False Virus Alarm


  •  Hello,

    This is Cristina from Customer Service Department of Interactive Networks. Our company develops instant messaging software and we have recently received a report from one of our customers about a false virus detected by Forefront Client Security software in one of our files.
    The name of the file is "bircd.exe" and it is part of the IRC component integrated in one of our chat modules.
    I have been trying to reach Forefront Client Security support people but it was not possible, I have just received automatic replies.
    Our customers need a quick solution since they are no longer able to use our product because of this false alarm.
    Who should I contact to help me out with this?

    Thank you.

    Interactive Networks Inc.
    21 สิงหาคม 2551 14:22