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email scan from brother printer gets message from Microsoft outlook: command line argument is not valid

    Question

  • I have a Dell Diminsion, runs XP, and have attached a Brother MFC-240C fax/scan/copy/photo capture. Less than a year old. I have used the scan to email successfully. recently i cannot and a Microsoft Outlook popup esplains the error: the command line argument is not valid. Verify the switch you are using. Additionally , I have a motorola Vonage box and a  Cisco systems wireless attached. Any ideas?

    Friday, March 14, 2008 5:35 PM

Answers

All replies

  • You get this error when you launch Outlook?

    Friday, March 14, 2008 6:13 PM
  • No.

    Saturday, March 15, 2008 9:36 AM
  • I, along with all the other workstations in our office, am getting the same error message with my Brother DCP-7020, running Outlook 2003, connected via USB, and scanning a document  "to email".
    This seemed to start happening around March 13.  Anybody know what is going on or what can be done?

    Tuesday, March 18, 2008 2:22 AM
  •  

    Hi,

     

    The issue is caused after installing Service Pack 3 for Outlook.

     

    Anyone having problems with a Brother MFC\DCP device should update their version of control centre.

     

    To do this visit http://solutions.brother.com

     

    1. Choose your location. On the next page choose the model of your machine.
    2. On the next screen select downloads.
    3. In downloads from the 3 boxes choose Utilities, then your OS, then your language. Then click search.
    4. You will then see the control centre update tool avaialble to download. Download the tool and unzip it. Close outlook and control centre and then run the tool.

    The tool is available for 2000, XP, XP x64 and Vista (including 64bit editions).

     

    Microsoft have now released the security update for older versions of outlook too. Our patch should still work but if you have any problems please contact your local Brother office for support. We have had a few occasions where for some reason the patch doesn't work. If this happens to you please contact your local Brother office and we can let you know when we have the fix.

     

    Thanks and regards,

     

    Paul Johnston
    Product Technical Specialist
    Brother UK

    Thursday, March 20, 2008 11:03 AM
  • Hello,

     

    I am having the same problem (with a model MFC-8460N and OutlookXP SP3 - _not_ Outlook 2003).

     

    I already installed the ControlCenter2 update, and no joy.

     

    I suspected that this issue was related to the recent MS08-015 security patch (KB 946985) - that would explain why the issue appeared to crop up on March 13th (2 days after Microsoft's "Patch Tuesday").  I just called Brother Tech Support (in Canada), and the technician I spoke to confirmed that Brother is aware of the issue caused by the recent patch ... and that they are working as quickly as they can to develop/release a fix.

     

    So, while this post doesn't actually help to _resolve_ the issue ... it should at least let you know that you're not alone, and that there is a legitimate explanation.

     

    Cheers!

     

    Brant

     

    Saturday, March 22, 2008 6:45 PM
  • I have tried to download uninstall tool and the Utilities/windowXP. On the uninstall I get to the "decompress was successful, and then hit OK and nothing happens after that. On the utilities downloadI get thru the run of CC3Up.exe (download successful)hit RUN,  and Zip decompress successful, then restarted the computer.  TriedScan to email and still get "Cannot start Microsoft Outlook......... Any help available?

    Thursday, April 03, 2008 7:11 PM
  • I have a similar product that is giving the same error.
    This link below proved very helpful for me. Perhaps it will work for your issue as well.

    http://support.microsoft.com/kb/312346/en-us

    Josh
    Monday, April 07, 2008 6:06 PM
  • Try this, it worked for me.

    This error message is caused by upgrading to Office 2003 SP3. In order
    to improve security, Microsoft has removed certain command line
    functions used by the Brother Control Center software. Brother has
    released an update to the Control Center software to resolve this issue.


    SECTION A: Verify your version of ControlCenter

    1. Locate the Control Center icon running in the system tray. It will
    either be a blue back ground with CC3, or a blue back ground with a C,
    and colored balloons.

    2. Right click on the icon and left click ABOUT. The version will
    state either Ver 2.XX.XX or Ver 3.XX.XX (XX= various version numbers).
    If you are using Ver. 2, refer to Section B. If you are using Ver. 3,
    refer to Section C.

    SECTION B: ControlCenter 2.0 Update

    1. Close the Brother Control Center 2: Locate the Brother Control
    Center application. It will be running in the system tray (usually near
    the system clock). Right click on the Control Center and left click on CLOSE. *IMPORTANT: The update cannot be performed if
    the Brother Control Center is left running.

    2. Open a web browser and enter the following address to save the file:
    http://209.215.81.199/Download/MFC/CC2up.EXE

    3. When prompted to open or save the file select DESKTOP as the save in
    location, and select SAVE.

    4. Locate and double click the CC2up.EXE file.

    5. The zip self-decompression screen will appear. Click DECOMPRESS.
    The files will extract and you will receive a message stating: The
    decompression process was successful. Click OK.

    6. Locate the file CC2update.exe. Double click the file. The Welcome
    screen will appear. Click NEXT to continue the installation.

    7. The install will proceed. Once complete you will be informed that
    the install has completed successfully. Select: Yes, I want to restart
    my computer now. Click FINISH. The computer will now restart and the
    ControlCenter will be updated.

    8. Place a test document in the scanner. Open the Brother
    ControlCenter 2.0. Click #Scan to: E-mail# to ensure functionality. If
    the document scans and is attached to an e-mail the issue is resolved. If the issue continues proceed to step 9.

    9. Within the ControlCenter 2.0 application right click on the E-mail
    icon and left click on CONFIGURATION.

    10. Select Outlook2003 or Outlook 2007 from the application list.
    Click the DELETE button to remove the application from the list then
    click OK.

    11. Close ControlCenter 2.0 by right clicking on the icon in the system
    tray and left clicking on CLOSE.

    12. Restart the ControlCenter 2.0 by clicking START -> (ALL) PROGRAMS
    -> BROTHER -> MFL PRO SUITE -> XXX-XXXX (Model) -> CONTROL CENTER 2.0

    13. The ControlCenter 2.0 will now start, and Outlook 2003 or Outlook
    2007 will now be automatically added to the application list.


    SECTION C: ControlCenter 3.0 Update

    1. Close the Brother Control Center 3: Locate the Brother Control
    Center application. It will be running in the system tray (usually near
    the system clock). Right click on the Control Center and left click on CLOSE. *IMPORTANT: The update cannot be performed if
    the Brother Control Center is left running.

    2. Open a web browser and enter the following address to save the file:
    http://209.215.81.199/Download/MFC/CC3_Update.exe

    3. When prompted to open or save the file select DESKTOP as the save in
    location, and select SAVE.

    4. Locate and double click the CC3_Update.exe file. The WinZip
    self-extractor will open. Click UNZIP. Once the file is extracted you
    will see a message stating: Files were unzipped successfully. Click OK.

    5. A folder will be created called CC3. Double click the CC3 folder to
    open. Within this folder double click the SETUP.BAT file. After a moment you will see a message stating: The decompression process
    was successful.

    6. Restart the Brother Control Center 3 by clicking START -> (ALL)
    PROGRAMS -> BROTHER -> XXX #XXXX (Where x = model number) -> Con
    trolCenter 3. The Control Center will open and you should see the icon appear near your system clock. The update is now complete.


    If you need further assistance, please contact Brother Customer Service or locate a Brother Authorized Service Center in your area.

    Email Brother Customer Service

    Phone Brother Customer Service: 

    1-877-BROTHER (877-276-8437)
    9:00am to 8:00pm Eastern Time


    Thursday, April 24, 2008 2:34 AM
  • As BrantB said earlier, I have a bunch of corporate PC's with Windows XP Pro and Office XP (Outlook 2002) that are having this problem. It started about a month ago and I still don't see anything on the Brother "solutions" web site to fix it. All I see is the CC2up from Nov 2007 that is supposed to correc the problem for Outlook 2003 and Outlook 2007. What about Outlook 2002?

     

    Thursday, May 01, 2008 6:30 PM
  • Paul

    I'm running IE 7.0.5730.11 with WinXP SP2 with auto updates.

    I've installed MFC/CC3_update.exe but still can't email scan from my DCP-330C.

    I've emailed Brother NZ (twice) but no reply as yet.

     

    Do you have any other suggestions?

     

    Incidentally I have also discovered that my rarely-used 3.5 floppy drive is not working.  Could this also be caused by the Office SP3 update affecting the floppy drive controller?

     

    Ron

    Wednesday, May 07, 2008 5:04 AM
  • Try this, it worked for me.

    SECTION C: ControlCenter 3.0 Update

    1. Close the Brother Control Center 3: Locate the Brother Control
    Center application. It will be running in the system tray (usually near
    the system clock). Right click on the Control Center and left click on CLOSE. *IMPORTANT: The update cannot be performed if
    the Brother Control Center is left running.

    2. Open a web browser and enter the following address to save the file:
    http://209.215.81.199/Download/MFC/CC3_Update.exe

    3. When prompted to open or save the file select DESKTOP as the save in
    location, and select SAVE.

    4. Locate and double click the CC3_Update.exe file. The WinZip
    self-extractor will open. Click UNZIP. Once the file is extracted you
    will see a message stating: Files were unzipped successfully. Click OK.

    5. A folder will be created called CC3. Double click the CC3 folder to
    open. Within this folder double click the SETUP.BAT file. After a moment you will see a message stating: The decompression process
    was successful.

    6. Restart the Brother Control Center 3 by clicking START -> (ALL)
    PROGRAMS -> BROTHER -> XXX #XXXX (Where x = model number) -> Con
    trolCenter 3. The Control Center will open and you should see the icon appear near your system clock. The update is now complete.


    That did the Job (for me).

    Thank you.


     

    Michael (Micky) Avidan
    Microsoft
    ® "TechNet" & "Answers" forums moderator, and 'Tapuz Office Forum' Director'.
    "Microsoft" Most Valuable Professional (MVP)


    Wednesday, December 12, 2012 9:40 PM