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Support Code 0x85010014 RRS feed

  • Question

  • trying to synch my HP IPAQ 2400 series with my laptop but I get the msg 'Activesynch problem on desktop' and the above SC.  This advised me to upgrade to Asynch 4.5 from 4.1 so I did this but when I attempt to open the download I get the msg "This installation package could not be opened.  Contact the application vendor to verify this is a  valid Windows Installer package"  WHAT!!!!!??????

    I'm just a user and don't really understand this or who to turn to.  Both the laptop and handheld are HP devices so I would have thought there would be no problems

    netviber
    Sunday, January 4, 2009 8:29 PM

Answers

  • Hi,

    What’s your OS? Windows Vista or Windows XP? If you’re using Windows Vista, you should use Windows Mobile Device Center 6.1  . If Windows XP, please download Activesync 4.5.  

    You mentioned it’s failed to be installed, please download it from the link I provided above and try again.

    Related KB:

    You may receive error 85010014 when you try to synchronize a Windows Mobile-based device with a computer by using ActiveSync 4.1 or ActiveSync 4.5
    http://support.microsoft.com/kb/912241/en-us

    Thanks,

    Elvis


    The Microsoft Exchange Team Blog - You had me at EHLO - http://msexchangeteam.com/
    • Proposed as answer by Elvis Wei Friday, January 9, 2009 1:58 AM
    • Marked as answer by Elvis Wei Wednesday, January 14, 2009 7:47 AM
    Tuesday, January 6, 2009 2:35 AM

All replies

  • Hi,

    What’s your OS? Windows Vista or Windows XP? If you’re using Windows Vista, you should use Windows Mobile Device Center 6.1  . If Windows XP, please download Activesync 4.5.  

    You mentioned it’s failed to be installed, please download it from the link I provided above and try again.

    Related KB:

    You may receive error 85010014 when you try to synchronize a Windows Mobile-based device with a computer by using ActiveSync 4.1 or ActiveSync 4.5
    http://support.microsoft.com/kb/912241/en-us

    Thanks,

    Elvis


    The Microsoft Exchange Team Blog - You had me at EHLO - http://msexchangeteam.com/
    • Proposed as answer by Elvis Wei Friday, January 9, 2009 1:58 AM
    • Marked as answer by Elvis Wei Wednesday, January 14, 2009 7:47 AM
    Tuesday, January 6, 2009 2:35 AM
  • Hi Elvis

    I am also having problems syncing my HP iPAQ 210. Up until this past weekend there was no problem syncing what so ever. Tonight I try to sync and I get the support code 0x85010014. After googling, I uninstalled Windows Mobile Device and reinstalled as I have Windows Vista. I am still unable to sync. Any thoughts?

    Thanks in advance!
    Britt
    Tuesday, June 16, 2009 10:47 PM
  • Hi Britt,

    If the suggestion  above doesn't work, as this is Exchange Server forum, regarding sync with Desktop issue, I suggest you writing a post on our Windows Mobile forum for help

    http://social.microsoft.com/Forums/en-US/category/windowsmobile/

    Thanks,

    Elvis

     

    Wednesday, June 17, 2009 9:41 AM
  • I jst upgraded to Windows 7, prior I was running VISTA with no sync problems.  Since the upgrade I can not sync my Black Jack 1, to my Outlook 2003.  I have instaleed and removed the Windows Mobile Device center twice.  The last time I did a disk clean and defrag, with restart to be sure the old load with gone.  I am still getting a Support Code of   0x85010014.  Any suggestions?  My upgrade was horrible, with the end result of reformatting the C-drive, and loading from the WIN 7 disk.
    Monday, November 2, 2009 1:20 AM
  • Hi Royj,

    As I explained before, since this is Exchange Server forum, we suggest you write the post on Windows Mobile forum:

    http://social.microsoft.com/Forums/en-US/category/windowsmobile/

    Thanks,

    Elvis
    Monday, November 2, 2009 2:07 AM