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Unable to Save Custom Paper Size when Printing in MS Word 2007 resulting in "Paper Mismatch" error on Printer.

    Question

  • The SAVE button for input of custom paper sizes when printing from MS Word 2007 does not work in MS Office 2007 Enterprise version. I have it installed on two separate computers with all updates included and it doesn't work on either computer. Not being able to match the paper size from the actual document with the print queue results in a "Paper Mismatch" error on my printer and will not allow the document to print. I contacted support for my printer and they were unable to resolve the problem which appears to be in the MS Office software. Has anyone encountered this problem before, and is there a known fix for it? Thanks.
    mercredi 18 avril 2012 23:44

Réponses

  • Hi,

    Please test printing in other program, such as WordPad.

    If you cannot print a test page, or if you cannot print in several or all your Windows programs, you have a printer driver problem, a Windows problem, a hardware problem, or a connectivity problem.

    You may also the steps in this KB articles troubleshoot print failures in Word: http://support.microsoft.com/kb/826845

    Best regards.


    William Zhou

    TechNet Community Support

    vendredi 20 avril 2012 09:19

Toutes les réponses

  • Hi,

    Please test printing in other program, such as WordPad.

    If you cannot print a test page, or if you cannot print in several or all your Windows programs, you have a printer driver problem, a Windows problem, a hardware problem, or a connectivity problem.

    You may also the steps in this KB articles troubleshoot print failures in Word: http://support.microsoft.com/kb/826845

    Best regards.


    William Zhou

    TechNet Community Support

    vendredi 20 avril 2012 09:19
  • I'm using Word 2010 on Win 7. For me permanent custom paper sizes are created via my printer preferences dialog box--it's a function of the printer driver, rather than Word. It's the same one you're seeing from within Word, but it will be fully active if you access it via the printer driver itself. Go to Start > Control Panel > Devices & Printers > R-click printer, select Printing preferences. From within this dialog box you can select User Defined for paper size, and find the field for a custom name active instead of grayed out, allowing you to save your user defined custom paper size.

    • Proposé comme réponse ann000 vendredi 25 novembre 2016 20:18
    • Modifié ann000 vendredi 25 novembre 2016 20:19
    vendredi 25 novembre 2016 20:18