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Can not install HP Printer RRS feed

  • Question

  • Hi guys,

    i have an Server 2019 Core and want to install a HP printer. I downloaded the newest HP printer driver from their website. I can install the driver, but if i want to install the printer himself, i get the following error message (Sorry the Windows installation is in german):

    C:\Arbeitsverzeichnis\HP_Color_LaserJet_Pro_MFP_M477> add-printer -Name 
    TESTHP -DriverName "HP Color LaserJet Pro MFP M477 PCL 6" -PortName 
    192.168.2.201 -Shared -ShareName "TestHPShared" -Published
    add-printer : Beim Ausführen des angegebenen Vorgangs ist ein Fehler 
    aufgetreten. Weitere Informationen finden Sie in den Fehlerdetails.
        + CategoryInfo          : InvalidOperation: 
    (MSFT_Printer:ROOT/StandardCimv2/MSFT_Printer) [Add-Printer], CimException
        + FullyQualifiedErrorId : HRESULT 0x800703eb,Add-Printer
    

     Samsung printers work well.

    Have anyone an idea?

    Thank's a lot,

    Stefan

    mardi 15 octobre 2019 09:47

Toutes les réponses

  • HI
    1 how HP m477 printer and Samsung printer connect to server 2019 core ? by using TCP/IP or by using printer server ?

    2 what's printer driver did you use ?
    https://support.hp.com/sg-en/drivers/selfservice/hp-color-laserjet-pro-mfp-m477-series/7326560

    Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. 

    3 if you use HP Color LaserJet Pro MFP M477 PCL 6 v3 Print Driver (no installer) ,will the problem persist ?

    4 are Samsung printer and HP M477 in the same network segment ?


    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.




    mercredi 16 octobre 2019 04:03
    Modérateur
  • HI
    Is there any progress on your question?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    vendredi 18 octobre 2019 10:29
    Modérateur
  • HI
    Is there anything to help you?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    dimanche 20 octobre 2019 22:07
    Modérateur