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Erreur lors tentative installation IE11 : Neutral package installation failed (exit code = 0x80092004 (2148081668)). RRS feed

  • Question

  • Bonjour,

    Voilà plusieurs jours que je galère sur le net afin de trouver une solution car je n'arrive pas à installer IE11, voilà ce que me donne le fichier IE11_main.log (en partie du à la restriction de caractère) :

    00:01.497: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
    00:01.513: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18869 >= 6.1.7601.17727 (True)
    00:01.513: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18869 >= 6.1.7601.17617 (True)
    00:01.513: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18869 >= 6.1.7601.17888 (True)
    00:01.513: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:01.513: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:01.513: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
    00:01.529: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18869 >= 6.1.7601.18247 (True)
    00:09.844: INFO:    Waiting for 0 prerequisite downloads.
    00:10.795: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    00:10.811: INFO:    Waiting for 0 language pack downloads.
    00:10.811: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    00:10.826: INFO:    No reboot logic message NrApiStart(0), lParam=0x00252830 returned 0x00000000.
    00:11.310: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    00:11.310: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    00:11.310: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE14210.tmp\IE11-neutral.Downloaded.cab
    00:11.326: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE14210.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    00:27.768: INFO:    Process 'C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE14210.tmp\IE11-neutral.Downloaded.cab /quiet /norestart' exited with exit code 0x80092004 (-2146885628)
    00:27.784: ERROR:   Neutral package installation failed (exit code = 0x80092004 (2148081668)).
    00:27.784: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    00:27.784: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    00:27.799: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    00:27.799: INFO:    Waiting for Active Setup to complete.
    00:27.877: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    00:34.383: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
    00:34.398: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
    00:34.414: INFO:    SQM Upload returned 403
    00:37.471: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE14210.tmp
    00:37.534: INFO:    Unable to remove directory C:\Windows\TEMP\IE14210.tmp, marking for deletion on reboot.
    00:37.534: INFO:    Released Internet Explorer Installer Mutex

    Je cible donc le problème (en gras) mais je ne trouve aucune solution viable sur le net. Je dois aussi avouer que je n'ai pas tout compris à certains postes en anglais.

    Pouvez-vous m'aider?

    Merci d'avance.

    Cordialement.

    LoïcF.

    lundi 10 août 2015 15:51