Problem with image viewing


  • Hi,

    I have tried many forums and no-one can help me, so I am hoping you can.

    Using Visio 2013 and we have a file which is shared and I am the only one with this issue, I also do not have the issue with other Visio files.

    I open the file and can see the drawing and then after a few seconds an image appears over the top of it and I cannot get rid of it. Please see image.

    I really need to be able to use this drawing, so any assistance would be greatly appreciated.



    vendredi 11 mai 2018 09:38

Toutes les réponses

  • Hi Caz,

    Checking the screenshot, it seems that the appeared image is a "map". Can you remove it on the drawing? Please save as this file to local desktop and remove the "Map" to have a try.

    On your computer, open Visio 2013, go to File > Options > Add-ins, select Manage COM Add-ins, make sure there is no add-ins listed and enabled. If there is, disable it and restart Visio 2013, open this file and confirm if the issue persists. 

    Best Regards,
    Winnie Liang

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    lundi 14 mai 2018 07:18