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iexplore.exe - Application Error

    Question

  • when I try to start up my windows explore 9 it immediately asks me if I want to find a online solution. It then shuts down. After several trys I get the error message: iexplore.exe - Application Error - The exception unknown software exception (0xc0000417) occured in the application at location 0x009ce1fd. How do I fix this problem
    Saturday, January 21, 2012 1:06 AM

Answers

  • The cause of these crashes is a rootkit infection.

    \Device\Harddisk0\DR0 ( Rootkit.Boot.SST.b )

     

    To get rid of the infections use TDS killer from the link below

     

    http://support.kaspersky.com/faq/?qid=208280684

    You can download it from some other computer and then use it to run a Scan on the infected computer.

     

    If this work try to create a new user account.. 

    Saturday, January 21, 2012 7:21 PM

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