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Microsoft Office Outlook Web Access RRS feed

  • Question

  • Since changing over to a business account with Charter Communications which required me to set up my own domain with them and use Microsoft Office Outlook Web Access, my "sent emails" to Hotmail, MSN, Outlook and Live Mail are being rejected by Microsoft's server..... I get a message that says (i.e) "The following organization rejected your message: hotmail.com." The save verbiage is used for the MSN, Outlook and Live Mail recipients that I'm trying to send emails to. I have had no problems with Yahoo, gmail, aol, etc....

    I have worked now for almost four months with Charter Communications to get this problem resolved since my emails go to their server first and then to Microsoft's servers and they, Charter Communications, have continually told me they are working on the problem even to the point of changing my password several times.... Today they called me and it sounded like they were "passing the buck to" Hotmail, MSN, Outlook and Live Mail and that I would have to contact you guys for a resolution...... which makes no sense to me since they are providing me their server that is supposedly communicating to all servers that service email accounts.....

    Although my account technically is a business account with Charter, it is actually a volunteer at home Christian ministry from my church that sends out my weekly sermons, thoughts of the day, prayer requests, and an occasional newsletter..... Everyone that I send those types of messages to signed up for our internet ministry which is free of charge....so yes, they all want our messages and like me, they can't understand why the messages are being blocked from getting to them....... In fact for a while, I could not send "myself" messages at my MSN email address....

    Our messages are generally less than one regular typed page except for our weekly sermons which are rather lengthy, but still they should not be regarded as spam since #1 these folks signed up for them and want to receive them, and #2 there is no offensive language or such associated with them.....

    I am not an IT specialist and at this point, with my frustration level high and my confidence level being at zero in Charter Communications, I know of no where else to turn for help..... Can you help? Will you help? Any advice is most welcomed...... This is something that I cannot give up on....

    God Bless, Pastor Gene

    Wednesday, February 19, 2014 11:48 PM

All replies

  • Hi there Pastor Gene,

    Based on the details in your description, it's hard to say where the problem lies. It's also possible that this is not the right forum for you. The message you retrieve, which you are referring to as "The following organization rejected your message: hotmail.com."-message, is something that is called a non-delivery report (NDR).

    I will not ask you to post the whole NDR, sense it could contain the email address of the people in your mailing list, but could you look for a part of the email that looks something like this, and then post that part.

    BAY0-MC4-F59.Bay0.hotmail.com #550 OU-002 (BAY0-MC4-F59) Unfortunately, messages from 115.134.220.4 weren't sent.

    It's the first line below the email address in the Diagnostic information for administrator part. See picture bellow.

    This part of the message tells quite precisely what the problem is, and could help us locating the problem for you or send you to the correct support channel.


    /Anders Eide

    Thursday, February 20, 2014 1:01 AM
  • Thank you Anders for your reply......

    The message I receive beneath the recipients email address looks like the
    following.....

    Microsoft Exchange has been trying to deliver this message without success
    and has stopped trying. Please try sending this message again, or provide the
    following diagnostic text to your system administrator.

    The following organization rejected your message:
    hotmail.com.

    Diagnostic information for administrators:

    Generating server: que62.charter.net

    (Recipient’s email address is
    followed by)

    hotmail.com #<hotmail.com #4.4.7>
    #SMTP#
     
    (And then a whole bunch of other stuff follows that, but
    no reason for rejection)
     
    Thanks for looking at this matter....
     
    God Bless, Pastor Gene
    Thursday, February 20, 2014 2:17 AM
  • Hi,

    Normally a 4.4.7 would mean that the receiving server (in this case Hotmail) has some issues. But sense this is consistent, it could also mean that the sending server has wrong information on where to send the message.

    To verify if this problem is with your current hosting provider or with Hotmail, you could try to send another message to the same failing address. Do it from another email address that's not hosted at your current hosting provider, at the same time you get the error message.

    For question related to services from Hotmail.com, Outlook.com and so on, you could also post your question at outlook.com community forum http://answers.microsoft.com/en-us/outlook_com/forum/oemail?tab=Threads

    Quick link for the question form: http://answers.microsoft.com/en-us/newthread?forum=outlook_com&threadtype=Questions&filter=oemail


    /Anders Eide

    Thursday, February 20, 2014 8:31 AM