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SCSM 2012 R2 Authoring Tool Setup Error "An error occured while executing a custom action:_RegMainEditorPackage" RRS feed

  • Question

  • Screenshot:

    Setup Log:

    Property(S): ProductToBeRegistered = 1
    MSI (s) (8C:BC) [10:55:05:914]: Note: 1: 1708
    MSI (s) (8C:BC) [10:55:05:914]: Note: 1: 2205 2:  3: Error
    MSI (s) (8C:BC) [10:55:05:914]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
    MSI (s) (8C:BC) [10:55:05:914]: Note: 1: 2205 2:  3: Error
    MSI (s) (8C:BC) [10:55:05:914]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
    MSI (s) (8C:BC) [10:55:05:914]: Product: Microsoft System Center 2012 R2 Service Manager Authoring Tool -- Installation failed.

    MSI (s) (8C:BC) [10:55:05:914]: Windows Installer installed the product. Product Name: Microsoft System Center 2012 R2 Service Manager Authoring Tool. Product Version: 7.5.3079.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.

    MSI (s) (8C:BC) [10:55:05:918]: Deferring clean up of packages/files, if any exist
    MSI (s) (8C:BC) [10:55:05:918]: MainEngineThread is returning 1603
    MSI (s) (8C:78) [10:55:05:920]: RESTART MANAGER: Session closed.
    MSI (s) (8C:78) [10:55:05:920]: No System Restore sequence number for this installation.
    === Logging stopped: 2/27/2014  10:55:05 ===
    MSI (s) (8C:78) [10:55:05:921]: User policy value 'DisableRollback' is 0
    MSI (s) (8C:78) [10:55:05:921]: Machine policy value 'DisableRollback' is 0
    MSI (s) (8C:78) [10:55:05:921]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (8C:78) [10:55:05:921]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (8C:78) [10:55:05:921]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (8C:78) [10:55:05:922]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (s) (8C:78) [10:55:05:922]: Restoring environment variables
    MSI (s) (8C:78) [10:55:05:922]: Destroying RemoteAPI object.
    MSI (s) (8C:9C) [10:55:05:922]: Custom Action Manager thread ending.
    MSI (c) (E4:DC) [10:55:05:923]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (E4:DC) [10:55:05:924]: MainEngineThread is returning 1603
    === Verbose logging stopped: 2/27/2014  10:55:05 ===

    I am trying to install on Windows 7 Ent. and Windows 2012 (both attempts fail with same error).

    The VS 2008 shell piece was installed, however, as others have experienced the prereq check issue, I removed it from the input file in the setup folder, which resolved that piece. 

    Any suggestions?

    Thank you.


    Regards, Zoeb Khan

    Thursday, February 27, 2014 4:26 PM

Answers

  • When installing the VS Isolated Shell, make sure the actual binaries (found on the root drive or where you extract the web installer) are installed. This will resolve the above error and also the Prerequisite issue that a lot of people are coming across.

    Regards, Zoeb Khan

    • Marked as answer by Zoeb Khan Friday, March 7, 2014 4:17 PM
    Friday, March 7, 2014 4:17 PM

All replies

  • When installing the VS Isolated Shell, make sure the actual binaries (found on the root drive or where you extract the web installer) are installed. This will resolve the above error and also the Prerequisite issue that a lot of people are coming across.
    • Proposed as answer by Zoeb.Khan Friday, March 7, 2014 4:15 PM
    Friday, March 7, 2014 4:15 PM
  • When installing the VS Isolated Shell, make sure the actual binaries (found on the root drive or where you extract the web installer) are installed. This will resolve the above error and also the Prerequisite issue that a lot of people are coming across.

    Regards, Zoeb Khan

    • Marked as answer by Zoeb Khan Friday, March 7, 2014 4:17 PM
    Friday, March 7, 2014 4:17 PM
  • Hello,

    Sorry to bring this up after all those years :)

    Does this solution work with SCSM Authoring tool 2019 ? 

    also in this case what does this means (Found on the root drive or where you extract the web installer) in windows server 2016 ? 

    Thank you.


    Amer Yehia

    Monday, July 15, 2019 9:08 AM