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Error opening message in outlook

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  • Hi experts one of my user is facing issue opening mails from one particular user in his outlook

    when he opens message he gets error.
    Below is the error message, he is getting and he has even put his credentials.

    This message with restricted permission cannot be viewed in the reading pane until you verify
    credentials.Open the item to read its contents and verify your credentials

    the permissions has given by the user to open the email to this user but still same issue. i am not sure but i think email has been encrypted. in this case how to open the emails



    17 Mei 2018 4:58

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