Antigen Administrator freezes


  • Hi!

    We run Antigen 9.1.1097 SP1 for smtp with hotfix Rollup 5 on a 2003 SP2 server. Now for some reason I can't open Antigen Administrator anymore. It says Connecting to service and then just freeze.

    The security for anonymous is set in dcomcnfg and the firewall is off.

    I have tried Antutils /disable and /enable.

    Kind Regards

    Friday, February 06, 2009 8:27 AM

All replies

  • Would you happen to have a software firewall running (i.e. Windows Firewall) on the server with Antigen installed?  Try disabling that and see if that helps.
    Monday, February 09, 2009 4:12 PM
  • Are you attempting to open the Antigen Administrator directly from the server?

    Some of these symptoms are caused by archiving enabled or the quarantine or incidents database has exceeded to more than 2GB in size.

    Attempt to view the application log and see if you are getting any errors when you duplicate this issue.
    Friday, April 10, 2009 5:55 PM
  • I am unable to login to Antigen Admin due to the filesize more than 2GB. How can I reduce to login? Thanks.

    Thursday, November 25, 2010 7:21 AM