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Windows 2016 Terminal Server - Application Error in Explorer.exe

    Question

  • I already posted this question in Server2016 section - they had no idea - but they suggested to try and find a solution at the RDS-Section

    I have 3 Win2016 Terminal-Server - all show the same Problem:

    Sometimes Windows Desktop is not responding - no Startmenu reaction, no right-click on taskbar. But i can double-click Desktop-Icons and the program starts. I also have this problem when i log on locally as admin.

    In the Eventlog i get:

    Information: The Desktop Window Manager has registered the session port.(EventID 9027)

    followed by

    Error: Application Error - EventID 1000

    Faulting application name: explorer.exe, version: 10.0.14393.2879, time stamp: 0x5c89ec44
    Faulting module name: ntdll.dll, version: 10.0.14393.2608, time stamp: 0x5bd133d4
    Exception code: 0xc000041d
    Fault offset: 0x000000000002138e
    Faulting process id: 0xf51c
    Faulting application start time: 0x01d505941f3bf9c4
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: f943abdf-c7c2-4b2e-9906-e5ea5e358841
    Faulting package full name: 
    Faulting package-relative application ID: 

    The faulting module name changes between: ntdll.dll and user32.dll

    I have no idea why this happens - hope you can help me

    Thanks

    Arnold

    Monday, May 13, 2019 11:02 AM

All replies

  • hi,

    can you check if there is relate issue  

    Remote Desktop Server 2016, hundred Firewall Inbound Rules created automatically

    https://social.technet.microsoft.com/Forums/windowsserver/en-US/2f4f52a0-8756-481e-b6e2-ec7ce6df4607/remote-desktop-server-2016-hundred-firewall-inbound-rules-created-automatically?forum=ws2016


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    Tuesday, May 14, 2019 8:30 AM
    Moderator
  • Hi,

    i checked and i have a lot of this rules - i applied the patch - will see if it helps....

    Thanks for the hint

    Arnold

    Thursday, May 16, 2019 11:04 AM
  • ok, I hope everything goes well.

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    Friday, May 17, 2019 5:36 AM
    Moderator
  • Sorry - explorer still keeps crashing :-( So my initial problem still exists

    But the hint was good - i removed about 10.000 FW-Rules - sure these rules didn't speed up the server :-)

    Monday, May 20, 2019 8:42 AM
  • Hi All,

    If anyone found the solution for this issue then please share it. We are still experiencing this issue. 

    Problem Description:

    Description

    Faulting application name: Explorer.EXE, version: 10.0.14393.2879, time stamp: 0x5c89ec44
    Faulting module name: USER32.dll, version: 10.0.14393.2273, time stamp: 0x5ae40995
    Exception code: 0xc000041d
    Fault offset: 0x0000000000011a25
    Faulting process id: 0xba78
    Faulting application start time: 0x01d50f97ef2ecad3
    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: C:\Windows\System32\USER32.dll
    Report Id: 2c56940e-e5c1-417b-b0d9-ec4943ba439b
    Faulting package full name: 
    Faulting package-relative application ID: 

    Description
    Faulting application name: explorer.exe, version: 10.0.14393.2879, time stamp: 0x5c89ec44
    Faulting module name: KERNEL32.DLL, version: 10.0.14393.2969, time stamp: 0x5ccd17c9
    Exception code: 0xc000041d
    Fault offset: 0x0000000000010f8d
    Faulting process id: 0x11a20
    Faulting application start time: 0x01d51017954163c4
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: C:\Windows\System32\KERNEL32.DLL
    Report Id: 283f257a-63d0-4902-90bd-5b1beb385be8
    Faulting package full name: 
    Faulting package-relative application ID: 

    Description
    Faulting application name: explorer.exe, version: 10.0.14393.2879, time stamp: 0x5c89ec44
    Faulting module name: comctl32.dll, version: 6.10.14393.2938, time stamp: 0x5ca82440
    Exception code: 0xc000041d
    Fault offset: 0x000000000005a077
    Faulting process id: 0xb1e8
    Faulting application start time: 0x01d510161b8d59bb
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.2938_none_7dddccf083445486\comctl32.dll
    Report Id: 61652da6-3610-4116-aeb3-b5b6b20db452
    Faulting package full name: 
    Faulting package-relative application ID: 

    It is happening in every 15 minutes.


    Tuesday, May 21, 2019 9:13 PM
  • hi,
    1 enter below command in command prompt(open as admin)
    sfc scannow
    dism /online /cleanup-image /scanhealth
    dism /online /cleanup-image /checkhealth
    dism /online /cleanup-image /restorehealth
    2 enter gpresult /h rdsh.html on session host server and look if there is below policy setting
    computer configuration\amdinistrative templates\windows components\remote desktop services\remote desktop session host\remote session environment
    3 when your problem first happen ?
    4 do you have sufficient hardware resource for your end users' session ?
    5 Is there any third party app consuming your hardware resource so that it affect end user's remote session experience ?
    Please check the symptom in a clean boot (refer to windows 10 steps) environment if it is possible. Ensure the latest update has been installed to avoid known issue
    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

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    Saturday, May 25, 2019 9:44 AM
    Moderator
  • Is there any progress on your question?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
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    Thursday, May 30, 2019 2:57 PM
    Moderator