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Exchange CU9 Upgrade Error

    Question


  •  

    Hello,

    I get the following error prior to the upgrade. Do you have information?

    Error:
    Setup can't continue with the upgrade because the monad (35812) has open files. Close the process, and then restart Setup.
    For more information, visit: http://technet.microsoft.com/library(EXCHG.150)/ms.exch.setupreadiness.ProcessNeedsToBeClosedOnUpgrade.aspx

    Thanks.




    Tuesday, August 11, 2015 11:35 AM

Answers


  •  

    Hello,

    I get the following error prior to the upgrade. Do you have information?

    Error:
    Setup can't continue with the upgrade because the monad (35812) has open files. Close the process, and then restart Setup.
    For more information, visit: http://technet.microsoft.com/library(EXCHG.150)/ms.exch.setupreadiness.ProcessNeedsToBeClosedOnUpgrade.aspx

    Thanks.




    Looks like you need to stop that process before you can proceed with installing the CU.  From a quick google search it looks like it's related to backup exec so either htere is a backup currently going on, or they have a process that hooks into Exchange (not familiar with backup exec).  Make sure it's not doing anything important (may need to consult symantec) and stop/kill the service/process.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread

    Tuesday, August 11, 2015 1:51 PM

All replies


  •  

    Hello,

    I get the following error prior to the upgrade. Do you have information?

    Error:
    Setup can't continue with the upgrade because the monad (35812) has open files. Close the process, and then restart Setup.
    For more information, visit: http://technet.microsoft.com/library(EXCHG.150)/ms.exch.setupreadiness.ProcessNeedsToBeClosedOnUpgrade.aspx

    Thanks.




    Looks like you need to stop that process before you can proceed with installing the CU.  From a quick google search it looks like it's related to backup exec so either htere is a backup currently going on, or they have a process that hooks into Exchange (not familiar with backup exec).  Make sure it's not doing anything important (may need to consult symantec) and stop/kill the service/process.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread

    Tuesday, August 11, 2015 1:51 PM
  • Hello Hinte,

    I was solved problem.

    Thanks. 


    Netpro Computer Co.

    Tuesday, August 11, 2015 3:27 PM
  • Hi,

    According the error message, you should close the undesired process before upgrading the server.

    So I suggest you can restart your server to test.

    Regards,

    David 

    Wednesday, August 12, 2015 1:25 AM
    Moderator
  • Just kill Symantec net backup ...
    Wednesday, November 18, 2015 11:04 AM