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BSOD hal.sys DPC_WATCHDOG_VIOLATION, ntoskrnl.exe IRQL_NOT_LESS_OR_EQUAL RRS feed

  • Pertanyaan

  • i've got a bsod on my pc running on windows 10, my pc series compaq presario cq 40.

    here's my minidump files

    http://1drv.ms/1P9OaKf

    Minggu, 03 Januari 2016 20.59

Jawaban

  • Hasil dari Crash Dump Analysis, kemungkinan BSOD tersebut disebabkan oleh kesalahan driver atau ada driver yg tidak compatible. Sayangnya tidak diketahui driver mana yg bermasalah. Salah satu solusi mungkin bisa dicoba dengan menjalankan Windows Update untuk melihat barangkali ada update terbaru untuk driver2 yg digunakan skrg atau bisa juga dengan menghubungi Support dari vendor hardwarenya.

    Berikut hasil Crash Dump Analysisnya:

    --

    On Sun 1/3/2016 6:16:56 PM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\010416-19859-01.dmp
    This was probably caused by the following module: hal.dll (hal!HalpTimerClockInterruptCommon+0x3F) 
    Bugcheck code: 0x133 (0x0, 0x501, 0x500, 0x0)
    Error: DPC_WATCHDOG_VIOLATION
    file path: C:\WINDOWS\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue. 
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 


    On Sun 1/3/2016 4:33:48 PM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\010316-23281-01.dmp
    This was probably caused by the following module: ntkrpamp.exe (nt!KiBugCheck2+0x0) 
    Bugcheck code: 0xA (0x14, 0xFF, 0x0, 0xFFFFFFFF820D251D)
    Error: IRQL_NOT_LESS_OR_EQUAL
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntkrpamp.exe . 
    Google query: ntkrpamp.exe IRQL_NOT_LESS_OR_EQUAL

    --

    Mudah2an membantu :)

     


    Aris Lesmana | http://arhiez.net
    Linkedin | Slide Share | Facebook | Twitter

    Senin, 04 Januari 2016 23.36
  • Hi azmii

    Untuk Compaq Presario CQ40 kemungkinan update driver bisa di dapatkan melalui Windows update

    http://support.hp.com/us-en/drivers/selfservice/Compaq-Presario-CQ40-Notebook-PC-series/3999396/model/4036687

    Berikut troubleshoot HP laptop berkaitan dengan Windows 10 secara umum

    http://support.hp.com/us-en/product/Compaq-Presario-CQ40-Notebook-PC-series/3999396/model/4036687/document/c04773236/

    Saran saya coba menghubungi pihak HP untuk detail info nya

    Terima kasih


    Andy Nugraha

    TechNet Community Support

    Selasa, 05 Januari 2016 01.31

Semua Balasan

  • Hasil dari Crash Dump Analysis, kemungkinan BSOD tersebut disebabkan oleh kesalahan driver atau ada driver yg tidak compatible. Sayangnya tidak diketahui driver mana yg bermasalah. Salah satu solusi mungkin bisa dicoba dengan menjalankan Windows Update untuk melihat barangkali ada update terbaru untuk driver2 yg digunakan skrg atau bisa juga dengan menghubungi Support dari vendor hardwarenya.

    Berikut hasil Crash Dump Analysisnya:

    --

    On Sun 1/3/2016 6:16:56 PM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\010416-19859-01.dmp
    This was probably caused by the following module: hal.dll (hal!HalpTimerClockInterruptCommon+0x3F) 
    Bugcheck code: 0x133 (0x0, 0x501, 0x500, 0x0)
    Error: DPC_WATCHDOG_VIOLATION
    file path: C:\WINDOWS\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue. 
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 


    On Sun 1/3/2016 4:33:48 PM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\010316-23281-01.dmp
    This was probably caused by the following module: ntkrpamp.exe (nt!KiBugCheck2+0x0) 
    Bugcheck code: 0xA (0x14, 0xFF, 0x0, 0xFFFFFFFF820D251D)
    Error: IRQL_NOT_LESS_OR_EQUAL
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntkrpamp.exe . 
    Google query: ntkrpamp.exe IRQL_NOT_LESS_OR_EQUAL

    --

    Mudah2an membantu :)

     


    Aris Lesmana | http://arhiez.net
    Linkedin | Slide Share | Facebook | Twitter

    Senin, 04 Januari 2016 23.36
  • Hi azmii

    Untuk Compaq Presario CQ40 kemungkinan update driver bisa di dapatkan melalui Windows update

    http://support.hp.com/us-en/drivers/selfservice/Compaq-Presario-CQ40-Notebook-PC-series/3999396/model/4036687

    Berikut troubleshoot HP laptop berkaitan dengan Windows 10 secara umum

    http://support.hp.com/us-en/product/Compaq-Presario-CQ40-Notebook-PC-series/3999396/model/4036687/document/c04773236/

    Saran saya coba menghubungi pihak HP untuk detail info nya

    Terima kasih


    Andy Nugraha

    TechNet Community Support

    Selasa, 05 Januari 2016 01.31