GOD I was hopping that a solution would turn up!!! I have the same issue - laptop - (i think that is part of the problem) the issue started after trying to update Vista to service pack 1_
been in touch with microsoft , went through a long email correspondences with solutions that didnt work (including activating dll files, removing unvirus and you name it!!) i sent very ellaborated screen captures of all the diffrent stages and at the end ---- NOTHING the guy gave up and told me to reinstalll vista and not install the service pack - what can i say i am working with an unupdated mechine , more them a few things dont work ( codec issues - you cant update that either)
i dont know what to do - Microsoft need to find a solution to the issue- i dont want to re install because as far as i tell it might happen again
but ill past here some of what i have been told to do maybe it will help somone
here goes :
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1.
Good day to you! Thank you for your updates and appreciate your effort to collect screenshots.
After I reviewed your information, I found out this issue might because the pending.xml file has been corrupted. This pending.xml will control the installation sequence for Windows Update. My suggestion please try to perform Resetting Windows Update components from this attachment (please do not use the previous one) then delete the pending.xml from your computer.
Step 1 : Resetting Windows Update component
==========================================
Please refer it to the attachment
Step 2 : Delete Pending.xml
======================
Open this following file and delete it:
C:\windows\winsxs\pending.xml
Since Windows security will not allow you to do this, hereunder the procedure to take ownership of the file:
1. In the Start menu, find "Command Prompt". Right-click and choose "Run as Administrator".
2. Type in the following commands, then press Enter to execute them.
Note: Please notice space between command and parameter.
takeown /f C:\Windows\winsxs\pending.xml
Press Enter and perform the next command
cacls C:\Windows\winsxs\pending.xml /G :F
Note: Please replace with your logon User name.
Then delete the file C:\windows\winsxs\pending.xml, and install latest Windows Update Agent via following link:
Windows Update Agent:
http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en
If any error was encountered, please help me capture a screenshot so that I can get an accurate impression of the issue.
If you still unable to delete it please perform the deletion from the Windows safe mode
1. Shut down your computer.
2. Turn the computer on, and once the POST (Power On Self Test) has completed, tap the F8 key until you see Windows Advance Options menu.
3. Highlight Safe Mode and press Enter two times.
4. Please login normally.
If you have any questions or concerns on the recent information I've provided you, please don't hesitate to let me know.
Thank you for your cooperation. Your patience is highly appreciated.
Kind Regards,
Agung Berbudi
v-26aber@mssupport.microsoft.com
Microsoft Australia and New Zealand Online Technical Support
http://support.microsoft.com
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MY answer to the tech guy :
Dear Agung,
Performed all suggested solutions and still unable to update Windows. Tried:
1) On a clean boot cleared all start up items, disabled all services (except Microsoft services), went through deletion of SoftwareDistribution folder, was prompted by the system that some items could not be deleted as they were used by another program. Continued to stopping Background Intelligent Transfer Service and Cryptographic Services (which worked fine). Could not stop Automatic Update as that service wasn’t present (couldn’t find it). See attached screen capture. Reactivated the services that were stopped – did not work.
2) Created a new user account with administrator privileges and tried to update from that account, even when using the file Windows6.0-KB942288-v2-x86.msu I was still prompted that the update does not apply to your system (see screen shot attached).
3) Uninstalled anti-virus, extracted the Auto update file (didn’t need a password – it wasn’t password protected). It did seem that there were a few errors with access denied error 5 (see screen capture attached).
4) Reset Internet Explorer – switched off computer. Was prompted install Windows updates and shut down. The screen went to install update 1 out of 7, again a long wait that resulted in no updates being installed “was stuck in process 1 out of 7”.
Please advise if you have any further solutions
His next option
2.
Good day to you. Thank you for your information.
I still have another workaround for you to try, and I hope this time will remedy this issue.
Step 1 : Download and install Windows Installer 4.5
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http://www.microsoft.com/downloads/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&DisplayLang=en
double click to execute the installation.
Step 2 : Use CheckSUR tools
=======================
1. Please download and run CheckSUR tool from the link below:
CheckSUR tool for Windows Vista 32-bit
http://www.microsoft.com/DOWNLOADS/details.aspx?FamilyID=2889489c-ee87-4607-8aa5-812e8078ab27&displaylang=en
2. Double-click on the downloaded file to run the CheckSUR tool
3. Restart computer and try to updates.
if the issue still remain proceed to the next step
Step 3 : Rename Windows Update folders from safe mode
===================================================
1. Shut down your computer.
2. Turn the computer on, and once the POST (Power On Self Test) has completed, tap the F8 key until you see Windows Advance Options menu.
3. Highlight Safe Mode and press Enter two times.
4. Please login normally.
Then rename Windows update folder
1) Click on Start > in the 'start search' box type "services.msc" on the box and press ENTER
2) Right-click on Background Intelligent Transfer Service, choose Stop
3) Right-click on Cryptographic Services, choose Stop
4) Right-click on Windows Update, choose Stop
5) Close the Services window
6) Click on Start > in the 'start search' box type %windir% then press ENTER
7) Locate the SoftwareDistribution folder, right-click on it and choose Rename, then rename the folder to Sdold
8) Click on Start > in the 'start search' box type c:\windows\system32
9)Locate the Catroot2 folder, right-click on it and choose Rename, then rename the folder to Catroot21.old
10) Click on Start > in the 'start search' box type "services.msc" on the box and press ENTER
11) Right-click on Background Intelligent Transfer Service, choose Start
12) Right-click on Cryptographic Services, choose Start
13) Right-click on Windows Update, choose Start
14) Close the Services window.
15) Restart computer into normal mode then try to update.
If the issue wont go away my advice is try to contact our phone support. I believe it would be more beneficial for you to contact Microsoft Technical Support directly over the phone. This does not mean that we do not want to provide support, it is just to save your time dealing with this issue. Moreover, the speediest resolution is attained by over-the-phone troubleshooting as opposed to email correspondence. They might go through the steps which we did but it might be a little in depth and easier for yourself.
Please call 13 20 58 (Australia) or 0800 800 004 (New Zealand) and quote the following case service request 1082220761. Please let them know this case number so that they can check the steps which I have suggested to you.
If you do wish to continue troubleshooting this issue by email, please let me know. I will be glad to help.
Kind Regards,
Agung Berbudi
v-26aber@mssupport.microsoft.com
Microsoft Australia and New Zealand Online Technical Support
http://support.microsoft.com
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my answer :
Dear Agung,
Again I am sorry ( and frustrated) to tell you that the workaround didn’t work.
Steps 1 and 2 – didn’t work at all as I couldn’t install the Windows installer 4.5 as I was prompted that the file ( although it is my OS) doesn’t match my OS .
Then I tried anyway to install the checkSUR tool or as it named on the link attached System Update Readiness Tool for Windows Vista I have included a screen shot so you can see the error I got (some updates weren’t installed.jpg).
Step3: stoped the services
Renamed the folders
Attempted to restart the services : was prompted that I can’t restart some of the services under safemode (see attached screens)
Restarted the computer
Nothing!!!!! No Updates
I still think the problem is that the updates aren’t installed and not about checking for the updates
If you have any further suggestions I would appreciate it .
Calling the phone service is a problem as I will have to do it during working hours and unfortunately I run a retail shop and that will make it very difficult for me.
If you can continue assisting, I would prefer it.
Thanks in advance,
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on and on it went and at the end - YOK, NOTHING , NADDA, KLUM, GURNICHT,
nothing worked i am at the same point i was in 2008 any one from microsoft reading ????? anything we can do ?
p.s i still have all the screen shots i can send if anyone wants them
Windows Vista error code 80004002
But thanks again! Dani