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Skype for business Communication Desktop Client to Mobile Client Problem RRS feed

  • Diskusi Umum

  • Hello Everybody,

    I have Problem when send message and audio call from desktop client to Mobile client .

    when i try to start IM from Desktop client to Mobile client i get displayed with "the action couldn't be completed. please try again later"
    message but the weird thing is i can see the user is online and available. I test every connection such as ( desktop to desktop, Mobile to desktop, internal connection, external connection, Mediation connection ) and see work perfect.

    When i opened event viewer in client side , I see this message
    A SIP request made by Lync failed in an unexpected manner (status code 80ef01f8). More information is contained in the following technical data:

     RequestUri:   sip:skb1@xxx.net;opaque=user:epid:lQeYKx7y6Vyfx4BsM9EcMwAA;gruu;received=192.168.12.7;ms-received-port=5061;ms-received-cid=2B800
    From:         sip:a.hamzeh@XXX.net;tag=e718bbfa41
    To:           sip:skb1@XXX.net;tag=45bba2715c
    Call-ID:      1152649c66c54a90a9e9accb15baab74
    Content-type: application/sdp;call-type=im

    v=0
    o=- 0 0 IN IP4 192.168.1.4
    s=session
    c=IN IP4 192.168.1.4
    t=0 0
    m=message 5060 sip null
    a=accept-types:text/plain multipart/alternative image/gif text/rtf text/html application/x-ms-ink application/ms-imdn+xml text/x-msmsgsinvite


    Response Data:

    101  Progress Report
    ms-diagnostics:  13005;reason="Request was proxied to one or more additional targets";source="VSKP-01.xxx.NET";appName="InboundRouting"


    101  Progress Report
    ms-diagnostics:  13004;reason="Request was proxied to one or more registered endpoints";source="VSKP-01.xxx.NET";Count="1";appName="InboundRouting"


    180  Ringing


    504  Server time-out
    ms-diagnostics:  1022;reason="Cannot process routing destination";destination="sip:skb1@xxx.net;opaque=user:epid:lQeYKx7y6Vyfx4BsM9EcMwAA;gruu;received=192.168.12.7;ms-received-port=5061;ms-received-cid=2B800";source="sip.xxx.net";OriginalPresenceState="3000";CurrentPresenceState="3000";MeInsideUser="No";ConversationInitiatedBy="6";SourceNetwork="2";RemotePartyCanDoIM="Yes"


     Resolution:
     If this error continues to occur, please contact your network administrator. The network administrator can use a tool like winerror.exe from the Windows Resource Kit or lcserror.exe from the Office Communications Server Resource Kit in order to interpret any error codes listed above.



    have you  any solutions?

    I check all port requirements and DNS record. but i couldn't found any solutions to solve this problem

    i guess this problem is bug in Skype for business 2015 .  Do you think my guess is true?

    Thank you.

    Amir hamze

       
    Rabu, 20 Januari 2021 09.09