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Error 0x8007003B: An unexpected network error occurred.

    Question

  • Hello

    I have been receiving this error message for the last two weeks while trying to transfer files from a network drive into my laptop. I have a 3TB WD My Book Live connected to my home network through a netgear DGN2000 router. I also use it to stream videos to a smart tv.

    I didn't have any problem ever since I connected it the first time. However, it has started showing up this error message now. I can't copy or move files either way. I tried a number of options, such as reset my router, shut down and reconnected the network drive but none seem to have worked now. Now, I can't stream videos. Also, I am not able to upgrade the firmware of the network drive.

    Any help please.

    Thanks

    Sunday, January 12, 2014 2:32 AM

Answers

  • Hi,

    Do you have some anti-virus software installed and set to scan network drive, temporarily disable it, check if that is the cause.

    I also suggest you update the firmware of your router.

    Please alos share more information in event viewer with us as mentioned by ZigZag31343x

    Meanwhile you can contact the support of My Book Live

    http://wdc.com/en/products/products.aspx?id=280

    NOTE This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites.

    Regards


    Yolanda
    TechNet Community Support


    Tuesday, January 14, 2014 5:34 AM
    Moderator

All replies

  • Please provide us with your Event Viewer administrative logs by following these steps:


    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file to skydrive or a file sharing service and put a link to it in your next post
    *
    If you have updated to win 8.1 and you get the error message "the system cannot find the file specified" it is a known problem.  The work around is to edit the registry.  If you are not comfortable doing this DONT.  If you are, backup the key before you do
    Press Win+"R" and input regedit

    Navigate to:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Channels. Delete "Microsoft-Windows-DxpTaskRingtone/Analytic"

    Wanikiya and Dyami--Team Zigzag

    Sunday, January 12, 2014 2:36 AM
    Moderator
  • Hi,

    Do you have some anti-virus software installed and set to scan network drive, temporarily disable it, check if that is the cause.

    I also suggest you update the firmware of your router.

    Please alos share more information in event viewer with us as mentioned by ZigZag31343x

    Meanwhile you can contact the support of My Book Live

    http://wdc.com/en/products/products.aspx?id=280

    NOTE This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites.

    Regards


    Yolanda
    TechNet Community Support


    Tuesday, January 14, 2014 5:34 AM
    Moderator
  • What I did was change the SMB Protocal form SMB 3 to 1 and that fixed it for now. Still looking into the reason why this worked.
    Tuesday, January 12, 2016 11:19 PM
  • I believe I have the same problem and would love to know how you changed the SMB protocol?
    Thursday, January 14, 2016 11:40 AM
  • I believe I have the same problem and would love to know how you changed the SMB protocol?

    Not sure if this helps, but if you're running Samba, try changing the server max protocol to NT1.

    See https://www.samba.org/samba/docs/man/manpages-3/smb.conf.5.html#SERVERMAXPROTOCOL

    I've been getting this error and I just changed to that setting.  Files are now being copied, albeit rather slowly.  So I'll probably experiment with some of the other options to see if I can get it reliable and faster.

    Saturday, May 21, 2016 1:07 PM
  • Network Sharing Center>Advanced Sharing>make sure network discovery is turn on and also file and printer sharing for private network is turn on.
    Thursday, September 29, 2016 7:12 PM
  • Navigate to:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Channels. Delete "Microsoft-Windows-DxpTaskRingtone/Analytic"

    Wanikiya and Dyami--Team Zigzag

    I am running Windows 10 and while I couldn't find this exact registry entry, I was able to find and rename the one very similar to it. Problem solved (so far).

    Thanks!

    Thursday, December 8, 2016 5:44 PM
  • It actually seems to work on Windows 10, I found the following:

    "Microsoft-Windows-DxpTaskSyncProvider/Analytic"

    and renamed to:

    |Microsoft-Windows-DxpTaskSyncProvider/Analytics"

    Looks like it did the trick for me.

    Monday, March 12, 2018 4:34 PM
  • https://answers.microsoft.com/en-us/windows/forum/windows_10-files-winpc/windows-10-error-0x8007003b-an-unexpected-network/0b83a518-5c5c-4be8-a36e-bb32b7b2ac6b

    Turning off the windows search solved it for me. 

    Sunday, September 23, 2018 3:39 AM