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Sorry, something went wrong went opening Information Right Management Protected Content. A certificate is missing or has an empty value for an important field, such as a subject or issuer name RRS feed

  • Pertanyaan

  • i had a problem in the computer client with the error message "Sorry, something went wrong went opening  Information Right Management Protected Content. A certificate is missing or has an empty value for an important field, such as a subject or issuer name".


    Please help, thanks B4


    • Diedit oleh HapSary Senin, 22 Juni 2015 07.44
    Senin, 22 Juni 2015 07.43

Jawaban

  • Terimakasih Andy Nugraha atas balasan problem saya, Maaf baru bisa balas,

    Berikut adalah hasil yang solved/fix, pemecahan problem "Sorry, something went wrong went opening Information Right Management Protected Content. A certificate is missing or has an empty value for an important field, such as a subject or issuer name" dipandu oleh Jenny & Justin - Microsoft.

    Note :

    Microsoft Office 2013 memiliki 2 versi update :   standard MSI version dan one is click – to-run version

    LANGKAH 1 : (MSI Version)

    1. Cek file MSIPC.dll c:\program files\Microsoft Office\Office 15\MSIPC.

    klik kanan>properties>detail. Untuk melihat version nya Office 2013 yang terinstall di computer client

     2. Jika Version nya adalah : 1.0.623.47, harus di uninstall june 2013 updated (KB3054774), sehingga akan kembali ke version dibawahnya (1.0.622.44 version)

    3. Cara untuk cepat uninstall  :

    - Please run the following command to uninstall the update from this client. MsiExec.exe /package {90140000-0017-0000-1000-0000000FF1CE} /uninstall {2518D197-5EF6-4514-9155-E8727F59E7DD} /qb

    - If the problem is still present, please run the following command to uninstall PowerPoint latest update.

    MsiExec.exe /package {90140000-0017-0000-1000-0000000FF1CE} /uninstall {6CCCEF18-3E65-4BEF-8A96-4472F19E99D1} /qb

    4. Setelah selesai, restart

    5. Test dengan membuka dokumen IRM


    LANGKAH 2 : (one is click – to-run version)

    Langkah 2 dilakukan jika tidak diketemukan history update June 2013 pada Microsoft Office client. Berikut langkah-langkahnya :

    Click-to-Run installation :


    1. Click Start, type cmd in the Start Search box, right-click cmd.exe, and then click Run as administrator.

    2. At the command prompt, run one of the following commands:

    For a 32-bit version of Office:

    cd %programfiles%\Microsoft Office 15\ClientX86

    For a 64-bit version of Office:

    cd %programfiles%\Microsoft Office 15\ClientX64

    3. Run the following command:

    officec2rclient.exe /update user updatetoversion=15.0.4719.1002

    4. Disable automatic updates for Office 2013 Click-to-Run
        1.Start PowerPoint.
        2.Click File, and then click Office Account.
        3.In the Product Information column, click Update Options, and then click Disable Updates.

    5. Setelah selesai, restart

    6. Test dengan membuka dokumen IRM

    Terimakasih

    salam

    HapSary

    Senin, 06 Juli 2015 07.44

Semua Balasan

  • Hi HapSary

    Selamat datang di Forum TechNet

    Forum ini adalah forum ber Bahasa Indonesia

    Apakah environment kamu melibatkan AD RMS?

    Sebelum masalah ini terjadi adakah perubahan yang dilakukan?

    Jika kamu ingin menginstall Microsoft Office 2010 di AD RMS, pastikan versi yang kamu miliki adalah Professional plus

    https://technet.microsoft.com/en-us/library/adrms-test-lab-guide-base.aspx?f=255&MSPPError=-2147217396

    Coba jalankan basic troubleshoot AD RMS di bawah

    http://social.technet.microsoft.com/wiki/contents/articles/13130.ad-rms-troubleshooting-guide.aspx

    Jika terdapat installasi Microsoft Office 2010 dan Microsoft Office 2013, ini terjadi karena Microsoft Office 2010 dan Microsoft Office 2013 menggunakan templete folder yang berbeda.

    Coba jalankan update berikut 

    https://support.microsoft.com/en-us/kb/2627273

    Kita tunggu balasannya

    Terima kasih


    Andy Nugraha

    TechNet Community Support

    • Ditandai sebagai Jawaban oleh HapSary Rabu, 01 Juli 2015 08.27
    • Tanda sebagai Jawaban dihapus oleh HapSary Rabu, 01 Juli 2015 08.28
    Selasa, 23 Juni 2015 06.24
    Moderator
  • Terimakasih Andy Nugraha atas balasan problem saya, Maaf baru bisa balas,

    Berikut adalah hasil yang solved/fix, pemecahan problem "Sorry, something went wrong went opening Information Right Management Protected Content. A certificate is missing or has an empty value for an important field, such as a subject or issuer name" dipandu oleh Jenny & Justin - Microsoft.

    Note :

    Microsoft Office 2013 memiliki 2 versi update :   standard MSI version dan one is click – to-run version

    LANGKAH 1 : (MSI Version)

    1. Cek file MSIPC.dll c:\program files\Microsoft Office\Office 15\MSIPC.

    klik kanan>properties>detail. Untuk melihat version nya Office 2013 yang terinstall di computer client

     2. Jika Version nya adalah : 1.0.623.47, harus di uninstall june 2013 updated (KB3054774), sehingga akan kembali ke version dibawahnya (1.0.622.44 version)

    3. Cara untuk cepat uninstall  :

    - Please run the following command to uninstall the update from this client. MsiExec.exe /package {90140000-0017-0000-1000-0000000FF1CE} /uninstall {2518D197-5EF6-4514-9155-E8727F59E7DD} /qb

    - If the problem is still present, please run the following command to uninstall PowerPoint latest update.

    MsiExec.exe /package {90140000-0017-0000-1000-0000000FF1CE} /uninstall {6CCCEF18-3E65-4BEF-8A96-4472F19E99D1} /qb

    4. Setelah selesai, restart

    5. Test dengan membuka dokumen IRM


    LANGKAH 2 : (one is click – to-run version)

    Langkah 2 dilakukan jika tidak diketemukan history update June 2013 pada Microsoft Office client. Berikut langkah-langkahnya :

    Click-to-Run installation :


    1. Click Start, type cmd in the Start Search box, right-click cmd.exe, and then click Run as administrator.

    2. At the command prompt, run one of the following commands:

    For a 32-bit version of Office:

    cd %programfiles%\Microsoft Office 15\ClientX86

    For a 64-bit version of Office:

    cd %programfiles%\Microsoft Office 15\ClientX64

    3. Run the following command:

    officec2rclient.exe /update user updatetoversion=15.0.4719.1002

    4. Disable automatic updates for Office 2013 Click-to-Run
        1.Start PowerPoint.
        2.Click File, and then click Office Account.
        3.In the Product Information column, click Update Options, and then click Disable Updates.

    5. Setelah selesai, restart

    6. Test dengan membuka dokumen IRM

    Terimakasih

    salam

    HapSary

    Senin, 06 Juli 2015 07.44
  • Hi HapSary

    Terima kasih atas solusinya


    Andy Nugraha

    TechNet Community Support

    Rabu, 08 Juli 2015 04.30
    Moderator