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Upgrading Service pack - keep asking for language pack

    Question

  • Hi,

    i have exchange 14.0 (2010) and want to upgrade to SP3.

    i tried to run the SP installer (SP1 and SP3 - both the same issue..).

    the readiness check finish successfully, and i click on upgrade.

    when i am getting to the stage of "language files" it asking for disk (insert 'Microsoft exchange client language pack - arabic'), and it give me the option to browse (it searching for clientlanguagepack.msi file).

    i tried to download SP1 multilanguage from the MSDN and browsing to the clientlanguagepack.msi on "ar" folder but it tells me "the file is not valid installation package for the product 'Microsoft exchange client language pack - Arabic'. try to find the installation package in folder in which you can install Microsoft exchange client language pack - Arabic."

    canceling the operation killing the upgrade...

    how can i remove this Arabic language? actually, i need only English on my system (i never installed any other language pack).

    is there any way to upgrade this exchange? by removing the Arabic, or by getting the 'Microsoft exchange client language pack - Arabic' MSI?

    Wednesday, December 25, 2013 7:59 PM

Answers

  • Hi,

    Before you remove the "ar" folder from registry, please make sure you have took backup of the key ar.

    Best regards,

    Belinda


    Belinda Ma
    TechNet Community Support

    • Marked as answer by Gabi.kz Sunday, January 05, 2014 10:28 PM
    Friday, January 03, 2014 7:24 AM
    Moderator

All replies

  • Hi,

    From the article Exchange 2010 Language Support, an Exchange 2010 language pack contains the necessary resources for a supported Exchange language. Language packs are installed during installation of Exchange 2010. Client and server language packs come grouped into a single bundle containing both client and server resource and support files.

    I recommend you download the Exchange Server 2010 SP1 Language Pack here to check the result.

    Best regards,
    Belinda


    Belinda Ma
    TechNet Community Support

    Thursday, December 26, 2013 7:12 AM
    Moderator
  • same results.
    i downloaded the bundle pack for SP1 and tried to install it, but it says the version is not compatible (sure, i am on 14.0 and the pack is for SP1).
    i downloaded the bundle pack for exchange 2010 (no SP) and tried to install it, when it came to the "language files" he asked me again for 'Microsoft exchange client language pack - arabic'.

    cancelled and restored the server from snapshot.

    tried to unpack both bundle pack for SP1 and SP0 , extracted all the files from it.
    ran the exchange SP1 upgrade, and when it asked me for 'Microsoft exchange client language pack - arabic' on "language files" i tried to give it the clientlanguagepack.msi on "ar" folder on both bundle packs, no luck.. it saying "the file is not valid installation package for the product 'Microsoft exchange client language pack - Arabic'. try to find the installation package in folder in which you can install Microsoft exchange client language pack - Arabic."

    when i am trying to run the clientlanguagepack.msi directly from the AR folder, i got the massage "another version of this product is already installed. .... to configure or remove this version or the product, use add/remove programs on control panel"

    any idea how can i bypass this issue?
    or any other idea how can i install the Arabic pack (which i not need at all..) ?

    Thank you for your help!

    Thursday, December 26, 2013 9:35 AM
  • Hi,

    It seems that there might have been some corruption in the package that was downloaded. To narrow down the issue, I recommend you check the setup log for related error message.

    If there is any update, please feel free to let me know.

    Best regards,
    Belinda


    Belinda Ma
    TechNet Community Support

    Friday, December 27, 2013 9:51 AM
    Moderator
  • Hi Gabi,

    have you tried to upgrade exchange 2010 SP3 by command Line. and also i recommended you to please check the link as well.

    Setup.com /mode:Upgrade.

    http://technet.microsoft.com/en-us/library/bb629560(v=exchg.141).aspx


    regards Sameer Shaikh


    • Edited by sameer.aw Friday, December 27, 2013 12:58 PM update
    Friday, December 27, 2013 12:57 PM
  • Hi,

    tried CLI upgrade:

    setup.com /m:upgrade /installwindowscomponents

    same results, you can see screenshots 1 and 2:

    http://apps.kazav.net/upload/files/upgrade-sp3-1.jpg

    http://apps.kazav.net/upload/files/upgrade-sp3-2.jpg

     

    but I saw it writing log to c:\ExchangeSetupLogs so I checked it out (as Belinda says).

    I saw few things:

    1) I have msilogs from 2010 for all the languages, logs like this:

    http://apps.kazav.net/upload/files/install-LanguageFiles.ar.msilog

    which means I really have all the languages installed on my server.

    2) all pre-requirements on PreReqs folder done successfully (as we saw in the installer)

    3) on the exchange setup log (at the end of it) I saw this:

    http://apps.kazav.net/upload/files/ExchangeSetup.log1.txt

    which means the installer need the Arabic language pack for Uninstalling the language package.

    (you can see just before the Arabic issue it successfully uninstalled 'am-et' language..)

    4) an Uninstall Arabic log created:

    http://apps.kazav.net/upload/files/Uninstall.ar.Client.20131227-081734.msilog

     

    I tried to find the exchange 2010 RTM ISO inline, and I found this:

    http://www.microsoft.com/en-us/download/details.aspx?id=21308

    but  it does not include all the languages..

     

    when I tried earliyer to download and use the ClientLanguagePack.msi from

    http://www.microsoft.com/en-us/download/details.aspx?id=3197

    I got the error "the file is not valid installation package for the product 'Microsoft exchange client language pack - Arabic'. try to find the installation package in folder in which you can install Microsoft exchange client language pack - Arabic."

     

    it there any new idea you can think of? maybe there is some way to uninstall those languages or any other workaround..

    Friday, December 27, 2013 2:44 PM
  • Hi,

    Sorry for delayed reply. For this issue, we can uninstall only the language package for ar and install a fresh one. Please run the command mentioned below:

    MsiExec.exe /X{DEDFFB64-42EC-4E26-0410-430E86DF378C}

    Please check for GUID that corresponds to "ar" language "dedffb64-42ec-4e26-0410-430e86df378c" in registry.

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ExchangeServer\v14\Language Packs\Client\Ar]

    If there is a key ar in registry, I recommend you take backup of the key ar and delete ar key from location. Then please install the language package to check the result.

    Best regards,
    Belinda


    Belinda Ma
    TechNet Community Support

    Thursday, January 02, 2014 2:35 AM
    Moderator
  • hi,

    thanks.

    I tried it but it still asking for the "Microsoft exchange client language pack - Arabic" disk.

    what will happened if I just remove the "ar" folder from [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ExchangeServer\v14\Language Packs\Client\] ?

    Thursday, January 02, 2014 2:03 PM
  • Hi,

    Before you remove the "ar" folder from registry, please make sure you have took backup of the key ar.

    Best regards,

    Belinda


    Belinda Ma
    TechNet Community Support

    • Marked as answer by Gabi.kz Sunday, January 05, 2014 10:28 PM
    Friday, January 03, 2014 7:24 AM
    Moderator
  • Hi,

    i tried to remove only the "ar" folder but it still asking for the disk, so i searched for all DEDFFB64-42EC-4E26-0410-430E86DF378C key and deleted it.

    it worked and it asked for another languages disks, so i did the same for all client language packs, beside English.

    next, it asked for Server language pack, so i did the same (dropped the relevant keys, beside English).

    now it asking me for English!! :) - i think i will drop English as well from Client and Server language packs - which means i will no have any language pack on Client and Server before the upgrade..

    What do you think?

    Thanks

    Sunday, January 05, 2014 8:47 AM
  • HI I am not sure if this will help

    Kindly try to remove the language pack in the " Regional and Language Setting "

    Sunday, January 05, 2014 9:04 AM
  • i dont have the option of removing language pack on "Regional and Language Setting" on control panel..

    under keyboard and languages tab i can "install/uninstall languages", but i only have English..

    Sunday, January 05, 2014 10:08 AM
  • Hi,

    just for you to know,

    I dropped all Client and Server language packs (find all with those names and deleted it).

    the installation was smooth and now I have the all languages back after the upgrade.

    looks good  - thank you all for helping.

    thank you Belinda for the registry tip.

    Sunday, January 05, 2014 10:29 PM
  • I realise I'm a couple of years late but the actual way to sort this is simply point the browser to the language folder of the current service pack level.

    If you are installing SP2 then the installer is looking for the language pack files from the SP1 download.

    If you are installing SP3 the installer is looking for the language pack files from the SP2 download.

    Exchange 2010 SP0

    https://www.microsoft.com/en-gb/download/details.aspx?id=21308

    Exchange 2010 SP1
    https://www.microsoft.com/en-gb/download/details.aspx?id=21570

    Exchange 2010 SP2
    https://www.microsoft.com/en-gb/download/details.aspx?id=28190

    Exchange 2010 SP3
    https://www.microsoft.com/en-gb/download/details.aspx?id=36768


    Tuesday, July 12, 2016 6:47 PM