednesday, July 7, 2010 6:47 PM
  • What else is on the server?

    The only time I have seen performance issues is when there is third party interference. The fact that you are seeing issues with transport would tend to indicate AV, Antispam, something like that.

    Also, with Exchange, RAM and processor is a very small part of the performance of the server. The main place where issues occur is in storage. If the storage is slow then it will impact on the server's performance considerably.

    Simon.


    Simon Butler, Exchange MVP. http://blog.sembee.co.uk , http://exbpa.com/
    Wednesday, July 7, 2010 8:16 PM
  • Only Exchange Server and an AV (Kaspersky 6.0.4.1217, I disabled it but there's no difference).

    We have a server HP Proliant DL380 G5 with 4 HDD SAS 10k in RAID 5. In top of that we have 5 VMs (only 2 in production).

    I'm going to monitorize the Exchange VM with resource monitor, or what do you recommend to me?

    Wednesday, July 7, 2010 9:50 PM
  • A single RAID 5 is about the slowest option you could have.
    RAID 5 is slow anyway, but with Exchange being a high transactional database which writes to two locations almost simultaneously, plus another machine on top, you are are going to struggle for performance.

    Ideally you would have two and preferably three arrays on the system, one for the OS, one for the logs and one for the database. Having the system in a VM doesn't remove you from the storage issues.

    Although saying that I still wouldn't expect the upgrade to take as long as you reported.

    Exchange has a performance troubleshooter built in. It is in the toolbox in Exchange Management Console. I would start with that to begin with.

    Simon.


    Simon Butler, Exchange MVP. http://blog.sembee.co.uk , http://exbpa.com/
    Wednesday, July 7, 2010 11:05 PM
  • Like Simon told you here..

    I would in your case check the disk performance, it the server is a VM, maybe that could be a bottleneck but you need to investigate it

    Sometimes Performance Logs could be of help


    Jonas Andersson MCTS: Microsoft Exchange Server 2007/2010 | MCITP: EMA 2007/2010 | MCSE/MCSA Blog: http://www.testlabs.se/blog
    Thursday, July 8, 2010 7:23 AM
  • I will try to move at least the Logs to a LUN in the SAN (it's iSCSI :() too see how it behaves.
    Thursday, July 8, 2010 7:22 PM
  • Hi,

    The upgrade from Exchange Server 2007 SP1 to SP3 is taking too long, it seems like it is stuck in the step "Remove Exchange files", 9 hours and 15 minutes and still counting, the blue bar doesn't move frome like the 15 percent.

    Is there a log file for the installation of the Service Pack?

    My Exchange Server it's on SBS 2008

    Thursday, July 22, 2010 3:29 PM
  • Hi,

    The upgrade from Exchange Server 2007 SP1 to SP3 is taking too long, it seems like it is stuck in the step "Remove Exchange files", 9 hours and 15 minutes and still counting, the blue bar doesn't move frome like the 15 percent.

    Is there a log file for the installation of the Service Pack?

    My Exchange Server it's on SBS 2008

    Finally it is finished with no error after 12 hours. everything is working fine, there was a minor issue exchange store service, it was stuck up with starting I just restarted and worked fine.

    Thanks

     

    Thursday, July 22, 2010 10:26 PM
  • Finally it is finished with no error after 12 hours. everything is working fine, there was a minor issue exchange store service, it was stuck up with starting I just restarted and worked fine.

    Thanks

    12 hours? Can describe more? During upgrading process is it freeze or still working with normal condition? What happen after upgraded, need to restart?
    Friday, December 31, 2010 1:51 AM