Outlook 2010 Startup Very Slow 'Loading profile' RRS feed

  • Question

  • Hello,

    Outlook 2010 taking 5-10 to load. In the first 1-3 minutes it's saying 'Loading profile' and In 4-7 minutes It's saying 'Processing' finally after few minutes It's loading all emails.

    I have Tried removing all files/profiles and outlook /safe and disabled all addins nothing worked. I also tried enabling logging option, but unable to get logs for first 1-7 minuts, i could see the logs after outlook is loaded.

    Is there any way to troubleshoot this kind of issue? No errors/events found in event viewer.

    We have outlook 2010 SP1, and Exchange Server 2007 SP3

    I would appreciate if i get any good solution.




    Thursday, November 10, 2011 8:31 PM

All replies

  • You can try Outlook logging

    Use NetMon to see what it's doing.

    Compare this to a working PC.

    Thursday, November 10, 2011 9:00 PM
  • what is the size of your mailbox? Have you deleted a large amount of data recently?

    Are you using Outlook in cache mode?

    In this case offline defragmentation of the Outlook chache may solve the problem. use the contig Tool from sysinternals (http://technet.microsoft.com/en-us/sysinternals/bb897428.aspx) doing the defragmentation.



    regards Thomas Paetzold visit my blog on: http://sus42.wordpress.com
    Thursday, November 10, 2011 9:44 PM
  • Hi,

    If you are the first to login outlook, it is normal to run slowly to load files because it needs to configure. If you are not the first, then you need to check the following:

    1.        Check whether outlook runs the same slow with startup

    2.        Check whether other processes in this computer also run very slow

    If the above checks are yes, this issue is maybe due to computer performance, operator system setting or other software issue. You can ask your admin to optimize this computer and then check again.

    You will get more if you post this thread to Outlook forum: http://social.technet.microsoft.com/Forums/en/outlook/threads

    If you encounter any difficulties, please let us know.


    Sophia Xu
    Monday, November 14, 2011 8:43 AM
  • Guys,

    Still Issue is not resolved.  There was a small correction  here. User Accessing outlook 2010 from US site, which has one GC, no exchange server. but i hav configured my mailbox (which is in Europe) on user PC i am part of only few AD group, It's loading fast...

    I would like to explain litle more. User is part of more than 50 AD groups. In our setup, All Exchange servers and all FSMO roles are located in Europe Site and user accessing outlook from US Site which has one GC. wanted to know what are the backround process will happen while opeing outlook 2010, Will outlook 2010 fetch AD groups information from Primary site before it load ?



    Friday, November 18, 2011 5:45 PM
  • Hi,

    have you configured Sites on the Active Directory. Maybe your clients are authenticated by the Europe AD Site and not by the US side although this side is closere to you. It is recommended that you put one Global Catalog at each side.

    Have you analyzed the time it took for users to authenticate and then to access the Exchange mailbox?



    regards Thomas Paetzold visit my blog on: http://sus42.wordpress.com
    Tuesday, November 29, 2011 9:08 PM
  • Hi,

    is your question answered? Or have you got any updates on this topic.

    If it is answered it would be great if you mark it accordingly. This may help others who have the same or a similar question.



    regards Thomas Paetzold visit my blog on: http://sus42.wordpress.com
    Friday, December 9, 2011 8:38 PM