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WSUS clients showing error 0x80190191 - test environment

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    Been hitting my head against the wall with this one. Seems like there are a lot of different resolutions to this issue but none have helped me. I have adjusted permissions on the wsus content directories according to an article I have found, no luck. Seems like it (the client) sees the categories, whats installable and whats not but still keeps spitting out "No updates detected". I have approved several updates and none show on clients. Firewalls disabled.

    Also note I had to copy update content from another WSUS server and I updated the registry setting for ContentDir to point to these updates. This WSUS was previously sync'd from the WSUS I took the updates from.

    Any idea's? I understand this to be a permissions issue but am having a hard time finding where. Ty.

    ...ar

    mercredi 16 mai 2018 19:44

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  • Hi Alan Raczek, considering you have try a lot of different resolutions but this issue still could not be resolved. Could you please share your error windowsupdate.log for further troubleshooting?

    Best Regards

    Tina Cao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    jeudi 17 mai 2018 10:04
  • Hi Alan Raczek, considering you have try a lot of different resolutions but this issue still could not be resolved. Could you please share your error windowsupdate.log for further troubleshooting?

    Best Regards

    Tina Cao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Hi, here is part of the WindowsUpdate.log, from the point of DetectNow. I knew I should have supplied this but it is a hassle getting files off that machine.

    2018-05-16	13:44:40:055	 940	b24	AU	WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2018-05-16	13:44:40:165	 940	c80	DnldMgr	Asking handlers to reconcile their sandboxes
    2018-05-16	13:52:12:222	 940	b24	AU	Currently AUX is enabled - so not show any WU Upgrade notifications.
    2018-05-16	13:52:12:238	 940	b24	AU	WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2018-05-16	13:52:12:238	 940	b24	AU	WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2018-05-16	13:52:35:160	 940	3b4	AU	Triggering AU detection through DetectNow API
    2018-05-16	13:52:35:160	 940	3b4	AU	Triggering Online detection (non-interactive)
    2018-05-16	13:52:35:160	 940	3b4	AU	Adding timer: 
    2018-05-16	13:52:35:160	 940	3b4	AU	    Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2018-05-16 13:52:35, not idle-only, not network-only
    2018-05-16	13:52:35:160	 940	b24	AU	#############
    2018-05-16	13:52:35:160	 940	b24	AU	## START ##  AU: Search for updates
    2018-05-16	13:52:35:160	 940	b24	AU	#########
    2018-05-16	13:52:35:160	 940	b24	IdleTmr	WU operation (CSearchCall::Init ID 1) started; operation # 12; does use network; is not at background priority
    2018-05-16	13:52:35:160	 940	b24	IdleTmr	Incremented idle timer priority operation counter to 1
    2018-05-16	13:52:35:191	 940	b24	Report	***********  Report: Initializing static reporting data  ***********
    2018-05-16	13:52:35:191	 940	b24	Report	  * OS Version = 6.3.9600.0.0.196880
    2018-05-16	13:52:35:191	 940	b24	Report	  * OS Product Type = 0x00000007
    2018-05-16	13:52:35:191	 940	b24	Report	  * Computer Brand = VMware, Inc.
    2018-05-16	13:52:35:191	 940	b24	Report	  * Computer Model = VMware Virtual Platform
    2018-05-16	13:52:35:191	 940	b24	Report	  * Platform Role = 1
    2018-05-16	13:52:35:206	 940	b24	Report	  * AlwaysOn/AlwaysConnected (AOAC) = 0
    2018-05-16	13:52:35:206	 940	b24	Report	  * Bios Revision = 6.00
    2018-05-16	13:52:35:206	 940	b24	Report	  * Bios Name = PhoenixBIOS 4.0 Release 6.0     
    2018-05-16	13:52:35:206	 940	b24	Report	  * Bios Release Date = 2016-04-05T00:00:00
    2018-05-16	13:52:35:206	 940	b24	Report	  * Bios Sku Number unavailable.
    2018-05-16	13:52:35:206	 940	b24	Report	  * Bios Vendor = Phoenix Technologies LTD
    2018-05-16	13:52:35:206	 940	b24	Report	  * Bios Family unavailable.
    2018-05-16	13:52:35:206	 940	b24	Report	  * Bios Major Release = 4
    2018-05-16	13:52:35:206	 940	b24	Report	  * Bios Minor Release = 6
    2018-05-16	13:52:35:206	 940	b24	Report	  * Locale ID = 1033
    2018-05-16	13:52:35:206	 940	b24	Handler	Calculating current update level for this session
    2018-05-16	13:52:36:081	 940	b24	Handler	UH: Current cumulative update level calculated: package identity Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14, display name KB2919355, support URL http://support.microsoft.com/?kbid=2919355, timestamp 01cf4294ec3f127a
    2018-05-16	13:52:36:081	 940	b24	Handler	Done calculating current update level for this session
    2018-05-16	13:52:36:675	 940	b24	Agent	*** START ***  Queueing Finding updates [CallerId = Windows Update Command Line  Id = 1]
    2018-05-16	13:52:36:675	 940	b24	AU	<<## SUBMITTED ## AU: Search for updates  [CallId = {61F79DF8-A508-499B-B78C-EAF6FFC5BCDF} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2018-05-16	13:52:36:675	 940	58c	Agent	***  END  ***  Queueing Finding updates [CallerId = Windows Update Command Line  Id = 1]
    2018-05-16	13:52:36:675	 940	58c	Agent	*************
    2018-05-16	13:52:36:675	 940	58c	Agent	** START **  Agent: Finding updates [CallerId = Windows Update Command Line  Id = 1]
    2018-05-16	13:52:36:675	 940	58c	Agent	*********
    2018-05-16	13:52:36:675	 940	58c	Agent	  * Online = Yes; Ignore download priority = No
    2018-05-16	13:52:36:675	 940	58c	Agent	  * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2018-05-16	13:52:36:675	 940	58c	Agent	  * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2018-05-16	13:52:36:675	 940	58c	Agent	  * Search Scope = {Machine & All Users}
    2018-05-16	13:52:36:675	 940	58c	Agent	  * Caller SID for Applicability: S-1-5-18
    2018-05-16	13:52:36:675	 940	58c	Agent	  * RegisterService is set
    2018-05-16	13:52:36:675	 940	58c	EP	Got WSUS Client/Server URL: "http://tsi76250sscc.4bct25id.army.mil:8530/ClientWebService/client.asmx"
    2018-05-16	13:52:36:894	 940	58c	PT	+++++++++++  PT: Synchronizing server updates  +++++++++++
    2018-05-16	13:52:36:894	 940	58c	PT	  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://tsi76250sscc.4bct25id.army.mil:8530/ClientWebService/client.asmx
    2018-05-16	13:52:36:894	 940	58c	PT	WARNING: Cached cookie has expired or new PID is available
    2018-05-16	13:52:36:894	 940	58c	EP	Got WSUS SimpleTargeting URL: "http://tsi76250sscc.4bct25id.army.mil:8530"
    2018-05-16	13:52:36:894	 940	58c	IdleTmr	WU operation (CAuthorizationCookieWrapper::InitializeSimpleTargetingCookie) started; operation # 13; does use network; is at background priority
    2018-05-16	13:52:36:894	 940	58c	PT	Initializing simple targeting cookie, clientId = 8e32da30-523f-4ce3-b6b4-1f29a3f7bd5c, target group = , DNS name = tsi76250sfsc1.4bct25id.army.mil
    2018-05-16	13:52:36:894	 940	58c	PT	  Server URL = http://tsi76250sscc.4bct25id.army.mil:8530/SimpleAuthWebService/SimpleAuth.asmx
    2018-05-16	13:52:37:035	 940	58c	IdleTmr	WU operation (CAuthorizationCookieWrapper::InitializeSimpleTargetingCookie, operation # 13) stopped; does use network; is at background priority
    2018-05-16	13:52:37:035	 940	58c	IdleTmr	WU operation (CAgentProtocolTalker::GetCookie_WithRecovery) started; operation # 14; does use network; is at background priority
    2018-05-16	13:52:40:644	 940	58c	IdleTmr	WU operation (CAgentProtocolTalker::GetCookie_WithRecovery, operation # 14) stopped; does use network; is at background priority
    2018-05-16	13:52:40:644	 940	58c	Agent	Reading cached app categories using lifetime 604800 seconds
    2018-05-16	13:52:40:644	 940	58c	Agent	Read 0 cached app categories
    2018-05-16	13:52:40:644	 940	58c	Agent	SyncUpdates adding 0 visited app categories
    2018-05-16	13:52:41:285	 940	58c	IdleTmr	WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 15; does use network; is at background priority
    2018-05-16	13:52:41:363	 940	58c	IdleTmr	WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 15) stopped; does use network; is at background priority
    2018-05-16	13:52:41:410	 940	58c	Agent	Reading cached app categories using lifetime 604800 seconds
    2018-05-16	13:52:41:410	 940	58c	Agent	Read 0 cached app categories
    2018-05-16	13:52:41:410	 940	58c	Agent	SyncUpdates adding 0 visited app categories
    2018-05-16	13:52:41:410	 940	58c	IdleTmr	WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 16; does use network; is at background priority
    2018-05-16	13:52:41:472	 940	58c	IdleTmr	WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 16) stopped; does use network; is at background priority
    2018-05-16	13:52:41:472	 940	58c	PT	  + SyncUpdates round trips: 2
    2018-05-16	13:52:42:941	 940	58c	PT	+++++++++++  PT: Synchronizing extended update info  +++++++++++
    2018-05-16	13:52:42:941	 940	58c	PT	  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://tsi76250sscc.4bct25id.army.mil:8530/ClientWebService/client.asmx
    2018-05-16	13:52:42:941	 940	58c	IdleTmr	WU operation (CAgentProtocolTalker::GetExtendedUpdateInfo_WithRecovery) started; operation # 17; does use network; is at background priority
    2018-05-16	13:52:43:191	 940	58c	IdleTmr	WU operation (CAgentProtocolTalker::GetExtendedUpdateInfo_WithRecovery, operation # 17) stopped; does use network; is at background priority
    2018-05-16	13:52:43:269	 940	58c	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190191
    2018-05-16	13:52:43:269	 940	58c	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190191
    2018-05-16	13:52:43:269	 940	58c	Misc	WARNING: Library download error. Error 0x80190191. Will retry. Retry Counter:0
    2018-05-16	13:52:43:269	 940	58c	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190191
    2018-05-16	13:52:43:269	 940	58c	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190191
    2018-05-16	13:52:43:269	 940	58c	Misc	WARNING: Library download error. Error 0x80190191. Will retry. Retry Counter:1
    2018-05-16	13:52:43:285	 940	58c	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190191
    2018-05-16	13:52:43:285	 940	58c	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190191
    2018-05-16	13:52:43:285	 940	58c	Misc	WARNING: Library download error. Error 0x80190191. Will retry. Retry Counter:2
    2018-05-16	13:52:43:300	 940	58c	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190191
    2018-05-16	13:52:43:300	 940	58c	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190191
    2018-05-16	13:52:43:300	 940	58c	Agent	WARNING: Fail to download eula file http://tsi76250sscc.4bct25id.army.mil:8530/Content/AE/C3248EB572CB5F82E63CE9C6D73CFBF39B1052AE.txt with error 0x80244017
    2018-05-16	13:52:43:300	 940	58c	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190191
    2018-05-16	13:52:43:300	 940	58c	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190191
    2018-05-16	13:52:43:300	 940	58c	Misc	WARNING: Library download error. Error 0x80190191. Will retry. Retry Counter:0
    2018-05-16	13:52:43:316	 940	58c	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190191
    2018-05-16	13:52:43:316	 940	58c	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190191
    2018-05-16	13:52:43:316	 940	58c	Misc	WARNING: Library download error. Error 0x80190191. Will retry. Retry Counter:1
    2018-05-16	13:52:43:331	 940	58c	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190191
    2018-05-16	13:52:43:331	 940	58c	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190191
    2018-05-16	13:52:43:331	 940	58c	Misc	WARNING: Library download error. Error 0x80190191. Will retry. Retry Counter:2
    2018-05-16	13:52:43:331	 940	58c	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190191
    2018-05-16	13:52:43:331	 940	58c	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190191
    2018-05-16	13:52:43:331	 940	58c	Agent	WARNING: Fail to download eula file http://tsi76250sscc.4bct25id.army.mil:8530/Content/AE/C3248EB572CB5F82E63CE9C6D73CFBF39B1052AE.txt with error 0x80244017
    2018-05-16	13:52:43:347	 940	58c	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190191
    2018-05-16	13:52:43:347	 940	58c	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190191
    2018-05-16	13:52:43:347	 940	58c	Misc	WARNING: Library download error. Error 0x80190191. Will retry. Retry Counter:0
    2018-05-16	13:52:43:347	 940	58c	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190191
    2018-05-16	13:52:43:347	 940	58c	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190191
    2018-05-16	13:52:43:347	 940	58c	Misc	WARNING: Library download error. Error 0x80190191. Will retry. Retry Counter:1
    2018-05-16	13:52:43:363	 940	58c	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190191
    2018-05-16	13:52:43:363	 940	58c	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190191
    2018-05-16	13:52:43:363	 940	58c	Misc	WARNING: Library download error. Error 0x80190191. Will retry. Retry Counter:2
    2018-05-16	13:52:43:378	 940	58c	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190191
    2018-05-16	13:52:43:378	 940	58c	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190191
    2018-05-16	13:52:43:378	 940	58c	Agent	WARNING: Fail to download eula file http://tsi76250sscc.4bct25id.army.mil:8530/Content/AE/C3248EB572CB5F82E63CE9C6D73CFBF39B1052AE.txt with error 0x80244017
    2018-05-16	13:52:43:410	 940	58c	Agent	  * Found 0 updates and 81 categories in search; evaluated appl. rules of 1972 out of 3010 deployed entities
    2018-05-16	13:52:43:410	 940	58c	Agent	Reporting status event with 150 installable, 90 installed,  0 installed pending, 0 failed and 0 downloaded updates
    2018-05-16	13:52:43:410	 940	58c	Agent	*********
    2018-05-16	13:52:43:410	 940	58c	Agent	**  END  **  Agent: Finding updates [CallerId = Windows Update Command Line  Id = 1]
    2018-05-16	13:52:43:410	 940	58c	Agent	*************
    2018-05-16	13:52:43:410	 940	58c	IdleTmr	WU operation (CSearchCall::Init ID 1, operation # 12) stopped; does use network; is not at background priority
    2018-05-16	13:52:43:410	 940	58c	IdleTmr	Decremented idle timer priority operation counter to 0
    2018-05-16	13:52:43:410	 940	1164	AU	>>##  RESUMED  ## AU: Search for updates [CallId = {61F79DF8-A508-499B-B78C-EAF6FFC5BCDF} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2018-05-16	13:52:43:472	 940	1164	AU	  # 0 updates detected
    2018-05-16	13:52:43:472	 940	1164	AU	#########
    2018-05-16	13:52:43:472	 940	1164	AU	##  END  ##  AU: Search for updates  [CallId = {61F79DF8-A508-499B-B78C-EAF6FFC5BCDF} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2018-05-16	13:52:43:472	 940	1164	AU	#############
    2018-05-16	13:52:43:472	 940	1164	AU	All AU searches complete.
    2018-05-16	13:52:43:472	 940	1164	AU	AU setting next detection timeout to 2018-05-16 21:13:45
    2018-05-16	13:52:43:472	 940	1164	AU	Adding timer: 
    2018-05-16	13:52:43:472	 940	1164	AU	    Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2018-05-16 21:13:45, not idle-only, not network-only
    2018-05-16	13:52:43:472	 940	1164	AU	Currently AUX is enabled - so not show any WU Upgrade notifications.
    2018-05-16	13:52:43:535	 940	1164	AU	WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2018-05-16	13:52:43:535	 940	1164	AU	WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    

    I have a question, would it help if I did a wsusutil export? I read somewhere else you need to copy the content directory AND export the metadata. Let me know if I am on the wrong track.

    TIA

    jeudi 17 mai 2018 12:09