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Problème ouverture fichiers Office 2013 sur Sharepoint Foundation 2013 RRS feed

  • Discussion générale

  • Bonjour à tous,

    Je suis confronté à un problème, qui était au départ pour deux collaborateurs, mais qui commence à se généraliser.

    Nous avons un Sharepoint foundation 2013 sur lequel nous stockons des documents internes (PDF, images, fichiers Office).

    Il devient impossible pour certains collaborateurs d'ouvrir les documents Office à partir de ce Sharepoint.

    Quand ils cliquent sur un fichier pour l'ouvrir, l'application Office se lance bien (Word ou Excel), puis un message "Nous contactons le serveur pour récupérer les informations... Merci de patienter" (le message apparait environ 3-4 minutes).

    Ensuite, le message "Téléchargement de "http://xxx.xx.xxx/fichier.xlsx" apparait 2-3 minutes.

    Puis ensuite, Excel s'ouvre, et le message "Nous sommes désolés mais il est impossible d'ouvrir "http://xxx.xx.xxx/fichier.xlsx"

    Quand ils cliquent sur "OK", le message suivant apparaît : "Microsoft Excel ne peut accéder au fichier . Plusieurs raisons sont possibles : - Le nom de fichier ou le chemin n'existent pas - Ce fichier est actuellement utilisé par un autre programme - Le classeur que vous essayez d'enregistrer porte le même nom qu'un classeur actuellement ouvert."

    Le soucis ne se produit que sur la combinaison Windows 8 / Office 2013 (que ce soit du 32-bit ou du 64-bit). J'ai des PC en Windows 7 / Office 2013 = aucun soucis, Windows 7 / Office 2010 = aucun soucis, Windows 8 / Office 2010 = aucun soucis. Le problème n'est pas arrivé en même temps sur tous les PC Windows 8 / Office 2013.

    Concernant le serveur, j'ai déjà testé de mettre la bibliothèque Sharepoint en mode "Comportement d'ouverture par défaut des documents activés par le navigateur : Ouvrir dans l'application cliente", afin de forcer Sharepoint à ouvrir l'application Office associée plutôt que de l'ouvrir dans le navigateur, mais cela n'a rien changé.

    J'ai également changé le mode de gestion des fichiers par les navigateurs dans l'adiministration centrale de "Strict à Permissif", mais rien n'a changé.

    Le problème se produite avec IE, Chrome et Firefox. J'ai activé et désactivé le module complémentaire "SharePoint OpenDocuments Class" dans IE, mais le problème est le même.

    Aucun autre produit Office n'a été installé (genre Sharepoint Designer, Lync 2010 ou autre...) (je le précise car j'ai lu ça sur des forums).

    J'ai désinstallé/réinstallé la suite Office 2013, que ce soit en 32-bit ou 64-bit, mais le problème est le même. J'ai testé une installation hors ligne afin de n'avoir aucune mise à jour Office, mais le problème est le même. J'ai testé une version Office 2013 full à jour, et toujours le problème.

    Si quelqu'un sait où je peux chercher, ou si quelqu'un a déjà eu le problème, ou le rencontre également, n'hésitez pas à me faire part de vos recherches.

    Merci d'avance, car ce problème devient vraiment très bloquant !!!

    mercredi 21 janvier 2015 16:24

Toutes les réponses

  • Bonjour

    vous devriez peut etre chercher du côté du réseau. Pouvez vous installer un outil type fiddler pour tracer toutes les requettes http et voir si y en aurait pas sans réponses ou not found ou autre pbm qui pourrais indiquer une autre piste...


    Blog Sharepoint : www.paslatek.net Twitter : @LimozinLionel

    dimanche 25 janvier 2015 20:01
  • Bonjour Lionel, et merci à toi.

    J'ai fait des tests avec Fiddler. En fait quand je veux ouvrir un fichier Office, j'ai du code 401 partout sur le CellStorageService avec comme processus l'appli Office.

    Pour les sessions ça donne ça :

    POST http://url.sharepoint.com/site/_vti_bin/cellstorage.svc/CellStorageService HTTP/1.1
    Cache-Control: no-cache
    Pragma: no-cache
    Content-Type: multipart/related; type="application/xop+xml"; boundary="urn:uuid:a3e80e6e-d6cd-4311-8606-a48065e98a15"; start="<f9ae20ec-0045-4baa-826d-3adb6e5e21fe@tempuri.org>"; start-Info="text/xml; charset=utf-8"
    User-Agent: Microsoft Office Excel 2013
    SOAPAction: "http://schemas.microsoft.com/sharepoint/soap/ICellStorages/ExecuteCellStorageRequest"
    X-IDCRL_ACCEPTED: t
    Connection: Keep-Alive
    Content-Length: 0
    Host: url.sharepoint.com
    Authorization: NTLM TlRMTVNTUAABAAAAB4IIogAAAAAAAAAAAAAAAAAAAAAGA4AlAAAADw==


    HTTP/1.1 401 Unauthorized
    Server: Microsoft-IIS/7.5
    WWW-Authenticate: NTLM TlRMTVNTUAACAAAAGgAaADgAAAAFgomib47GT2FEcBkAAAAAAAAAAMYAxgBSAAAABgGxHQAAAA9QAEEAWQBCAEEAQwBLAC0ARwBSAE8AVQBQAAIAGgBQAEEAWQBCAEEAQwBLAC0ARwBSAE8AVQBQAAEAEABTAFIAVgAtAFcARQBCADIABAAiAHAAYQB5AGIAYQBjAGsALQBnAHIAbwB1AHAALgBjAG8AbQADADQAUwBSAFYALQBXAEUAQgAyAC4AcABhAHkAYgBhAGMAawAtAGcAcgBvAHUAcAAuAGMAbwBtAAUAIgBwAGEAeQBiAGEAYwBrAC0AZwByAG8AdQBwAC4AYwBvAG0ABwAIAJTvht0IOtABAAAAAA==
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    Date: Tue, 27 Jan 2015 08:11:34 GMT
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    Cache-Control: no-cache
    Pragma: no-cache
    Content-Type: multipart/related; type="application/xop+xml"; boundary="urn:uuid:a3e80e6e-d6cd-4311-8606-a48065e98a15"; start="<f9ae20ec-0045-4baa-826d-3adb6e5e21fe@tempuri.org>"; start-Info="text/xml; charset=utf-8"
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    Date: Tue, 27 Jan 2015 08:13:40 GMT
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    Content-Length: 0
    Host: url.sharepoint.com
    Authorization: NTLM TlRMTVNTUAABAAAAB4IIogAAAAAAAAAAAAAAAAAAAAAGA4AlAAAADw==


    HTTP/1.1 401 Unauthorized
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    X-IDCRL_ACCEPTED: t
    Connection: Keep-Alive
    Content-Length: 1065
    Host: url.sharepoint.com
    Authorization: NTLM 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    Connection: Keep-Alive
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    HTTP/1.1 401 Unauthorized
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    Date: Tue, 27 Jan 2015 08:20:11 GMT
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    ------------------------------------------------------------------
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    Server: Microsoft-IIS/7.5
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    Date: Tue, 27 Jan 2015 08:20:11 GMT
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    ------------------------------------------------------------------
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    HTTP/1.1 401 Unauthorized
    Server: Microsoft-IIS/7.5
    SPRequestGuid: 8ccae39c-8bc8-e013-ed87-dcc7941d7add
    request-id: 8ccae39c-8bc8-e013-ed87-dcc7941d7add
    X-FRAME-OPTIONS: SAMEORIGIN
    SPRequestDuration: 3
    SPIisLatency: 1
    WWW-Authenticate: NTLM
    X-Powered-By: ASP.NET
    MicrosoftSharePointTeamServices: 15.0.0.4420
    X-Content-Type-Options: nosniff
    X-MS-InvokeApp: 1; RequireReadOnly
    Date: Tue, 27 Jan 2015 08:22:21 GMT
    Content-Length: 0
    Proxy-Support: Session-Based-Authentication



    ------------------------------------------------------------------
    POST http://url.sharepoint.com/site/_vti_bin/cellstorage.svc/CellStorageService HTTP/1.1
    Cache-Control: no-cache
    Pragma: no-cache
    Content-Type: multipart/related; type="application/xop+xml"; boundary="urn:uuid:a9a879c9-05d2-496f-ad79-e67bddcfbb9b"; start="<9e4b50bc-2656-4867-b72b-f8809a28c97e@tempuri.org>"; start-Info="text/xml; charset=utf-8"
    User-Agent: Microsoft Office Excel 2013
    SOAPAction: "http://schemas.microsoft.com/sharepoint/soap/ICellStorages/ExecuteCellStorageRequest"
    X-IDCRL_ACCEPTED: t
    Connection: Keep-Alive
    Content-Length: 0
    Host: url.sharepoint.com
    Authorization: NTLM TlRMTVNTUAABAAAAB4IIogAAAAAAAAAAAAAAAAAAAAAGA4AlAAAADw==


    HTTP/1.1 401 Unauthorized
    Server: Microsoft-IIS/7.5
    WWW-Authenticate: NTLM TlRMTVNTUAACAAAAGgAaADgAAAAFgomirDRpe7bbzQ0AAAAAAAAAAMYAxgBSAAAABgGxHQAAAA9QAEEAWQBCAEEAQwBLAC0ARwBSAE8AVQBQAAIAGgBQAEEAWQBCAEEAQwBLAC0ARwBSAE8AVQBQAAEAEABTAFIAVgAtAFcARQBCADIABAAiAHAAYQB5AGIAYQBjAGsALQBnAHIAbwB1AHAALgBjAG8AbQADADQAUwBSAFYALQBXAEUAQgAyAC4AcABhAHkAYgBhAGMAawAtAGcAcgBvAHUAcAAuAGMAbwBtAAUAIgBwAGEAeQBiAGEAYwBrAC0AZwByAG8AdQBwAC4AYwBvAG0ABwAIAAYrW18KOtABAAAAAA==
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    Date: Tue, 27 Jan 2015 08:22:21 GMT
    Content-Length: 0
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    ------------------------------------------------------------------
    POST http://url.sharepoint.com/site/_vti_bin/cellstorage.svc/CellStorageService HTTP/1.1
    Cache-Control: no-cache
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    Content-Type: multipart/related; type="application/xop+xml"; boundary="urn:uuid:a9a879c9-05d2-496f-ad79-e67bddcfbb9b"; start="<9e4b50bc-2656-4867-b72b-f8809a28c97e@tempuri.org>"; start-Info="text/xml; charset=utf-8"
    User-Agent: Microsoft Office Excel 2013
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    X-IDCRL_ACCEPTED: t
    Connection: Keep-Alive
    Content-Length: 1618
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    HTTP/1.1 401 Unauthorized
    Server: Microsoft-IIS/7.5
    SPRequestGuid: accae39c-cb91-e013-ed87-d526765d0a59
    request-id: accae39c-cb91-e013-ed87-d526765d0a59
    X-FRAME-OPTIONS: SAMEORIGIN
    SPRequestDuration: 1
    SPIisLatency: 1
    WWW-Authenticate: NTLM
    X-Powered-By: ASP.NET
    MicrosoftSharePointTeamServices: 15.0.0.4420
    X-Content-Type-Options: nosniff
    X-MS-InvokeApp: 1; RequireReadOnly
    Date: Tue, 27 Jan 2015 08:24:31 GMT
    Content-Length: 0
    Proxy-Support: Session-Based-Authentication



    ------------------------------------------------------------------
    GET http://url.sharepoint.com/site/Documents%20partages/IT/Technical%20management/Documentations/System%20and%20network/Architecture/IP_PBG_lille.xls HTTP/1.1
    Accept: */*
    User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.2; Win64; x64; Trident/7.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; Tablet PC 2.0; CMNTDFJS; InfoPath.3; ms-office; MSOffice 15)
    UA-CPU: AMD64
    Accept-Encoding: gzip, deflate
    Connection: Keep-Alive
    Host: url.sharepoint.com


    HTTP/1.1 401 Unauthorized
    Content-Type: text/plain; charset=utf-8
    Server: Microsoft-IIS/7.5
    X-SharePointHealthScore: 0
    SPRequestGuid: accae39c-7b9e-e013-ed87-d291f67a4a56
    request-id: accae39c-7b9e-e013-ed87-d291f67a4a56
    WWW-Authenticate: NTLM
    X-Powered-By: ASP.NET
    MicrosoftSharePointTeamServices: 15.0.0.4420
    X-Content-Type-Options: nosniff
    X-MS-InvokeApp: 1; RequireReadOnly
    Date: Tue, 27 Jan 2015 08:24:31 GMT
    Content-Length: 16
    Proxy-Support: Session-Based-Authentication

    401 UNAUTHORIZED

    ------------------------------------------------------------------

    Et au niveau des logs ça donne ça :

    09:13:40:7946 fiddler.network.readresponse.failure> Session #10 raised exception System.Net.Sockets.SocketException Une connexion existante a dû être fermée par l’hôte distant
    09:15:50:9945 fiddler.network.readresponse.failure> Session #15 raised exception System.Net.Sockets.SocketException Une connexion existante a dû être fermée par l’hôte distant
    09:18:01:1912 fiddler.network.readresponse.failure> Session #22 raised exception System.Net.Sockets.SocketException Une connexion existante a dû être fermée par l’hôte distant
    09:20:11:3890 fiddler.network.readresponse.failure> Session #24 raised exception System.Net.Sockets.SocketException Une connexion existante a dû être fermée par l’hôte distant
    09:22:21:5856 fiddler.network.readresponse.failure> Session #27 raised exception System.Net.Sockets.SocketException Une connexion existante a dû être fermée par l’hôte distant
    09:24:31:7693 fiddler.network.readresponse.failure> Session #31 raised exception System.Net.Sockets.SocketException Une connexion existante a dû être fermée par l’hôte distant

    C'est bizarre on dirait que l'authentification ne se fait pas, et que j'ai un timeout du coups je suis déconnecté du serveur, puis Excel relance sa requête, et ça boucle...

    mardi 27 janvier 2015 08:51
  • Je continue à avancer...

    Concernant l'ouverture, j'y arrive maintenant. J'ai désactivé l'accès annonyme sur IIS et dans Sharepoint.

    Par contre impossible de modifier les documents. Quand je clique sur "Modifier" dans Excel,  j'ai une erreur 500 dans Fiddler, et Excel me dit instantanément "Un problème s'est produit lors de la connexion au serveur. Si ce problème persiste, contactez l'assistance"

    mardi 27 janvier 2015 16:51
  • étrange tout ça.... surtout le coup de l'accès anonyme car  vu les traces précédente, il y avait bien un token ntlm dans les requêtes.

    Quoiqu'il en soit, lors de l'erreur 500, le serveur produit surement une trace dans l'ULS, plus qu'à l'identifier et espérer qu'elle soit parlante...


    Blog Sharepoint : www.paslatek.net Twitter : @LimozinLionel

    mardi 27 janvier 2015 17:01
  • Bonjour,

    étrange car tout est bien configuré, vous devez vérifier la version office 2013 sur windows 8 ça peut etre un problème système windows 8 

    jeudi 5 février 2015 07:45
  • bonjour,

    avez-vous pu régler ce problème? Nous avons les même soucis depuis 3 jours en environnement Windows 10 et 7 + SharePoint sur win 2012 + sql server 2014.

    jeudi 8 octobre 2015 21:01
  • Bonjour,

    En sus d'"ULS" suggéré Par Lionel Limozin, vous avez la possibilité d'obtenir d'autres informations en activant "Failed Request Tracing" via IIS.

    - Sous Sites rubrique (volet de gauche) cliquez sur site.

    - Volet de droite dans "Configurer" cliquez sur "Echec demande de traçage".

    - Cochez la case "Activer" (notez le chemin du fichier journal).

    - Dans le volet central sous "IIS Group" clique sur l'icône "Echec demande de traçage". Sous "Actions" cliquez sur "Ajouter".

    - Dans l'assistant, vérifiez: que "tout le contenu" soit sélectionné ---> suivant.

    - Entrez 401 ou 500 dans le "code d'état" ---> suivant.

    - Quittez tous les providers vérifiés ---> "Terminé".

    - Essayez à nouveau d'accéder à votre site afin d'obtenir l'erreur 401/500.

    - Accédez au fichier journal défini plutôt. Vous trouverez deux fichiers "XML" & "XSLT". Par commodité ouvrez le fichier "XML" dans un navigateur.

    Cordialement,

    Bricoleur.


    sans l'acquisition d'un immense superflu chaque condition se sent misérable. DIDEROT

    jeudi 8 octobre 2015 23:50
  • Bonjour,

    Avez vous résolu votre problème ?

    Avez vous essayé de redémarrer les serveurs ? parfois, un redémarrage des serveurs permet de résoudre les problèmes.

    Pour ce qui est de la désinstallation d'Office, désinstaller pour réinstaller ne suffit pas à supprimer tous les composants. Nous avions formaté les postes pour réinstaller Windows et Office 32 bits.

    De plus, n'avez vous pas des problèmes réseaux. Effectivement nous avions des erreurs d'ouverture de documents liées à l'un de nos Switchs.

    Cordialement

    lundi 12 octobre 2015 08:24
  • Bonjour,

    Le problème est réapparu il y a quelques jours, malheureusement pas de trace de la solution qui avait été appliquée en janvier.

    Après plusieurs manipulation, les documents s'ouvrent bien avec Office 2010 mais cela prend beaucoup de temps et cela ne fonctionne pas avec Office 2013.


    Voici la log ULS :

    10/12/2015 15:22:20.96    w3wp.exe (0xB880)    0xC7B0    SharePoint Foundation    Logging Correlation Data    xmnv    Medium    Name=Request (POST:http://myportal.toto.com/toto/_vti_bin/cellstorage.svc/CellStorageService:ExecuteCellStorageRequest")    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:22:20.96    w3wp.exe (0xB880)    0xC7B0    SharePoint Foundation    Request Management    adc7u    Medium    Mapping URI from 'http://myportal.toto.com:80/toto/_vti_bin/cellstorage.svc/CellStorageService' to 'http://SRV-WEB2/toto/_vti_bin/cellstorage.svc/CellStorageService'    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:22:20.98    w3wp.exe (0xB880)    0xC4C0    SharePoint Foundation    Logging Correlation Data    xmnv    Medium    Name=Request (POST:http://myportal.toto.com:80/toto/_vti_bin/cellstorage.svc/CellStorageService:ExecuteCellStorageRequest")    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:22:20.98    w3wp.exe (0xB880)    0xC4C0    SharePoint Foundation    Claims Authentication    af3z9    Verbose    SPTokenCache.ReadTokenXml: Successfully read token XML 'toto\edetre'.    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:22:20.98    w3wp.exe (0xB880)    0xC4C0    SharePoint Foundation    Authentication Authorization    agb9s    Medium    Non-OAuth request. IsAuthenticated=True, UserIdentityName=0#.w|toto\edetre, ClaimsCount=28    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:22:20.99    w3wp.exe (0xB880)    0xB130    SharePoint Foundation    Logging Correlation Data    xmnv    Medium    Site=/    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:22:21.01    w3wp.exe (0xB880)    0xB130    SharePoint Foundation    Cobalt    acab3    Medium    Correlation provided by the client: {004E54F4-5DD4-4FDC-84C3-F62EF5671C15}    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:22:21.01    w3wp.exe (0xB880)    0xB130    SharePoint Foundation    Files    ajoil    Medium    Translated store error 0x800700a7 to 0x0009007d    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:22:21.03    w3wp.exe (0xB880)    0xB130    SharePoint Foundation    General    8khx    High    The error "Le fichier « http://myportal.toto.com/toto/Documents partages/Countries/France/Missions Real Estate/NESPRESSO/Suivi global Nespresso.xlsx » n’est pas verrouillé." with hr:-2130245251 in the thread context is being replaced by error "Le fichier « http://myportal.toto.com/toto/Documents partages/Countries/France/Missions Real Estate/NESPRESSO/Suivi global Nespresso.xlsx » n’est pas verrouillé." with hr:-2130245251.  The first error was not cleared before the second error replaced it.    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:22:21.03    w3wp.exe (0xB880)    0xB130    SharePoint Foundation    General    8kh7    High    Le fichier « http://myportal.toto.com/toto/Documents partages/Countries/France/Missions Real Estate/NESPRESSO/Suivi global Nespresso.xlsx » n’est pas verrouillé.    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:22:21.03    w3wp.exe (0xB880)    0xB130    SharePoint Foundation    General    aix9j    High    SPRequest.ReleaseFileLock: UserPrincipalName=i:0).w|s-1-5-21-2663422724-1200445329-4272222545-2470, AppPrincipalName= ,bstrUrl=http://myportal.toto.com/toto ,bstrWebRelDocUrl=Documents partages/Countries/France/Missions Real Estate/NESPRESSO/Suivi global Nespresso.xlsx ,lockId=14f40c20-351d-4271-8dfb-4ab443c8967f    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:22:21.03    w3wp.exe (0xB880)    0xB130    SharePoint Foundation    General    ai1wu    Medium    System.Runtime.InteropServices.COMException: Le fichier « http://myportal.toto.com/toto/Documents partages/Countries/France/Missions Real Estate/NESPRESSO/Suivi global Nespresso.xlsx » n’est pas verrouillé., StackTrace:    at Microsoft.SharePoint.SPFile.ReleaseLock(String lockId)     at Microsoft.SharePoint.Utilities.StsCoauthRequestProcessor.RequestHandler.HandleReleaseExclusiveLock(Request request, SPFile spFile)     at Microsoft.SharePoint.Utilities.StsCoauthRequestProcessor.RequestHandler.HandleExclusiveLock(Request request, SPFile spFile)     at Microsoft.SharePoint.Utilities.StsCoauthRequestProcessor.OnExecuteRequest(Request request)     at Cobalt.RequestProcessor.ExecuteRequest(Request request)     at Cobalt.RequestProcessor.ExecuteRequest(Request request)     at Cobalt.RoundtripUsingRequestProcessors.OnExecuteRoundtrip()     at Cobalt.Roundtrip.Execute()     at Microsoft.SharePoint.Utilities.SPUtility.ExecuteCobaltRequestInternal(ProtocolReader protocolReader, ProtocolWriter protocolWriter, DisposalEscrow disposalEscrow, SPFile spFile)     at Microsoft.SharePoint.SoapServer.CellStoragesImpl.CobaltBodyWriter.OnWriteBodyContents(XmlDictionaryWriter writer)     at System.ServiceModel.Channels.Message.OnWriteMessage(XmlDictionaryWriter writer)     at System.ServiceModel.Channels.MtomMessageEncoder.WriteMessage(Message message, Stream stream, String startInfo, String boundary, String startUri, Boolean writeMessageHeaders)     at System.ServiceModel.Channels.HttpOutput.WriteStreamedMessage(TimeSpan timeout)     at System.ServiceModel.Channels.HttpOutput.Send(TimeSpan timeout)     at System.ServiceModel.Channels.HttpPipeline.EmptyHttpPipeline.SendReplyCore(Message message, TimeSpan timeout)     at System.ServiceModel.Channels.HttpRequestContext.OnReply(Message message, TimeSpan timeout)     at System.ServiceModel.Channels.RequestContextBase.Reply(Message message, TimeSpan timeout)     at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.Reply(MessageRpc& rpc)     at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage9(MessageRpc& rpc)     at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage8(MessageRpc& rpc)     at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)     at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)     at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)     at System.ServiceModel.Dispatcher.ChannelHandler.DispatchAndReleasePump(RequestContext request, Boolean cleanThread, OperationContext currentOperationContext)     at System.ServiceModel.Dispatcher.ChannelHandler.HandleRequest(RequestContext request, OperationContext currentOperationContext)     at System.ServiceModel.Dispatcher.ChannelHandler.AsyncMessagePump(IAsyncResult result)     at System.Runtime.Fx.AsyncThunk.UnhandledExceptionFrame(IAsyncResult result)     at System.Runtime.AsyncResult.Complete(Boolean completedSynchronously)     at System.Runtime.InputQueue`1.AsyncQueueReader.Set(Item item)     at System.Runtime.InputQueue`1.EnqueueAndDispatch(Item item, Boolean canDispatchOnThisThread)     at System.Runtime.InputQueue`1.EnqueueAndDispatch(T item, Action dequeuedCallback, Boolean canDispatchOnThisThread)     at System.ServiceModel.Channels.SingletonChannelAcceptor`3.Enqueue(QueueItemType item, Action dequeuedCallback, Boolean canDispatchOnThisThread)     at System.ServiceModel.Channels.HttpPipeline.EnqueueMessageAsyncResult.CompleteParseAndEnqueue(IAsyncResult result)     at System.ServiceModel.Channels.HttpPipeline.EnqueueMessageAsyncResult.HandleParseIncomingMessage(IAsyncResult result)     at System.Runtime.AsyncResult.SyncContinue(IAsyncResult result)     at System.ServiceModel.Channels.HttpPipeline.EmptyHttpPipeline.BeginProcessInboundRequest(ReplyChannelAcceptor replyChannelAcceptor, Action dequeuedCallback, AsyncCallback callback, Object state)     at System.ServiceModel.Channels.HttpChannelListener`1.HttpContextReceivedAsyncResult`1.ProcessHttpContextAsync()     at System.ServiceModel.Channels.HttpChannelListener`1.BeginHttpContextReceived(HttpRequestContext context, Action acceptorCallback, AsyncCallback callback, Object state)     at System.ServiceModel.Activation.HostedHttpTransportManager.HttpContextReceived(HostedHttpRequestAsyncResult result)     at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.HandleRequest()     at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.BeginRequest()     at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.OnBeginRequest(Object state)     at System.ServiceModel.AspNetPartialTrustHelpers.PartialTrustInvoke(ContextCallback callback, Object state)     at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.OnBeginRequestWithFlow(Object state)     at System.Runtime.IOThreadScheduler.ScheduledOverlapped.IOCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped)     at System.Runtime.Fx.IOCompletionThunk.UnhandledExceptionFrame(UInt32 error, UInt32 bytesRead, NativeOverlapped* nativeOverlapped)     at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:22:21.03    w3wp.exe (0xB880)    0xB130    SharePoint Foundation    Files    9mpn    High    File exception: Microsoft.SharePoint.SPException: Le fichier « http://myportal.toto.com/toto/Documents partages/Countries/France/Missions Real Estate/NESPRESSO/Suivi global Nespresso.xlsx » n’est pas verrouillé. ---> System.Runtime.InteropServices.COMException: Le fichier « http://myportal.toto.com/toto/Documents partages/Countries/France/Missions Real Estate/NESPRESSO/Suivi global Nespresso.xlsx » n’est pas verrouillé.     at Microsoft.SharePoint.Library.SPRequestInternalClass.ReleaseFileLock(String bstrUrl, String bstrWebRelDocUrl, String lockId)     at Microsoft.SharePoint.Library.SPRequest.ReleaseFileLock(String bstrUrl, String bstrWebRelDocUrl, String lockId)     --- End of inner exception stack trace ---     at Microsoft.SharePoint.SPGlobal.HandleComException(COMException comEx)     at Microsoft.SharePoint.Library.SPRequest.ReleaseFileLock(String bstrUrl, String bstrWebRelDocUrl, String lockId)     at Microsoft.SharePoint.SPFile.ReleaseLock(String lockId)    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:22:21.03    w3wp.exe (0xB880)    0xB130    SharePoint Foundation    Cobalt    ajrji    Medium    CobaltRoundtrip [Requests=1] [ExecutionTime=10msec]**[Cobalt.ReleaseExclusiveLockRequest Error=FileNotLockedOnServer Id=1 [Input: ExclusiveLockId=14f40c20-351d-4271-8dfb-4ab443c8967f ]]    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:22:21.03    w3wp.exe (0xB880)    0xB130    SharePoint Foundation    Monitoring    b4ly    High    Leaving Monitored Scope (O15 Cobalt Request Execution). Temps d’exécution=29,9665879322651    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:22:21.03    w3wp.exe (0xB880)    0x612C    SharePoint Foundation    Micro Trace    uls4    Medium    Micro Trace Tags: 0 nasq,14 agb9s,18 acab3,14 aix9j,1 ai1wu,0 9mpn,1 ajrji,0 b4ly    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:22:21.03    w3wp.exe (0xB880)    0x612C    SharePoint Foundation    Monitoring    b4ly    Medium    Leaving Monitored Scope (Request (POST:http://myportal.toto.com:80/toto/_vti_bin/cellstorage.svc/CellStorageService:ExecuteCellStorageRequest")). Temps d’exécution=53,4760702826756    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:22:21.03    w3wp.exe (0xB880)    0xC7B0    SharePoint Foundation    Request Management    advu2    High    [Forced due to logging gap, cached @ 10/12/2015 15:22:20.96, Original Level: Verbose] Size of data: '{0}' bytes    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:22:21.03    w3wp.exe (0xB880)    0xC7B0    SharePoint Foundation    Request Management    aht6j    High    [Forced due to logging gap, Original Level: Verbose] Proxy response duration: WFE '{0}', RM '{1}'    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:24:30.33    w3wp.exe (0xB880)    0xC7B0    SharePoint Foundation    Request Management    adc8e    High    [Forced due to logging gap, cached @ 10/12/2015 15:22:21.03, Original Level: VerboseEx] Setting response StatusDescription to '{0}'    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:24:30.33    w3wp.exe (0xB880)    0xC7B0    SharePoint Foundation    Monitoring    b4ly    High    Leaving Monitored Scope (RequestManagement Response Copy). Temps d’exécution=129301,662990687    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:24:30.33    w3wp.exe (0xB880)    0xC7B0    SharePoint Foundation    Request Management    adc7r    Unexpected    Exception while routing request: 'Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.', StackTrace '   at System.Net.ConnectStream.Read(Byte[] buffer, Int32 offset, Int32 size)     at Microsoft.SharePoint.Administration.SPRoutingReverseProxy.CopyStreamToStream(Stream copyFrom, Stream copyTo, SPRequestManagementSettings settings)     at Microsoft.SharePoint.Administration.SPRoutingReverseProxy.CopyResponseData(SPRequestManagementSettings settings, HttpResponse outgoing, HttpWebResponse proxyResponse)     at Microsoft.SharePoint.Administration.SPRoutingReverseProxy.CopyProxyData(SPRoutingReverseProxyState state)     at Microsoft.SharePoint.Administration.SPRoutingReverseProxy.Execute(SPRequestManagementSettings settings, HttpContext context, SPRoutingMachineInfo finalTarget, String connectionId)     at Microsoft.SharePoint.Administration.SPRequestManagementSettings.RouteRequest(HttpContext context, SPRoutingMachineInfo finalTarget)'    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:24:30.33    w3wp.exe (0xB880)    0xC7B0    SharePoint Foundation    Micro Trace    uls4    Medium    Micro Trace Tags: 0 nasq,2 adc7u,129359 b4ly,0 adc7r    42e6369d-8baa-e013-ed87-d9a7e89e879f
    10/12/2015 15:24:30.33    w3wp.exe (0xB880)    0xC7B0    SharePoint Foundation    Monitoring    b4ly    Medium    Leaving Monitored Scope (Request (POST:http://myportal.toto.com/toto/_vti_bin/cellstorage.svc/CellStorageService:ExecuteCellStorageRequest")). Temps d’exécution=129363,696852533    42e6369d-8baa-e013-ed87-d9a7e89e879f


    2 choses sont suspectes : les temps d'exécution et le message :
    Le fichier « http://myportal.toto.com/toto/Documents partages/Countries/France/Missions Real Estate/NESPRESSO/Suivi global Nespresso.xlsx » n’est pas verrouillé.

    Quelqu'un a-t-il déjà rencontré ce message ?

    • Modifié Neen4k lundi 12 octobre 2015 13:53 Ajout d'informations
    lundi 12 octobre 2015 08:38
  • Bonjour,

    J'ai eu le même problème cette semaine. Mon problème était lié au filtrage de protocole de NOD32, en desactivant cette fonction ça fonctionne. 

    Cordialement,

    mercredi 14 octobre 2015 07:33
  • Bonjour,

    J'ai testé en désactivant NOD32 mais ça n'a rien changé. Tu peux me dire comment tu as désactivé le filtrage de protocole stp ?

    Merci d'avance

    mercredi 14 octobre 2015 07:58
  • Effectivement le problème venait de NOD32, il a fallu désactiver le filtrage sur les serveurs et les postes utilisateurs.

    Merci beaucoup !

    mercredi 14 octobre 2015 11:44