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Windows 7 Explorer.exe keep crashing. RRS feed

  • Question

  • Event Log displays the following error below every time it crashes. I enable dump files for explorer. I used ShellEXview and disable the 3rd party recent ones and tried SFC /Scannow. attached is the dump file. I really cant figure this one out I used windbg to open the dump but it doesnt show anything? maybe I'm using the wrong app to analyze?

    localdump of explorer.exe

    Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d6727a7
    Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace5b9
    Exception code: 0xc0000005
    Fault offset: 0x00036b83
    Faulting process id: 0x2238
    Faulting application start time: 0x01d12edda383d1a5
    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
    Report Id: e630427b-9ae5-11e5-b5e9-d4bed93841ff



    • Edited by NomisRO Monday, December 7, 2015 9:24 PM
    Monday, December 7, 2015 9:21 PM

Answers

  • Hi NomisRO,

    Thank you for your question.

    By our debug, if there is google driver app in Windows 7, please uninstall it to check if the issue persist.

    Best Regard,

    Jim Xu


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Jim Xu
    TechNet Community Support

    • Proposed as answer by jim-xu Friday, December 18, 2015 1:14 AM
    • Marked as answer by Michael_LS Monday, December 28, 2015 9:10 AM
    Tuesday, December 8, 2015 8:07 AM

All replies

  • Try a clean boot and check the results. 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Monday, December 7, 2015 10:31 PM
  • 1. Please clean boot the system and disable all of the third party application. You can also use autoruns to disable all the third party apps. https://technet.microsoft.com/en-in/sysinternals/bb963902.aspx 2. Download, unzip and run Process Monitor version 3.03 (it doesn’t need installing), from here http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx  Because of the huge number of activities, it can be made easier to understand by de-selecting some of the activities. The activities can be toggled on/off by clicking them on the Toolbar, they are Registry, File, Networking, Processes/Threads and Profiling. Also, click Autoscroll on the Toolbar to see the current real-time events. Disable the process that you believe are linked to third party app and thus try and detect the cause for you.
    Monday, December 7, 2015 10:41 PM
  • Hi NomisRO,

    Thank you for your question.

    By our debug, if there is google driver app in Windows 7, please uninstall it to check if the issue persist.

    Best Regard,

    Jim Xu


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Jim Xu
    TechNet Community Support

    • Proposed as answer by jim-xu Friday, December 18, 2015 1:14 AM
    • Marked as answer by Michael_LS Monday, December 28, 2015 9:10 AM
    Tuesday, December 8, 2015 8:07 AM
  • How do you know if you have this app? Please see my other thread regarding this issue further in the forums, if needed.  thanks
    Wednesday, January 20, 2016 4:15 AM