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Phishing Filter cannot check this website because the Microsoft online service is temporarily unavailable

    Question

  • Hi,

     

    I am currently rolling out Vista Enterprise. I did a few users, who are using everything happily. I have just done another few and they get a balloon saying

     

    "Phishing Filter cannot check this website because the Microsoft online service is temporarily unavailable."

     

     

    Any ideas?

     

    Thanks in advance,

    Dhamesh

    Thursday, September 04, 2008 3:57 PM

Answers

  • Hello,

     

    Such a case might be caused by several situations; you might perform the following instructions to narrow down the issue.

     

    1. Make sure that the Internet connection should be available on your computer. Have a test in the third-party web browser such as Firefox and connect MSN/Yahoo messenger or some download software.

     

    2. Check for update for Internet Explorer 7. Please refer to the following KB article.

    The computer may respond very slowly as the Phishing Filter evaluates Web page contents in Internet Explorer 7

    http://support.microsoft.com/kb/928089

     

    3. Temporarily disable/uninstall all Anti-Virus programs or firewalls

     

    4. Run IE with No Add-ons

    Click Start, copy and paste Internet Explorer (No Add-ons) into Start Search box and press Enter. Open a webpage to have a test.

      

    5. Reset IE7 Settings

    1. Click Start button-> Control Panel.

    2. Change to Classic View on the left pane and double-click the Internet Options icon.

    3. On the Security tab, click Default level button for each icon in the Select a zone to view or change security settings.

    4. Click to Programs tab, and then click the Make default button if it is not grayed out.

    5. Click to Advanced tab, click Restore advanced settings button in the Settings area.

    6. Click the Reset button in the Reset Internet Explorer settings area and Click OK.

    7. Click Apply, and then click OK.

     

    Hope it works!

    Friday, September 05, 2008 10:36 AM
  • Hello,

     

    Please perform all the above instructions again, especially the 5th step to reset IE7 settings. If the problem still persists, you might continue with the following instructions.

     

    Register IE DLL

     

    NOTE: In order to avoid unexpected data losing, please backup your important data before taking the suggestions.

      

    1. Open a notepad.

    2. Copy the following text into the notepad window.

     

    regsvr32 setupwbv.DLL /s

    regsvr32 wininet.DLL /s

    regsvr32 comcat.DLL /s

    regsvr32 shdoc401.DLL /s

    regsvr32 shdoc401.DLL /s /i

    regsvr32 asctrls.ocx /s

    regsvr32 oleaut32.DLL /s

    regsvr32 shdocvw.DLL /s /I

    regsvr32 shdocvw.DLL /s

    regsvr32 browseui.DLL /s

    regsvr32 browseui.DLL /s /I

    regsvr32 msrating.DLL /s

    regsvr32 mlang.DLL /s

    regsvr32 hlink.DLL /s

    regsvr32 mshtml.DLL /s

    regsvr32 mshtmled.DLL /s

    regsvr32 urlmon.DLL /s

    regsvr32 plugin.ocx /s

    regsvr32 sendmail.DLL /s

    regsvr32 comctl32.DLL /s /i

    regsvr32 inetcpl.cpl /s /i

    regsvr32 mshtml.DLL /s /i

    regsvr32 scrobj.DLL /s

    regsvr32 mmefxe.ocx /s

    regsvr32 proctexe.ocx mshta.exe /s

    regsvr32 corpol.DLL /s

    regsvr32 jscript.DLL /s

    regsvr32 msxml.DLL /s

    regsvr32 imgutil.DLL /s

    regsvr32 thumbvw.DLL /s

    regsvr32 cryptext.DLL /s

    regsvr32 rsabase.DLL /s

    regsvr32 triedit.DLL /s

    regsvr32 dhtmled.ocx /s

    regsvr32 inseng.DLL /s

    regsvr32 iesetup.DLL /s /i

    regsvr32 hmmapi.DLL /s

    regsvr32 cryptdlg.DLL /s

    regsvr32 actxprxy.DLL /s

    regsvr32 dispex.DLL /s

    regsvr32 occache.DLL /s

    regsvr32 occache.DLL /s /i

    regsvr32 iepeers.DLL /s

    regsvr32 wininet.DLL /s /i

    regsvr32 urlmon.DLL /s /i

    regsvr32 digest.DLL /s /i

    regsvr32 cdfview.DLL /s

    regsvr32 webcheck.DLL /s

    regsvr32 mobsync.DLL /s

    regsvr32 pngfilt.DLL /s

    regsvr32 licmgr10.DLL /s

    regsvr32 icmfilter.DLL /s

    regsvr32 hhctrl.ocx /s

    regsvr32 inetcfg.DLL /s

    regsvr32 trialoc.DLL /s

    regsvr32 tdc.ocx /s

    regsvr32 MSR2C.DLL /s

    regsvr32 msident.DLL /s

    regsvr32 msieftp.DLL /s

    regsvr32 xmsconf.ocx /s

    regsvr32 ils.DLL /s

    regsvr32 msoeacct.DLL /s

    regsvr32 wab32.DLL /s

    regsvr32 wabimp.DLL /s

    regsvr32 wabfind.DLL /s

    regsvr32 oemiglib.DLL /s

    regsvr32 directdb.DLL /s

    regsvr32 inetcomm.DLL /s

    regsvr32 msoe.DLL /s

    regsvr32 oeimport.DLL /s

    regsvr32 msdxm.ocx /s

    regsvr32 dxmasf.DLL /s

    regsvr32 laprxy.DLL /s

    regsvr32 l3codecx.ax /s

    regsvr32 acelpdec.ax /s

    regsvr32 mpg4ds32.ax /s

    regsvr32 voxmsdec.ax /s

    regsvr32 danim.DLL /s

    regsvr32 Daxctle.ocx /s

    regsvr32 lmrt.DLL /s

    regsvr32 datime.DLL /s

    regsvr32 dxtrans.DLL /s

    regsvr32 dxtmsft.DLL /s

    regsvr32 vgx.DLL /s

    regsvr32 WEBPOST.DLL /s

    regsvr32 WPWIZDLL.DLL /s

    regsvr32 POSTWPP.DLL /s

    regsvr32 CRSWPP.DLL /s

    regsvr32 FTPWPP.DLL /s

    regsvr32 FPWPP.DLL /s

    regsvr32 FLUPL.ocx /s

    regsvr32 wshom.ocx /s

    regsvr32 wshext.DLL /s

    regsvr32 vbscript.DLL /s

     

    3. Save the file as “fix.bat” on your desktop.

    4. Right click on the fix.bat file and choose Run it as administrator.

     

    Terminate third-party conflicts

     

    Run Windows Safe Mode 

    1) Detach all unnecessary peripheral devices from your computer, such as printers, scanners and removable storage devices.

    2) Restart the computer.

    3) Keep pressing the F8 key until the Windows Startup menu appears.

    4) Choose Safe Mode with Networking, and press Enter.

    5) Test the issue in Safe Mode to see if the issue still exists.

    Note: In Safe Mode, your system display and Desktop will look and perform differently than in Normal Mode. This is only temporary.

     

    If the issue does not occur in safe mode, let’s try a Clean Boot to test the issue.

     

    Start Windows in Clean Boot mode

    Note: You must be logged on as an administrator or a member of the Administrators group to complete this procedure.

    1) Click Start.

    2) Copy and paste "msconfig" (without the quotation marks) in the Start Search box, and click Enter.

    3) Switch to Services tab and then Check Hide All Microsoft Services.

    4) Click Disable All.

    5) Switch to the Startup tab and then Click Disable all.

    6) Click OK.

    7) Click Restart to restart the computer and test the issue.

      

    Good Luck!

     

    Monday, September 08, 2008 10:44 AM

All replies

  • Hello,

     

    Such a case might be caused by several situations; you might perform the following instructions to narrow down the issue.

     

    1. Make sure that the Internet connection should be available on your computer. Have a test in the third-party web browser such as Firefox and connect MSN/Yahoo messenger or some download software.

     

    2. Check for update for Internet Explorer 7. Please refer to the following KB article.

    The computer may respond very slowly as the Phishing Filter evaluates Web page contents in Internet Explorer 7

    http://support.microsoft.com/kb/928089

     

    3. Temporarily disable/uninstall all Anti-Virus programs or firewalls

     

    4. Run IE with No Add-ons

    Click Start, copy and paste Internet Explorer (No Add-ons) into Start Search box and press Enter. Open a webpage to have a test.

      

    5. Reset IE7 Settings

    1. Click Start button-> Control Panel.

    2. Change to Classic View on the left pane and double-click the Internet Options icon.

    3. On the Security tab, click Default level button for each icon in the Select a zone to view or change security settings.

    4. Click to Programs tab, and then click the Make default button if it is not grayed out.

    5. Click to Advanced tab, click Restore advanced settings button in the Settings area.

    6. Click the Reset button in the Reset Internet Explorer settings area and Click OK.

    7. Click Apply, and then click OK.

     

    Hope it works!

    Friday, September 05, 2008 10:36 AM
  •  

    Hi,

     

    I have tried these things. Is there anything else you can suggest?

     

    Thanks,

    Dharmesh

    Sunday, September 07, 2008 6:16 PM
  • Hello,

     

    Please perform all the above instructions again, especially the 5th step to reset IE7 settings. If the problem still persists, you might continue with the following instructions.

     

    Register IE DLL

     

    NOTE: In order to avoid unexpected data losing, please backup your important data before taking the suggestions.

      

    1. Open a notepad.

    2. Copy the following text into the notepad window.

     

    regsvr32 setupwbv.DLL /s

    regsvr32 wininet.DLL /s

    regsvr32 comcat.DLL /s

    regsvr32 shdoc401.DLL /s

    regsvr32 shdoc401.DLL /s /i

    regsvr32 asctrls.ocx /s

    regsvr32 oleaut32.DLL /s

    regsvr32 shdocvw.DLL /s /I

    regsvr32 shdocvw.DLL /s

    regsvr32 browseui.DLL /s

    regsvr32 browseui.DLL /s /I

    regsvr32 msrating.DLL /s

    regsvr32 mlang.DLL /s

    regsvr32 hlink.DLL /s

    regsvr32 mshtml.DLL /s

    regsvr32 mshtmled.DLL /s

    regsvr32 urlmon.DLL /s

    regsvr32 plugin.ocx /s

    regsvr32 sendmail.DLL /s

    regsvr32 comctl32.DLL /s /i

    regsvr32 inetcpl.cpl /s /i

    regsvr32 mshtml.DLL /s /i

    regsvr32 scrobj.DLL /s

    regsvr32 mmefxe.ocx /s

    regsvr32 proctexe.ocx mshta.exe /s

    regsvr32 corpol.DLL /s

    regsvr32 jscript.DLL /s

    regsvr32 msxml.DLL /s

    regsvr32 imgutil.DLL /s

    regsvr32 thumbvw.DLL /s

    regsvr32 cryptext.DLL /s

    regsvr32 rsabase.DLL /s

    regsvr32 triedit.DLL /s

    regsvr32 dhtmled.ocx /s

    regsvr32 inseng.DLL /s

    regsvr32 iesetup.DLL /s /i

    regsvr32 hmmapi.DLL /s

    regsvr32 cryptdlg.DLL /s

    regsvr32 actxprxy.DLL /s

    regsvr32 dispex.DLL /s

    regsvr32 occache.DLL /s

    regsvr32 occache.DLL /s /i

    regsvr32 iepeers.DLL /s

    regsvr32 wininet.DLL /s /i

    regsvr32 urlmon.DLL /s /i

    regsvr32 digest.DLL /s /i

    regsvr32 cdfview.DLL /s

    regsvr32 webcheck.DLL /s

    regsvr32 mobsync.DLL /s

    regsvr32 pngfilt.DLL /s

    regsvr32 licmgr10.DLL /s

    regsvr32 icmfilter.DLL /s

    regsvr32 hhctrl.ocx /s

    regsvr32 inetcfg.DLL /s

    regsvr32 trialoc.DLL /s

    regsvr32 tdc.ocx /s

    regsvr32 MSR2C.DLL /s

    regsvr32 msident.DLL /s

    regsvr32 msieftp.DLL /s

    regsvr32 xmsconf.ocx /s

    regsvr32 ils.DLL /s

    regsvr32 msoeacct.DLL /s

    regsvr32 wab32.DLL /s

    regsvr32 wabimp.DLL /s

    regsvr32 wabfind.DLL /s

    regsvr32 oemiglib.DLL /s

    regsvr32 directdb.DLL /s

    regsvr32 inetcomm.DLL /s

    regsvr32 msoe.DLL /s

    regsvr32 oeimport.DLL /s

    regsvr32 msdxm.ocx /s

    regsvr32 dxmasf.DLL /s

    regsvr32 laprxy.DLL /s

    regsvr32 l3codecx.ax /s

    regsvr32 acelpdec.ax /s

    regsvr32 mpg4ds32.ax /s

    regsvr32 voxmsdec.ax /s

    regsvr32 danim.DLL /s

    regsvr32 Daxctle.ocx /s

    regsvr32 lmrt.DLL /s

    regsvr32 datime.DLL /s

    regsvr32 dxtrans.DLL /s

    regsvr32 dxtmsft.DLL /s

    regsvr32 vgx.DLL /s

    regsvr32 WEBPOST.DLL /s

    regsvr32 WPWIZDLL.DLL /s

    regsvr32 POSTWPP.DLL /s

    regsvr32 CRSWPP.DLL /s

    regsvr32 FTPWPP.DLL /s

    regsvr32 FPWPP.DLL /s

    regsvr32 FLUPL.ocx /s

    regsvr32 wshom.ocx /s

    regsvr32 wshext.DLL /s

    regsvr32 vbscript.DLL /s

     

    3. Save the file as “fix.bat” on your desktop.

    4. Right click on the fix.bat file and choose Run it as administrator.

     

    Terminate third-party conflicts

     

    Run Windows Safe Mode 

    1) Detach all unnecessary peripheral devices from your computer, such as printers, scanners and removable storage devices.

    2) Restart the computer.

    3) Keep pressing the F8 key until the Windows Startup menu appears.

    4) Choose Safe Mode with Networking, and press Enter.

    5) Test the issue in Safe Mode to see if the issue still exists.

    Note: In Safe Mode, your system display and Desktop will look and perform differently than in Normal Mode. This is only temporary.

     

    If the issue does not occur in safe mode, let’s try a Clean Boot to test the issue.

     

    Start Windows in Clean Boot mode

    Note: You must be logged on as an administrator or a member of the Administrators group to complete this procedure.

    1) Click Start.

    2) Copy and paste "msconfig" (without the quotation marks) in the Start Search box, and click Enter.

    3) Switch to Services tab and then Check Hide All Microsoft Services.

    4) Click Disable All.

    5) Switch to the Startup tab and then Click Disable all.

    6) Click OK.

    7) Click Restart to restart the computer and test the issue.

      

    Good Luck!

     

    Monday, September 08, 2008 10:44 AM
  •  I would be interestd to know if this solution worked because I seem to have the same problem. Thanks.
    Danish Ahmad
    Thursday, February 12, 2009 9:34 PM
  • Hi
    I have the same problem too, and I've followed all the instructions above and still the same problem, any ideas..?
    I'm thinking to format and re-install windows
    Monday, March 02, 2009 12:52 AM
  • well registering the dlls did not work for me. I'm going to try the other two.

    So I tried rebooting in Safe Mode with Networking and the problem went away! But it wasn't so much that I was in safe mode that solved the problem but that the browser (IE) was opening with Protected Mode turned OFF that solved it!

    To test this theory I logged into regular mode (still without any additional devices) and turned on the browser and the problem returned (with Internet Protected mode ON). If I turn this mode off, the phising filter starts working.

    And this happens only with this Business edition machine. I have Ultimate x64 at home and I don't see it there.

    I don't think this is really a solution to the problem but hopefully someone can figure out why this is happening. All other people having this problem should try disabling protected mode.

    Danish Ahmad
    • Proposed as answer by reverseswing Monday, March 02, 2009 10:00 PM
    Monday, March 02, 2009 9:51 PM
  • I tried in safe mode with networking but still the same, I had Protected mode disabled so I enabled it, and tried in both safe mode and normal mode and still the same, I tried restoring my system to an early date were I knew my Internet was working fine, and that resolved the problem, now my phishing filter is working fine and I don't get the error message, it seems what ever is causing the problem is in the registry, and thats why a system restore toke care of it, or maybe that's what I think, for all you Microsoft Pro. Tech people out there please advice if the problem is caused by registry or a service OR a corrupt file, Thank You :)

    P.S. When I restored my system it went back to my Old password, so remember to have your old password handy, that if you did change it recently..!

    Thanks
    A. Ezar

    • Proposed as answer by ezar Thursday, March 05, 2009 7:41 PM
    Thursday, March 05, 2009 7:40 PM