Verify fails with Microsoft platform ready testing tool and Exchange 2010


  • I am not sure under which forum I need to ask this question. Hopefully someone can assist here.
    Please see the attached pic in terms of the error we getting when trying to run the Microsoft platform ready testing tool.
    Exchange is fully configured, the user exists and has a mailbox. Everything for the user works when connected to the exchange server.
    However verifying the connection when using the Microsoft platform ready testing tool results in a problem as depicted.
    Do you have any advice regarding this problem?
    Thank You
    • Moved by Nick Asseloos Thursday, November 03, 2011 9:18 PM Off topic for this forum (From:Windows Server Solutions SDK)
    Friday, October 14, 2011 1:43 PM

All replies

  • Hi Nasier,

    Please use below to test the external connectivity  for your exchange 2010 email system.
    Understanding it:
    Before do the tests, please make sure that you have publish the web services on the CAS server.
    Such as : autodisciver, ews, external web url and so on.
    Some information for you:

    Friday, November 04, 2011 7:34 AM
  • I know this is a very old thread. I'm having the exact same problem now. Everything is the same, the error is the same. all tests on passed successfully, the autodiscover published successfully, I can input autodiscover url, , in browser and see the 600 response.

    Test-OutlookWebServices will show the works fine.

    But, it always shows the same error when I use MPR test tool. The message in event viewer is:


    The Autodiscover service couldn't be located.
    Server stack trace:
       at Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.InternalGetLegacyUserSettings[TSettings](String emailAddress, List`1 redirectionEmailAddresses, Int32& currentHop)
       at Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.GetLegacyUserSettings[TSettings](String emailAddress)
       at Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.InternalGetLegacyUserSettings(String emailAddress, List`1 requestedSettings)
       at Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.GetUserSettings(String userSmtpAddress, UserSettingName[] userSettingNames)
       at Microsoft.Exchange.WebServices.Data.ExchangeService.GetAutodiscoverUrl(String emailAddress, ExchangeVersion requestedServerVersion, AutodiscoverRedirectionUrlValidationCallback validateRedirectionUrlCallback)
       at Microsoft.Exchange.WebServices.Data.ExchangeService.AutodiscoverUrl(String emailAddress, AutodiscoverRedirectionUrlValidationCallback validateRedirectionUrlCallback)
       at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
       at System.Runtime.Remoting.Messaging.StackBuilderSink.PrivateProcessMessage(RuntimeMethodHandle md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
       at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)

    Exception rethrown at [0]:
       at System.Runtime.Remoting.Proxies.RealProxy.EndInvokeHelper(Message reqMsg, Boolean bProxyCase)
       at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(Object NotUsed, MessageData& msgData)
       at Microsoft.Exchange.WebServices.Data.EwsExtensions.AutodiscoverUrlDelegate.EndInvoke(IAsyncResult result)
       at Microsoft.PlatformReady.MSExchange.Addin.UtilityHelper.<>c__DisplayClassc.<MessageOperation>b__a(AsyncHandler handler


    Anyone has any idea of what problem is this? One thing is: this is an environment on virtual machine, it should not matter I think.


    Thursday, September 05, 2013 10:22 PM