lost office suite after windows 10 upgrade RRS feed

  • Question

  • I upgraded to windows 10 and have lost my office pro plus 2013
    Tuesday, August 11, 2015 5:36 PM


  • Hi,

    Regarding of the issue, please provide us more information to assist you better.

    • Which OS you have used before upgrading Windows 10?
    • Did the other applications have the same issue? Such as Adobe PDF reader?

    As far as I know, Windows 10 provides 3 options about upgrading process.

    If we choose "Keep personal files" or "Nothing", the apps will not retain after installation.


    If you only lost Office 2013 pro plus, this issue might be caused by Office 2013 installation corrupted, and Windows 10 will uninstall it during upgrade process.

    I recommend you re-install Office 2013 in Windows 10.

    Hope it's helpful.


    George Zhao
    TechNet Community Support

    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.
    • Proposed as answer by George123345 Monday, August 24, 2015 7:59 AM
    • Marked as answer by George123345 Wednesday, September 2, 2015 6:25 AM
    Wednesday, August 12, 2015 2:49 AM