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Excel unexpectedly minimizing during 2012 R2 RDP session from a Wyse terminal

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  • <article class="topic-body">

    I have several Wyse terminals that connect to a 2012 R2 Hyper-V server running RDP.  Users are complaining that when they open an Excel spreadsheet and then start to click on it, the window minimizes and they're looking at another open window.

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    Jumat, 18 Mei 2018 15.21

Semua Balasan

  • Hi,

    Please make sure that your RDS has been fully patched with Windows Update/Hotfix, it might be helpful for resolving some known issues and improving the performance.

    Such as “Available Updates for Remote Desktop Services in Windows Server 2012 R2”:
    https://support.microsoft.com/en-us/help/2933664/available-updates-for-remote-desktop-services-in-windows-server-2012-r

    Besides, I want to confirm with you:
    1. If problem only happens on specific client type, such as OS version?
    2. If problem only happens on specific Remote App?
    3. Had it worked before?
    4. Is there any change before problem happens, such as new installation, system updating, configuration change?

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Selasa, 22 Mei 2018 07.27
    Moderator
  • As far as the original question, the RDS server is patched every month with the latest Windows updates.

    1) Happens on Dell Wyse terminals, but not on Windows 7 workstations

    2) Seems to happen only with Microsoft Office programs

    3) Seems to work intermittently

    4) No changes except monthly updates

    Selasa, 22 Mei 2018 17.10