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HP Scans to a Network Shared folder on Server 2016 RRS feed

  • Question

  • Hi,

    (Forgive me if this question has already been asked, but I can't seem to find a solution)

    We are using a HP Pagewide Pro 477dw printer to scan to a network shared folder on Windows Server 2016.

    The printer itself works great scanning on USB to the local host and (when networked) works great scanning to other network shared folders on a Windows Server 2008 and 2012.

    When comes to the 2016 server that is when we see the error.

    The printer will scan a document around 1.5 MB fine, but you will have to wait 5-10 minutes to scan again. If you try to scan right after, then you will get a general error and the printer freezes.

    SMBv1 is enabled. SMBv2 protocols are enabled. I've tried to disabled SMBv2 protocols to force an SMBv1 connection. Result of that is that the shared folder became inaccessible. Enabled SBMv2 protocols and disabled SMBv1 protocols. Result of that is scanning capability got worse. 

    As of right now, both SMBv1 and SMBv2 protocols are enabled on the server.

    To ensure that the least amount of data wasted in transmission is being used, I've reduced the scanning to black/gray scale only and dropped the dpi to 150 (still readable)

    The HP scan to Network Folder path is \\ip address\folder\sub-folder\ due to the \\hostname\folder\sub-folder failed to provide a connection.

    Credentials shouldn't be a problem since we have other scanners at different locations scanning to their respective folders in the same folder as this location on the 2016 server.

    Tried adjusting the SMB protocols that the printers used to match the 2016 server and results are still the same.

    I am wanting to know if there was something that I haven't tried yet that you'll may have come across with the same issue that I haven't seen and suggest that I try.

    Thank you,

    Ernest A



    • Modifié Ernest_A mercredi 9 octobre 2019 18:13
    mercredi 9 octobre 2019 17:31

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