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2012 Terminal Server not reporting to WSUS for 34 days now

    Question

  • I am very new to this and trying to figure it out please bear with me.

    I am using wsus 3.2 on a windows 2008 r2 server. The terminal server is 2012. It was reporting fine until 34 days ago. I have looked online and found a number of potential solutions but anything that mentioned registry entries I found I did not have any of those keys. I run the powershell command get-windowsupdatelog and it errors out on me. I have looked at the log file and am not sure but think it is looking to the windows update servers as opposed to our wsus server.

    Is there anyway I can go in and tell it to look to the WSUS server for updates or an easy way to see if it is or isn't looking there?

    Thanks you,

    Nick (WSUS newbie)

    mercredi 13 juin 2018 21:28

Toutes les réponses

  • Dear Nick,

    Try steps which are mentioned this document

    https://gallery.technet.microsoft.com/Troubleshooting-WSUS-d63da113?redir=0

    jeudi 14 juin 2018 05:37
  • Hi Nick,

    Thanks for your information.

    Please kindly try to run below command line in your client and see if it works. This would force the client to connect to WSUS.
    wuauclt / detectnow
    wuauclt / reportnow

    Regarding powershell command get-windowsupdatelog, it is applies to Windows 10, so it doesn’t work in your environment. Since your terminal server is 2012, please try to check windowsupdate log in c:\Windows\ WindowsUpdate

    If the log shows any error message, could you please kindly share the log? It would be very helpful in this issue.

    Hope above information helps.

    Best Regards
    Tina Cao
    ========================
    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    jeudi 14 juin 2018 09:06
  • Tried the detect and report commands already. How would you like me to share the log file, it is huge as I am sure you know
    jeudi 14 juin 2018 13:08
  • Here is the last time period of my Log file

    2018-06-14 09:10:25:309 944 a48 Misc ===========  Logging initialized (build: 7.9.9600.18970, tz: -0400)  ===========
    2018-06-14 09:10:25:309 944 a48 Misc   = Process: C:\Windows\system32\svchost.exe
    2018-06-14 09:10:25:309 944 a48 Misc   = Module: c:\windows\system32\wuaueng.dll
    2018-06-14 09:10:25:309 944 a48 Service *************
    2018-06-14 09:10:25:309 944 a48 Service ** START **  Service: Service startup
    2018-06-14 09:10:25:309 944 a48 Service *********
    2018-06-14 09:10:25:425 944 a48 IdleTmr Non-AoAc machine.  Aoac operations will be ignored.
    2018-06-14 09:10:25:425 944 a48 Agent   * WU client version 7.9.9600.18970
    2018-06-14 09:10:25:425 944 a48 Agent WARNING: SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.
    2018-06-14 09:10:25:425 944 a48 Agent   * Base directory: C:\Windows\SoftwareDistribution
    2018-06-14 09:10:25:425 944 a48 Agent   * Access type: No proxy
    2018-06-14 09:10:25:425 944 a48 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 0.
    2018-06-14 09:10:25:440 944 a48 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2018-06-14 09:10:25:440 944 a48 Agent   * Network state: Connected
    2018-06-14 09:10:25:488 944 a48 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 0.
    2018-06-14 09:10:25:488 944 a48 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2018-06-14 09:10:25:581 944 a48 Agent ***********  Agent: Initializing global settings cache  ***********
    2018-06-14 09:10:25:581 944 a48 Agent   * Endpoint Provider: 00000000-0000-0000-0000-000000000000
    2018-06-14 09:10:25:581 944 a48 Agent   * WSUS server: <NULL>
    2018-06-14 09:10:25:581 944 a48 Agent   * WSUS status server: <NULL>
    2018-06-14 09:10:25:581 944 a48 Agent   * Target group: (Unassigned Computers)
    2018-06-14 09:10:25:581 944 a48 Agent   * Windows Update access disabled: No
    2018-06-14 09:10:25:581 944 a48 Misc WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
    2018-06-14 09:10:25:737 944 a48 WuTask WuTaskManager delay initialize completed successfully..
    2018-06-14 09:10:25:737 944 a48 AU     Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2018-06-14 17:25:33, not idle-only, not network-only
    2018-06-14 09:10:25:737 944 a48 AU     Timer: CF1ABEC6-7887-4964-BB93-B2E21B31CEC1, Expires 2018-06-14 15:08:31, not idle-only, not network-only
    2018-06-14 09:10:25:737 944 a48 AU     Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2018-06-14 15:08:31, not idle-only, not network-only
    2018-06-14 09:10:25:769 944 a48 Report CWERReporter::Init succeeded
    2018-06-14 09:10:25:769 944 a48 Agent ***********  Agent: Initializing Windows Update Agent  ***********
    2018-06-14 09:10:25:769 944 a48 DnldMgr Download manager restoring 0 downloads
    2018-06-14 09:10:25:769 944 a48 AU ###########  AU: Initializing Automatic Updates  ###########
    2018-06-14 09:10:25:769 944 a48 AU AIR Mode is disabled
    2018-06-14 09:10:25:769 944 a48 AU   # Approval type: Pre-install notify (User preference)
    2018-06-14 09:10:25:769 944 a48 AU   # Auto-install minor updates: No (User preference)
    2018-06-14 09:10:25:769 944 a48 AU   # Will interact with non-admins (Non-admins are elevated (User preference))
    2018-06-14 09:10:25:787 944 a48 Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 3, GetLastError=2250
    2018-06-14 09:10:25:787 944 a48 Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 5, GetLastError=2250
    2018-06-14 09:10:26:003 944 a48 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
    2018-06-14 09:10:26:003 944 a48 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2018-06-14 09:10:26:081 944 a48 AU AU finished delayed initialization
    2018-06-14 09:10:26:081 944 a48 AU Currently AUX is enabled - so not show any WU Upgrade notifications.
    2018-06-14 09:10:26:081 944 a48 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2018-06-14 09:10:26:081 944 a48 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2018-06-14 09:10:26:144 944 3408 DnldMgr Asking handlers to reconcile their sandboxes
    2018-06-14 09:10:31:534 944 a48 AU ###########  AU: Uninitializing Automatic Updates  ###########
    2018-06-14 09:10:31:534 944 a48 WuTask Uninit WU Task Manager
    2018-06-14 09:10:31:706 944 a48 AU Earliest future timer found: 
    2018-06-14 09:10:31:706 944 a48 AU     Timer: CF1ABEC6-7887-4964-BB93-B2E21B31CEC1, Expires 2018-06-14 15:08:31, not idle-only, not network-only
    2018-06-14 09:10:31:784 944 a48 AU Earliest future timer found: 
    2018-06-14 09:10:31:784 944 a48 AU     Timer: CF1ABEC6-7887-4964-BB93-B2E21B31CEC1, Expires 2018-06-14 15:08:31, not idle-only, not network-only
    2018-06-14 09:10:31:909 944 a48 Service *********
    2018-06-14 09:10:31:925 944 a48 Service **  END  **  Service: Service exit [Exit code = 0x240001]
    2018-06-14 09:10:31:925 944 a48 Service *************
    2018-06-14 09:11:07:945 944 37fc Misc ===========  Logging initialized (build: 7.9.9600.18970, tz: -0400)  ===========
    2018-06-14 09:11:07:945 944 37fc Misc   = Process: C:\Windows\system32\svchost.exe
    2018-06-14 09:11:07:945 944 37fc Misc   = Module: c:\windows\system32\wuaueng.dll
    2018-06-14 09:11:07:945 944 37fc Service *************
    2018-06-14 09:11:07:945 944 37fc Service ** START **  Service: Service startup
    2018-06-14 09:11:07:945 944 37fc Service *********
    2018-06-14 09:11:07:945 944 37fc IdleTmr Non-AoAc machine.  Aoac operations will be ignored.
    2018-06-14 09:11:07:945 944 37fc Agent   * WU client version 7.9.9600.18970
    2018-06-14 09:11:07:945 944 37fc Agent WARNING: SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.
    2018-06-14 09:11:07:961 944 37fc Agent   * Base directory: C:\Windows\SoftwareDistribution
    2018-06-14 09:11:07:961 944 37fc Agent   * Access type: No proxy
    2018-06-14 09:11:07:961 944 37fc Service UpdateNetworkState Ipv6, cNetworkInterfaces = 0.
    2018-06-14 09:11:07:961 944 37fc Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2018-06-14 09:11:07:961 944 37fc Agent   * Network state: Connected
    2018-06-14 09:11:07:961 944 37fc Service UpdateNetworkState Ipv6, cNetworkInterfaces = 0.
    2018-06-14 09:11:07:961 944 37fc Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2018-06-14 09:11:08:023 944 37fc Agent ***********  Agent: Initializing global settings cache  ***********
    2018-06-14 09:11:08:023 944 37fc Agent   * Endpoint Provider: 00000000-0000-0000-0000-000000000000
    2018-06-14 09:11:08:023 944 37fc Agent   * WSUS server: <NULL>
    2018-06-14 09:11:08:023 944 37fc Agent   * WSUS status server: <NULL>
    2018-06-14 09:11:08:023 944 37fc Agent   * Target group: (Unassigned Computers)
    2018-06-14 09:11:08:023 944 37fc Agent   * Windows Update access disabled: No
    2018-06-14 09:11:08:023 944 37fc Misc WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
    2018-06-14 09:11:08:148 944 37fc WuTask WuTaskManager delay initialize completed successfully..
    2018-06-14 09:11:08:148 944 37fc AU     Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2018-06-14 17:25:33, not idle-only, not network-only
    2018-06-14 09:11:08:148 944 37fc AU     Timer: CF1ABEC6-7887-4964-BB93-B2E21B31CEC1, Expires 2018-06-14 15:08:31, not idle-only, not network-only
    2018-06-14 09:11:08:148 944 37fc AU     Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2018-06-14 15:08:31, not idle-only, not network-only
    2018-06-14 09:11:08:148 944 37fc Report CWERReporter::Init succeeded
    2018-06-14 09:11:08:148 944 37fc Agent ***********  Agent: Initializing Windows Update Agent  ***********
    2018-06-14 09:11:08:148 944 37fc DnldMgr Download manager restoring 0 downloads
    2018-06-14 09:11:08:164 944 37fc AU ###########  AU: Initializing Automatic Updates  ###########
    2018-06-14 09:11:08:164 944 37fc AU AIR Mode is disabled
    2018-06-14 09:11:08:164 944 37fc AU   # Approval type: Pre-install notify (User preference)
    2018-06-14 09:11:08:164 944 37fc AU   # Auto-install minor updates: No (User preference)
    2018-06-14 09:11:08:164 944 37fc AU   # Will interact with non-admins (Non-admins are elevated (User preference))
    2018-06-14 09:11:08:164 944 37fc Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 3, GetLastError=2250
    2018-06-14 09:11:08:164 944 37fc Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 5, GetLastError=2250
    2018-06-14 09:11:08:211 944 37fc AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
    2018-06-14 09:11:08:211 944 37fc AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2018-06-14 09:11:08:273 944 37fc AU AU finished delayed initialization
    2018-06-14 09:11:08:273 944 37fc AU Currently AUX is enabled - so not show any WU Upgrade notifications.
    2018-06-14 09:11:08:273 944 37fc AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2018-06-14 09:11:08:273 944 37fc AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2018-06-14 09:11:08:320 944 35ac DnldMgr Asking handlers to reconcile their sandboxes
    2018-06-14 09:15:53:001 944 37fc Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 3, GetLastError=2250
    2018-06-14 09:15:53:001 944 37fc Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 5, GetLastError=2250
    2018-06-14 09:15:53:063 944 37fc Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 3, GetLastError=2250
    2018-06-14 09:15:53:063 944 37fc Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 5, GetLastError=2250
    2018-06-14 09:17:04:823 944 37fc Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 3, GetLastError=2250
    2018-06-14 09:17:04:823 944 37fc Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 5, GetLastError=2250
    2018-06-14 09:17:05:057 944 37fc Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 3, GetLastError=2250
    2018-06-14 09:17:05:057 944 37fc Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 5, GetLastError=2250
    2018-06-14 09:18:30:445 944 37fc Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 3, GetLastError=2250
    2018-06-14 09:18:30:445 944 37fc Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 5, GetLastError=2250
    2018-06-14 09:18:30:492 944 37fc Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 3, GetLastError=2250
    2018-06-14 09:18:30:492 944 37fc Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 5, GetLastError=2250

    jeudi 14 juin 2018 13:21
  • Thank you, I tried these steps problem still exists an hour later
    jeudi 14 juin 2018 14:54
  • Hi Nick,
     
    Thanks for your log information.
     
    Based on the log file, we could see below error. However, it is a common error and doesn’t make any sense in this case.
    Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 5, GetLastError=2250
    AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
     
    Based on my experience, you could try following method and hope it works:
    1.Please refer to below link to reset windows update components
       https://support.microsoft.com/en-us/kb/971058
    2.On WSUS server, decline all unused updates, then run Server Cleanup wizard. Also run the following script to reindex WSUS server's database:
       https://technet.microsoft.com/en-us/library/dd939795(v=ws.10).aspx
     
    Besides, if this issue is still not resolved, please kindly share the complete windowsupdate log via OneDrive.
     
    Hope above information helps.
     
    Best Regards
    Tina Cao
    =============
    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    vendredi 15 juin 2018 07:49
  • Are you performing the proper maintenance on WSUS? This is a classic example of what happens when the WSUS Server's maintenance is not performed.

    https://www.ajtek.ca/wsus/how-to-setup-manage-and-maintain-wsus-part-8-wsus-server-maintenance/


    Adam Marshall, MCSE: Security
    https://www.ajtek.ca
    Microsoft MVP - Windows and Devices for IT

    il y a 16 heure(s) et 47 minute(s)