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Outlook 2003 - can't get emails to delete out of inbox

    Question

  • We recently changed our ISP. During the set up, the tech kept our inbox with our old emails from our old isp so we could deal with them, and set up a new imap folder for our new inbox email. However, now that we're getting emails, we're unable to delete them. When you click on the delete button, it just shows the email with a line crossed through the middle.  It won't leave the inbox.  Any ideas? 
    Saturday, October 03, 2009 6:35 PM

Answers

  • In IMAP Accounts that happens (Default Behaviour) because by default the deleted mails are marked for deletion and are not removed from mailbox until they are purged.

    Purging setting can be set in Client (assuming MS Outlook) while setting up the IMAP account or from Account Settings -> Select account and Client Change... -> More Settings -> Enable Purge options.

    you can also add a button in the Advance tool bar by following blog written by someone.
    http://www.ideanode.com/supportdocs/16/how-to-delete-imap-messages-in-outlook

    Hope this helps.
    Thanks.

    Vishal Ramnani | MCITP - Exchange 2007 | MCSE Messaging | MCTS - Win 2008 Config
    • Proposed as answer by --Vinod-- Tuesday, October 06, 2009 1:16 PM
    • Marked as answer by Allen Song Friday, October 16, 2009 8:14 AM
    Saturday, October 03, 2009 9:06 PM
  • Hi,

    This is the Exchang server forum not handle the Outlook issue.

    Thanks

    Allen
    • Marked as answer by Allen Song Friday, October 16, 2009 8:14 AM
    Tuesday, October 06, 2009 9:31 AM

All replies

  • In IMAP Accounts that happens (Default Behaviour) because by default the deleted mails are marked for deletion and are not removed from mailbox until they are purged.

    Purging setting can be set in Client (assuming MS Outlook) while setting up the IMAP account or from Account Settings -> Select account and Client Change... -> More Settings -> Enable Purge options.

    you can also add a button in the Advance tool bar by following blog written by someone.
    http://www.ideanode.com/supportdocs/16/how-to-delete-imap-messages-in-outlook

    Hope this helps.
    Thanks.

    Vishal Ramnani | MCITP - Exchange 2007 | MCSE Messaging | MCTS - Win 2008 Config
    • Proposed as answer by --Vinod-- Tuesday, October 06, 2009 1:16 PM
    • Marked as answer by Allen Song Friday, October 16, 2009 8:14 AM
    Saturday, October 03, 2009 9:06 PM
  • Hi,

    This is the Exchang server forum not handle the Outlook issue.

    Thanks

    Allen
    • Marked as answer by Allen Song Friday, October 16, 2009 8:14 AM
    Tuesday, October 06, 2009 9:31 AM