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cant send email with pdf files attached.

    Question

  • i cant send email with pdf attachment even though it is only 100kb. it remains in the outbox and i cant even delete or move it. it says message to big after a few minutes.
    Wednesday, November 16, 2011 12:51 PM

Answers

  • Hello,

     

    Does this issue happen to all the users or only one specific user?

     

    Please disable the third-party anti-virus and Firewall on the Outlook client and run “Outlook /safe” to start Outlook with no add-ins and check whether the issue persists.

     

    Thanks,

    Simon

    Friday, November 18, 2011 9:02 AM
    Moderator

All replies

  • So you can send other files of same and bigger size but just not the PDF.

    What about there users in the org can they send the PDF.

    Try to send using the OWA.


    Jasjit Singh Dhindsa | ITIL v3 | IASA Foundation Certified | MCITP: EMA 2010/2007 | MCTS: MES 2010/2007, OCS 2007 | MCSA: M+S | MCSE: M+S
    Wednesday, November 16, 2011 3:01 PM
  • Hello,

     

    Does this issue happen to all the users or only one specific user?

     

    Please disable the third-party anti-virus and Firewall on the Outlook client and run “Outlook /safe” to start Outlook with no add-ins and check whether the issue persists.

     

    Thanks,

    Simon

    Friday, November 18, 2011 9:02 AM
    Moderator