• Hello,

    I am a student at The Ohio State University. I configured Outlook 2013 to check my EXCHANGE SERVER. It was successfully configured. However, outlook RANDOMLY disconnects to my EXCHANGE SERVER. I have been experiencing this for a month.

    After I restart my computer, outlook will connect to my email again, but it will still disconnect to my email randomly at another time the day after
    I am using window 8.1
    Outlook 2013 (latest version)

    Patrick Nguyen
    Tuesday, January 28, 2014 5:38 PM


All replies

  • Hi

    if you run outlook in safe mode?

    Are you experiencing any network problems?

    when you get disconnected can you ping the exchange server?

    Wednesday, January 29, 2014 4:27 AM
  • Check the connection status of Outlook. To do this, hold down the CTRL key and right-click the Outlook icon in the notification area (system tray) of your computer. Select Connection Status.


    See where its trying to connect.

    Report to your Exchange Admin, most case it has to be checked at Exchange Server End, If you opt out network related issue. 

    Wednesday, January 29, 2014 6:37 AM
  • ************************************************************
    OUTLOOK 2013 - PROBLEM - Server cannot re-connect 

    I have the exact same issue, "The server is not available. Contact your administrator if this condition persists.".  After I reboot my computer (PC) a few more open and close of outlook or within a few hours the exact same issue keeps on occurring. 

    There is nothing wrong with the "Exchange Server" and nothing wrong with the "Internet" nor "Intranet" connection. My exchange server is hosted by a large telecommunications company and all of the other workstations do NOT have problems. Windows 10 and OUTLOOK 2013 has a PROBLEM !


    Windows 10 and Outlook 2013 is the problem when connecting to an Microsoft Exchange email using Outlook 2013.  


    After many attempts and following the procedures posted on the Microsoft website there is NO solution to this problem. I edited my registry according to the Microsoft Website and I ran a System Re-configuration on "Command Prompt" ( DOS 64bit) and conducted extra trouble shooting. 

    I have spent close to $ 800 usd on trying to fix the problem and have lost a lot of my productivity for the past few weeks because of this problems. 

    Why does Microsoft even bother releasing software when you have not properly "Troubleshooted" and ran diagnostics to ensure these services work properly before RELEASING software or UPDATES.   

    How much more time am i going to waste to try NOT to keep re-booting my PC. 5 or 6 times a day ? this problem occurs since a Windows 10 update. 


    Q: can you please "RELEASE" information about which services are linked to Outlook 2013 and the exchange server ?   I need to re-fresh them !!  or what do i need to re-fresh. 


    Q: can you please make a SIMPLE script to "Refresh" the services, cache files and other data that will enable my OUTLOOK 2013 to connect to the exchange server ? 

    NOTE: the restrictions imposed on WINDOWS 10 that i cannot re-fresh services nor file is a bit un-professional. And, we will not use CLOUD based services because we are LIABLE to our clientele for personal and private information that is released. 

    your software is "CLOSED-SOURCE" so I am unable to see what is going on and to make CHANGES.. This process is very TIRESOME and has taken away from my productivity to earn income . !!!

    if this problem is not fixed, i am going to change email programs and eventually migrate to an operating system to realistically works. (owned not a rented OS..... ) 

    Friday, January 08, 2016 11:06 PM
  • So, did you find the solution to the problem?

    I started to experience this exact problem today after latest Windows Update was installed. I'm running Windows 10 and Outlook 2013. I guess I can upgrade to Outlook 2016 instead but I have everything working fine before so I'd rather not do that.

    I had to re-boot today a few times and right now it's again not connecting.

    UPDATE. Re-booted again - currently it's working. Going to check if it still works tomorrow morning.

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    • Edited by Naomi N Friday, February 12, 2016 4:42 AM
    Friday, February 12, 2016 4:15 AM
  • In my case our Network Admin helped to resolve the problem by changing wi-fi connect properties and de-selecting the I6 protocol.

    For every expert, there is an equal and opposite expert. - Becker's Law

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    Friday, February 19, 2016 10:27 PM
  • Did upgrading to Office 2016 fix the issue as I am having the same disconnect problem and am deciding if upgrading will resolve it?
    Friday, May 27, 2016 4:52 PM
  • I am not having a drastic problem with Office 2016 but every time I re-open my Windows 10 after night, I got immediate notification that connection was lost and right after it re-connects itself with the notification. So, no real problem except for that brief message.

    For every expert, there is an equal and opposite expert. - Becker's Law

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    Friday, May 27, 2016 5:02 PM
  • BTW, it was not the upgrade that fixed the problem, but our Network Admin adjusted my WiFi settings. If you need, I'll ask him for details.

    The upgrade was very smooth, BTW, I didn't get any issues as I recall. I also didn't notice much difference in 2013 vs 2016.

    For every expert, there is an equal and opposite expert. - Becker's Law

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    Friday, May 27, 2016 5:04 PM
  • i have been having the SAME EXACT problem for the last 18 month... i have outlook 2013 and and windows 10  and in outlook, i have two email addresses. a hotmail one and a Microsoft exchange email.  Randomly several times a day,  my microsoft exchange says "disconnected", even tho the hotmail  email works just fine IN Outlook, and the only way to get Microsoft exchange to connect again, is to restart my entire computer.  I have been having to do this several times a day for the last  year and a half. and it is VERY time consuming.  There are NO connection issues whatsoever---the problem ONLY exists within  Microsoft exchange and in  Outlook 2013. HELP!
    Thursday, October 13, 2016 2:24 AM
  • What was the fix for this?

    I am having the same problem. I thought just Windows 10 at first, but also Windows 7 and 8.1 as well.

    If more shared mailboxes and calendars connected, the bigger the problem.

    Online mode helps, but get "trying to connect" message instead of "Disconnected".

    A disconnected Outlook will normally reconnect after about 10 minutes without interaction.

    We are using MAPI/HTTP

    Thursday, June 01, 2017 4:55 AM