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Outlook 2007 Professional Plus with SP3 unable to see Personal Archives

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I am rolling out a new Exchange Server 2010 SP2. I have moved one test user across to the new server and Enabled Archive in EMC. I can see the Personal Archive folder in OWA. I installed Office 2007 Professional Plus using a Volume License and applied SP3. The build numbers look like this -

Microsoft Office Outlook 2007 (12.0.661.5003) SP3 MSO (12.0.6607.1000) Part of Microsoft Office Professional Plus 2007.

After two days of trying all sorts of things and verifiying that I have the right version of Outlook, I just can't see the Personal Archive folders from the Outlook client. We have to use our existing 2007 Office licenses so need to get this working. Please can someone tell me what I have missed.

Wednesday, May 23, 2012 12:46 AM

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Your Outlook version should be ok. In order to see Personal Archives with Outlook, Autodiscover must be working. Do a test as described in the first link. While Outlook 2010 here, Outlook 2007 works the same way in this regard.

If there are issues with Autodiscover, follow the steps described in the second link to correct it.

Exchange Autodiscover
http://www.msexchange.org/articles_tutorials/exchange-server-2010/management-administration/exchange-autodiscover.html

Exchange Autodiscover (Part 2)
http://www.msexchange.org/articles_tutorials/exchange-server-2010/management-administration/exchange-autodiscover-part2.html
MCTS: Messaging | MCSE: S+M
- Marked as answer by maharg78 Wednesday, May 23, 2012 10:17 PM
Wednesday, May 23, 2012 4:52 AM
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Thanks so much for resolving this for me.

I created a new DNS entry autodiscover.domainname.com and suddenly the archive folders have started appearing. I never imagined that a DNS entry would be the solution to this.
- Edited by maharg78 Wednesday, May 23, 2012 10:23 PM
- Marked as answer by emma.yoyo Thursday, May 24, 2012 1:47 AM
Wednesday, May 23, 2012 10:21 PM

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Your Outlook version should be ok. In order to see Personal Archives with Outlook, Autodiscover must be working. Do a test as described in the first link. While Outlook 2010 here, Outlook 2007 works the same way in this regard.

If there are issues with Autodiscover, follow the steps described in the second link to correct it.

Exchange Autodiscover
http://www.msexchange.org/articles_tutorials/exchange-server-2010/management-administration/exchange-autodiscover.html

Exchange Autodiscover (Part 2)
http://www.msexchange.org/articles_tutorials/exchange-server-2010/management-administration/exchange-autodiscover-part2.html
MCTS: Messaging | MCSE: S+M
- Marked as answer by maharg78 Wednesday, May 23, 2012 10:17 PM
Wednesday, May 23, 2012 4:52 AM
0

Sign in to vote
Thanks so much for resolving this for me.

I created a new DNS entry autodiscover.domainname.com and suddenly the archive folders have started appearing. I never imagined that a DNS entry would be the solution to this.
- Edited by maharg78 Wednesday, May 23, 2012 10:23 PM
- Marked as answer by emma.yoyo Thursday, May 24, 2012 1:47 AM
Wednesday, May 23, 2012 10:21 PM