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Product key won't work for activation

    Question

  • Something bad happened to my computer during a routine installation of a Microsoft update. Microsoft says my product key number is incorrect. I typed in the 25 character product key located on the bottom of my computer and during the Microsoft activation process it says it's incorrect.

     

    I have 9 days left for activation. I am not sure what will happen if I don't get this problem fixed.

     

    I bought the laptop used. I have been getting updates for six months. Is it possible that while I gave information to Microsoft during the activation process they noticed my name is not the name of the original owner of the computer and that is why they rejected the product key I gave them? I won't be able to find his name.

     

    I triple checked the product key so I know I have entered the right characters. I would really appreciate any advice or a referral to someone or user group that can give me some advice.

     

    Thank you

     

    Brian

    Sunday, October 05, 2008 4:35 PM

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