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Error "Suggestions cannot be provided because free/busy data could not be retrieved."

    Question

  • Exchange 2010

    Outlook 2010

    Scenario: I have many users getting this issue. But the example I am going to use is mine. I receive this error on my laptop (Outlook 2010 configured for Outlook Anywhere), but I get calendar (free/busy) data on my terminal services connection (Outlook 2010, not configured for Outlook Anywhere) and OWA. I have hacked at this for days, going through everything I can find.

    Test E-mail AutoConfiguration on my laptop gets a Autodiscover to https://mail.internal.xxx.com/autodiscover/autodiscover.xml Succeeded (0x00000000).

    Where do I go from here? Any help would be appreciated.

    Loren


    Loren
    Tuesday, April 05, 2011 7:09 PM

Answers

  • Hi lerwin,

    Could you please use the http://testexchangeconnectivity.com from the external network, analyze the information.
    Please also post all the information through the Test E-mail AutoConfiguration.
    How about the Availablity Service?
    Some information for you:
    http://technet.microsoft.com/en-us/library/bb232134.aspx

    Regards!
    Gavin
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, April 11, 2011 7:55 AM
    Moderator
  • Autodiscover isn't your problem, Availability is.  What do you show for the Availability Service URL in Test E-mail Autoconfiguration?  Is it a URL that is resolvable in your organization?


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Tuesday, April 12, 2011 5:24 AM

All replies

  • I don't understand what you're saying about using Outlook Anywhere but getting calendar data on terminal services.


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Tuesday, April 05, 2011 10:54 PM
  • I see user's calendar data (i.e. schedules) when creating a meeting in Outlook 2010 on the terminal server and through OWA. I get the error when on my laptop, which is configured to connect via Outlook Anywhere.

    We have quite a few users that are getting either Out of Office error or the free/busy data could not be retrieved.


    Loren
    Tuesday, April 05, 2011 11:06 PM
  • Okay, so you're getting this error when connecting from outside your network, using Outlook Anywhere then?  That tells me that the Availability Service, a web service, is not being properly published to the Internet.

    Try checking it with http://testexchangeconnectivity.com.

     


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Wednesday, April 06, 2011 1:52 PM
  • Ed,

    Just to be clear. My laptop is on the company network during testing. I get errors testing the autodiscover from the link you provided. Do I need to have an external DNS record for autodiscover.xxxx.com? I have one in the internal DNS, and that is where we are having issues, inside the network, and not from the Internet.

    Thanks for the help. I appreciate is greatly.

    Loren


    Loren
    Wednesday, April 06, 2011 2:27 PM
  • Internally connected domain member computers don't use the autodiscover A record, they use a service connection point in Active Directory.

    On the computer, hold the Ctrl key, click the Outlook icon in the system tray, and select Test E-mail Autoconfiguration.  Enter your e-mail address and password, clear the Guessmart checkboxes.  See if that doesn't shed some light on where your computer is looking for the availability service.


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Wednesday, April 06, 2011 3:44 PM
  • I have already done that. The return is in the first post. It is getting "Test E-mail AutoConfiguration on my laptop gets a Autodiscover to https://mail.internal.xxx.com/autodiscover/autodiscover.xml Succeeded (0x00000000)."
    Loren
    Wednesday, April 06, 2011 4:04 PM
  • Hi lerwin,

    Could you please use the http://testexchangeconnectivity.com from the external network, analyze the information.
    Please also post all the information through the Test E-mail AutoConfiguration.
    How about the Availablity Service?
    Some information for you:
    http://technet.microsoft.com/en-us/library/bb232134.aspx

    Regards!
    Gavin
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, April 11, 2011 7:55 AM
    Moderator
  • Autodiscover isn't your problem, Availability is.  What do you show for the Availability Service URL in Test E-mail Autoconfiguration?  Is it a URL that is resolvable in your organization?


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Tuesday, April 12, 2011 5:24 AM
  • Ed,

    Thanks for the help. I have done everything you have told me, plus some others. It seems to be working now, I just don't know what resolved it.

    Loren


    Loren
    Tuesday, April 12, 2011 1:30 PM