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TMG, FPE and Exchange 2010: Transport service doesn't start

    Question

  • Installed Exchange 2010 Edge Transport role, ForeFront Protection for Exchange and TMG on a Server 2008 R2 box. Used this article to prepare te server and install the components: http://technet.microsoft.com/nl-nl/library/ee207141(en-us).aspx After booting the Microsoft Exchange Transport service failed.

    The System log shows that both the TMG Control service and the Microsoft Exchange Transport service hung on starting. As the result of corrective actions both services start and run for a while and then the Microsoft Exchange Transport service stops again.

    Application logs shows:
    Log Name:      Application
    Source:        Windows Error Reporting
    Date:          19-1-2010 13:09:16
    Event ID:      1001
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      edge01.putten.local
    Description:
    Fault bucket , type 0
    Event Name: ServiceHang
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: MSExchangeTransport
    P2: MSExchangeTransport.exe"
    P3: 0.0.0.0
    P4: 10
    P5: 2
    P6:
    P7:
    P8:
    P9:
    P10:

    Attached files:
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_MSExchangeTransp_5f449377285e45a5e7d44840f01e3eab636f4744_0f2dfbf8

    And:
    Log Name:      Application
    Source:        Windows Error Reporting
    Date:          19-1-2010 13:07:46
    Event ID:      1001
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      edge01.putten.local
    Description:
    Fault bucket , type 0
    Event Name: ServiceHang
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: IsaManagedCtrl
    P2: IsaManagedCtrl.exe"
    P3: 0.0.0.0
    P4: 10
    P5: 2
    P6:
    P7:
    P8:
    P9:
    P10:

    Attached files:
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_IsaManagedCtrl_faee71b3641d19f09fdfbd966e4d4ad97a8de6_0d889ca6

    After that I see errors similar like this one:
    Log Name:      Application
    Source:        ESE
    Date:          19-1-2010 13:09:45
    Event ID:      489
    Task Category: General
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      edge01.putten.local
    Description:
    edgetransport (4676) Transport Mail Database: An attempt to open the file "C:\Program Files\Microsoft\Exchange Server\V14\TransportRoles\data\Queue\trn.log" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).

    I swept the box and reinstalled but am still running into the same issue. Installing RU1 for Exchange 2010 makes no difference at all.

    Has anyone built this configuration with success?


    With kind regards / Met vriendelijke groet, Jetze Mellema | http://jetzemellema.blogspot.com/
    Tuesday, January 19, 2010 12:31 PM

All replies

  • Okay, no responses. Can someone confirm they were able to build a server with TMG, FPE and Exchange 2010 ET?

    I used the TechNet documentation http://technet.microsoft.com/nl-nl/library/ee207141(en-us).aspx and did it twice, so I'm able to reproduce this issue.
    With kind regards / Met vriendelijke groet, Jetze Mellema | http://jetzemellema.blogspot.com/
    Monday, January 25, 2010 2:35 PM
  • Hi,

     

    I would like to suggest that you contact Microsoft Product Support Services via telephone so that a dedicated Support Professional can assist with this request.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below.

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Thank you for your patience and understanding.

     

    Regards,


    Nick Gu - MSFT
    Monday, February 08, 2010 3:12 AM
    Moderator
  • Hi Jetze,

    I have the same issue A rebuilt the server 3 times with different installations order but no improvement.
    Surf the net but can’t find a solution.

    Installed the following software on Windows 2008 R2 Enterprise

    mu_exchange_server_2010_x64_dvd_x15-82068.iso (EDGE Role)
    Rollup 1 for Exchange Server 2010 (KB976573)
    mu_forefront_protection_2010_for_exchange_server_x64_cd_x16-11061
    en_forefront_threat_management_gateway_2010_enterprise_x64_dvd_456235

    After the reboot 

    AppHang_MSExchangeTransp_5f449377285e45a5e7d44840f01e3eab636f4744_0d2eaf4a
    AppHang_IsaManagedCtrl_a9b643ba119a012e3aa314fd1e9d20eae9fea6_09614f0e
    AppHang_MSExchangeEdgeCr_f4cd2146780a33457ea4728c8b98de6e3538c_0e614f0e
    AppHang_IsaManagedCtrl_a9b643ba119a012e3aa314fd1e9d20eae9fea6_08c95529
    AppHang_MSExchangeEdgeCr_f4cd2146780a33457ea4728c8b98de6e3538c_01b95529

    Please update if you have news!
    With kind regards / Met vriendelijke groet, John Kooijmans

     

    Thursday, February 18, 2010 9:26 PM
  • Hi John,

    When I find the time, I will involve PSS to investigate this issue. I'm kinda glad to know that I'm not the only one who runs into this problem. Will keep you updated!

    Jetze
    With kind regards / Met vriendelijke groet, Jetze Mellema | http://jetzemellema.blogspot.com/
    Thursday, February 18, 2010 9:55 PM
  • I know it is borring to find "Same with me" answers.. but it happens to me too.


    I have just one successfull unstallation but dont ask me why only this one.
    As long the FPE is not installed everthing is fine.
    Would be fine to find the reason....

    Jan Asmus

    Saturday, February 20, 2010 7:50 AM
  • Hi,

     

    I would like to suggest that you contact Microsoft Product Support Services via telephone so that a dedicated Support Professional can assist with this request.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below.

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Thank you for your patience and understanding.

     

    Regards,


    Nick Gu - MSFT

    Nick, I unmarked your answer because there's no solution for this error yet and several people are experiencing this problem.

    Thannks for the suggestion to contact PSS, I'm currently working with them on this issue and will update this thread if a solution is available.
    With kind regards / Met vriendelijke groet, Jetze Mellema | http://jetzemellema.blogspot.com/
    Thursday, March 04, 2010 9:24 AM
  • Just wanted to share theese findings with all of you.

    If you have TMG with Exchange 2010 Edge and Forefront Protection 2010 on Windows Server 2008 R2.
    You will most likely run into a startup issue causing at least two errors in the event viewer.

    The first error: The Microsoft Exchange Transport service hung on starting.
    Will occur even, if you just install Exchange Edge and FFP and try to restart, before installing TMG.

    To solve this error you can change the startup of the Microsoft Exchange Transport service to Automatic (Delayed Start)

    But after installing TMG on the box a new error is likely to occur.
    The second error: The Microsoft Forefront TMG Managed Control service hung on starting.

    To solve this error you can change the startup of the Microsoft Forefront TMG Managed Control to Automatic (Delayed Start)

    After this the TMG server will start without any errors in the event viewer.

    The only downside to this solution is that it will take a few (up to 5) minutes before email will start flowing at a reboot.
    But the timeouts for the "hung on starting", have in my cases caused even longer delays and sometimes caused the server to halt on starting services, where one service is in "starting" state while a service it is dependant on is in "stopping" state.

    I have used this solution at several cu buy now and they all seem happy with it.

    • Proposed as answer by StanYau Friday, June 11, 2010 6:43 PM
    Tuesday, March 09, 2010 1:26 PM
  • Hi guys,

    out of curiosity, can you give an specification about the server hardware where you have try to install "TMG with Exchange 2010 Edge and Forefront Protection 2010 on Windows Server 2008 R2".

    So we can rule-out any hardware performance and capacity issues..

    Thanks in advance,
    John Kooijmans

     

    Tuesday, March 09, 2010 6:40 PM
  • out of curiosity, can you give an specification about the server hardware where you have try to install "TMG with Exchange 2010 Edge and Forefront Protection 2010 on Windows Server 2008 R2".

    So we can rule-out any hardware performance and capacity issues..


    I ran on several configurations, mostly 2 CPU and 4-8 GB on both VMware ESX and Hyper-V. I think the work around Kent mentioned is currently the best it gets. Working with Microsoft PSS did not result in a solution, apart of an engineer who stated that they're seeing a lot op problems with crashing services.
    With kind regards / Met vriendelijke groet, Jetze Mellema | http://jetzemellema.blogspot.com/
    Tuesday, March 09, 2010 11:12 PM
  • This seems to work (delayed start on MSExchangeTransport and TMG Managed Control).

    Both services sit on starting for around 15 minutes for me. This was after a change to Anti Spam where I turned off Block Lists. Something got out of sync with the protection service and TMG.

    I have errors relating to configuraition being corrupt. This is not the case.

    I now have the problem where TMG Managed Control will not start. Getting an error about Invalid Handle.

    Wednesday, May 05, 2010 2:09 AM
  • This fixed Microsoft Forefront Managed Control not starting error

    In EMS : Get-IPBlockListEntry | Remove-IPBlockListEntry

    Wednesday, May 05, 2010 2:18 AM