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LYNC ABS Download problem with HLB F5 BIG-IP RRS feed

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    Hello,

    I can't download the lync ABS from my Lync clients from the internal web services see the image.

    For implement the load balancing I follow the intructions of this doc:

    http://www.f5.com/pdf/deployment-guides/f5-lync-dg.pdf

    My infrastructure is composed of:

    • 1 pool of 2 Front-End load balanced by a HLB F5
    • 1 pool of 2 Directors load balanced by a HLB F5
    • 1 pool of 2 Edges load balanced by a HLB F5

    When I bypass the VIP of the F5 with the hosts file I can download the abs so for me it's a problem with the F5 configuration.

    So, I test the persistence of the F5. I deactivate one of the two servers in the F5 configuration and I can't download the abs.

    I test with powershell the web service and I've got this error:

    Have you got any ideas?

    Thank you in advance.

    Jerome

    Jérôme

    vendredi 5 octobre 2012 10:04

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    Hi Jerome,

    Can you check this article about how to troubleshoot the Address Book ? http://blogs.technet.com/b/nexthop/archive/2012/06/21/lyncmd-troubleshooting-the-lync-2010-address-book.aspx

    It can give you come clues..

    Just a little thing : Have you configured the policy to enforce clients to get the address book through a web query ?

    You should also check that the fileshare can be accessible from both servers.

    Here's an article on how ABS delivers the address book : http://designinglync.blogspot.fr/2011/04/lync-address-book-service.html

    Regards,

    Adrian TUPPER - ABC Systemes - http://thelyncexperience.blog.com/ If answer is helpful, please hit the green arrow on the left, or mark as answer Thank you





    vendredi 5 octobre 2012 11:14
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    Hi Adrian,

    Thank you for your reply.

    Unfortunately, this article don't give me some clues...

    Yes the policy is configured for:  WebSearchAndFileDownload

    The file share is accessible from both servers.

    My problem it's for me in the configuration of the hardware load balancer F5 because if I bypass it my lync clients can download the address book generated but with the F5 my clients can't download it.

    Regards,

    Jérôme

    Jérôme

    vendredi 5 octobre 2012 11:58
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    Hi again Jerome,

    Can you use the logging tool while you connect with the Lync Client and share the log with us / Give us a larger screenshot to see the whole process of the test powershell comamnd ? / Access the ABS address : https://<Lync Pool FQDN>:443/abs/handler ?

    Even if you can connect successfully through F5, it can give us more information about the error...

    I've not played with F5 Load Balancer yet, so I can only give you some keys...

    Oh and one thing, you can speak french here ;)

    Regards,

    Adrian TUPPER - ABC Systemes - http://thelyncexperience.blog.com/ If answer is helpful, please hit the green arrow on the left, or mark as answer Thank you




    vendredi 5 octobre 2012 12:37
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    Ca sera mieux en français en effet :)

    Ci dessous la copie d'écran du test via la cmdlet powershell:

    Jérôme

    vendredi 5 octobre 2012 14:28
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    Bonjour,

    S'agissant d'un trafic HTTP / HTTPS, est ce que la persistance est bien configurée sur votre régle ?

    Il semble que la réponse ne parvient pas à l'utilisateur.

    Cordialement,

    Alexis CONIA - Eliade - http://www.techandprog.fr

    lundi 8 octobre 2012 09:16