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Code 800ccc0e

    Question

  • I am running Windows 10 on a 64bit PC with Windows Live Mail for email.   I keep getting the error message "The server has unexpectedly terminated the connection."   I have checked with my internet host who tells me the server doesn't generate messages, so it must come from Windows/Microsoft.   How do I prevent it?

    Tony Holland

    Friday, March 17, 2017 6:56 PM

All replies

  • This is an Exchange 2010 forum.  I recommend that you post this in the outlook.com / live.com / Hotmail Forum:  http://answers.microsoft.com/en-us/outlook_com/forum?auth=1

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Saturday, March 18, 2017 2:35 AM
  • Hi,

    I understand you get a Windows Live Mail Error ID 0x800ccc0e, this  implies that the application cannot connect to your e-mail provider’s e-mail server. The issue may occur if your server has blocked port 25.

    On the problematic PC side, type CMD in the box and then click OK.  At the command prompt, type in the following line:
    telnet smtpmailserver.domain.com 25.

    Also try changing the SMTP port to 587 instead of 25 for the account and check if the issue persists. You can check the setting by going to File > Options > Email Account > (Select_Your_Account) > Properties > Advanced.

    If it doesn't work, as the issue is more specific with Windows live mail side, we can ask a question in the following forum to get more help:

    https://answers.microsoft.com/en-us/windowslive/forum/livemail?tab=Threads


    Best Regards,
    David Wang
    TechNet Community Support


    Please remember to mark the replies as answers if they helped.
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    Monday, March 20, 2017 2:01 AM
    Moderator