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Visio 2016 Stops Working Opening Drawings from SharePoint and OneDrive for Business

    Question

  • I have multiple computers running Visio 2016 that cannot open drawings from OneDrive for Business folders or directly from SharePoint. Visio crashes with the "Visio has stopped working" message.  If drawings are copied to a local folder they open just fine.

    Schyler

    vendredi 29 juin 2018 14:37

Toutes les réponses

  • Hi Schyler,

    What's your current Visio 2016 version? Go to File > Account, click About Visio to collect the detailed build number. Please make sure you have installed all latest updates for Visio 2016.

    Additionally, please click File > Account, under User Information, click Sign out, then restart and Sign In again with the account you used for OneDrive for Business and SharePoint. Then go to File > Open, select OneDrive for Business folder or SharePoint folder to open Visio drawing.


    Best Regards,
    Winnie Liang


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    lundi 2 juillet 2018 06:26
    Modérateur
  • I have experienced this issue with Visio and Teams/Sharepoint.  It was being caused by the filename having an ampersand character & in the file name - removing this solved the problem.
    jeudi 30 août 2018 18:35