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The Exchange server address list service failed to respond. This could be because of an address list or email address policy configuration error. RRS feed

  • Question

  • Hi,

    I have exchange 2007 sp2 in CCR. I am trying to update properties of existing users and it is giving me following error:

    The following error(s) occurred while saving changes:

    set-mailbox
    Failed
    Error:
    The Exchange server address list service failed to respond. This could be because of an address list or email address policy configuration error.

    Also the same error while creating new user. I have checked event logs and there are no events related to this problem.  


    Hasan

    Monday, June 10, 2013 12:30 PM

Answers

  • On Mon, 10 Jun 2013 12:30:51 +0000, Hasan-Exchanger wrote:
     
    >I have exchange 2007 sp2 in CCR. I am trying to update properties of existing users and it is giving me following error:
    >
    >The following error(s) occurred while saving changes:
    >
    >set-mailbox Failed Error: The Exchange server address list service failed to respond. This could be because of an address list or email address policy configuration error.
    >
    >Also the same error while creating new user. I have checked event logs and there are no events related to this problem.
     
    Is the System Attendant service running?
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Marked as answer by Exchanger-007 Friday, June 14, 2013 7:23 PM
    Tuesday, June 11, 2013 2:57 AM

All replies

  • On Mon, 10 Jun 2013 12:30:51 +0000, Hasan-Exchanger wrote:
     
    >I have exchange 2007 sp2 in CCR. I am trying to update properties of existing users and it is giving me following error:
    >
    >The following error(s) occurred while saving changes:
    >
    >set-mailbox Failed Error: The Exchange server address list service failed to respond. This could be because of an address list or email address policy configuration error.
    >
    >Also the same error while creating new user. I have checked event logs and there are no events related to this problem.
     
    Is the System Attendant service running?
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Marked as answer by Exchanger-007 Friday, June 14, 2013 7:23 PM
    Tuesday, June 11, 2013 2:57 AM
  • Hi

    Please follow Rich‘s suggestion to restart System attendant Service.

    Cheers


    Zi Feng
    TechNet Community Support

    Tuesday, June 11, 2013 7:41 AM
    Moderator
  • On Mon, 10 Jun 2013 12:30:51 +0000, Hasan-Exchanger wrote:
     
    >I have exchange 2007 sp2 in CCR. I am trying to update properties of existing users and it is giving me following error:
    >
    >The following error(s) occurred while saving changes:
    >
    >set-mailbox Failed Error: The Exchange server address list service failed to respond. This could be because of an address list or email address policy configuration error.
    >
    >Also the same error while creating new user. I have checked event logs and there are no events related to this problem.
     
    Is the System Attendant service running?
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP

    Rich, 

    I have restarted System Attendant service on active node of cluster and the error is no more there, but when i am changing properties now like increasing recipient limit of specific users, it is not reflected at user end...

    Also please guide me why that error was occurring. 


    Hasan

    Tuesday, June 11, 2013 8:33 AM
  • On Tue, 11 Jun 2013 08:33:52 +0000, Hasan-Exchanger wrote:
     
    [ snip ]
     
    >I have restarted System Attendant service on active node of cluster and the error is no more there, but when i am changing properties now like increasing recipient limit of specific users, it is not reflected at user end...
     
    Changes must replicate from the DC on which they're made to all other
    DCs. In addition, some changes are made that require the Information
    Store to refresh its cache, and that happens only once every two hours
    (that's the default interval). Other information may be cache by the
    Outlook client.
     
    If, after waiting a few hours, the change isn't seen at the client,
    try exiting and restarting the client software.
     
    >Also please guide me why that error was occurring.
     
    Which error? The one about the Address Book service? It's because
    that's a thread within the System Attendant service. If the SA isn't
    running neither is the AB service.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Wednesday, June 12, 2013 3:22 AM
  • On Tue, 11 Jun 2013 08:33:52 +0000, Hasan-Exchanger wrote:
     
    [ snip ]
     
    >I have restarted System Attendant service on active node of cluster and the error is no more there, but when i am changing properties now like increasing recipient limit of specific users, it is not reflected at user end...
     
    Changes must replicate from the DC on which they're made to all other
    DCs. In addition, some changes are made that require the Information
    Store to refresh its cache, and that happens only once every two hours
    (that's the default interval). Other information may be cache by the
    Outlook client.
     
    If, after waiting a few hours, the change isn't seen at the client,
    try exiting and restarting the client software.
     
    >Also please guide me why that error was occurring.
     
    Which error? The one about the Address Book service? It's because
    that's a thread within the System Attendant service. If the SA isn't
    running neither is the AB service.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP

    Hi Rich, 

    set-mailbox Failed Error: The Exchange server address list service failed to respond. This could be because of an address list or email address policy configuration error.

    This error, this error is solved by restarting SA service, the SA service was already running i just restart it, so what was the problem that required me to restart SA service. 


    Hasan

    Wednesday, June 12, 2013 3:29 AM