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New Email Received Notification Pops Up But Email Not in Inbox RRS feed

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    I get a notification that I have received a new email. I can read the email by clicking on the notification, but that email doesn't always appear in my inbox.

    I am using Outlook 2010 as my email client.  I have an MS Exchange account hosted on my SBS 2011 Standard server using MS Exchange 2010.

    Where are these emails going?  Is it possible to retrieve them?  Are they stored on my email server?  If so, where?

    Thank you.

    FLBill0420

    Monday, June 22, 2015 3:42 PM

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    When you have the email open from having clicked the notification, press Ctrl Shift F, which will bring an Advanced Find window which will have its location defaulted to the location of the email you're viewing. Then you can just click the Browse button and you'll see the location of the email. As for how it got there, it could be a rule, or you might find that it really is in your Inbox and there's something about your current view that's hiding it.

    Peter

    • Marked as answer by FLBill0420 Wednesday, June 24, 2015 2:55 PM
    Monday, June 22, 2015 11:24 PM

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    When you have the email open from having clicked the notification, press Ctrl Shift F, which will bring an Advanced Find window which will have its location defaulted to the location of the email you're viewing. Then you can just click the Browse button and you'll see the location of the email. As for how it got there, it could be a rule, or you might find that it really is in your Inbox and there's something about your current view that's hiding it.

    Peter

    • Marked as answer by FLBill0420 Wednesday, June 24, 2015 2:55 PM
    Monday, June 22, 2015 11:24 PM
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    Hi,

    In addition to Peter's reply, we can clean the current views to check the emails again:

    Press Win + R, type "outlook.exe /cleanviews" in the "Run" dialog, press Enter. It will restore default views and the custom views you had will be lost.

    Regards,

    Melon Chen
    TechNet Community Support

    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by JAC16 Thursday, July 27, 2017 6:01 PM
    Tuesday, June 23, 2015 1:22 AM
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    Thank you for your reply, Peter.

    I am not always at my computer to catch the pop up notification in time to open the email.

    I was hoping someone could tell me where on Exchange these emails may be stored as I have "lost" an important email that I can't replace.

    My current view is the standard single Outlook view without preview panes.  I changed the view to preview and the lost emails remain lost.

    FLBill0420

    Tuesday, June 23, 2015 11:01 PM
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    Thank you for your reply Melon.

    I ran the Outlook cleanview tool.  The emails remain lost or hidden and the view did not change.  I am using Outlook's single view without preview panes.

    I was hoping someone could tell me where on Exchange these emails may be stored as I have "lost" an important email that I can't replace.

    FLBill0420

    Tuesday, June 23, 2015 11:03 PM
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    I was hoping someone could tell me where on Exchange these emails may be stored as I have "lost" an important email that I can't replace.

    Would be useful to know if this is an issue that went from a "working" to "non-working" scenario or if this is a new install and has never worked.

    If this is something that has gone from "working" to "non-working" - have you checked to see if the "filter" for the folder was changed?

    Karl Timmermans [Outlook MVP] "Outlook Contact Import/Export/Data Mgmt" http://www.contactgenie.com

    Wednesday, June 24, 2015 1:30 AM
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    outlook.exe /cleanviews fixed mine, thank you!!
    • Edited by JAC16 Thursday, July 27, 2017 6:01 PM
    Thursday, July 27, 2017 6:00 PM
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    i did that and it didn't do anything
    • Proposed as answer by paige foellmi Monday, January 22, 2018 5:19 PM
    Monday, January 22, 2018 5:18 PM
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    When you have the email open from having clicked the notification, press Ctrl Shift F, which will bring an Advanced Find window which will have its location defaulted to the location of the email you're viewing. Then you can just click the Browse button and you'll see the location of the email. As for how it got there, it could be a rule, or you might find that it really is in your Inbox and there's something about your current view that's hiding it.

    Peter

    I don't think you understand the OP's problem and I have the same.

    We receive a pop up notification in the bottom right hand side  of our screens, Outlook is open at this stage. I can click the notification and the email will open but this said email is not in my inbox in Outlook.

    Performing an advanced search does show this email in the inbox bot it is not there in Outlook.

    Chris

    Sunday, February 4, 2018 2:38 AM
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    I will try this as soon as I can trap another pop up message.  Am having trouble right now doing that and it is getting past my bedtime so I will return to this in the morning.

    The Press Win + R, type "outlook.exe /cleanviews  suggestion did not help.<style><br _moz_dirty="" /></style>

    Tuesday, May 29, 2018 5:07 AM
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    The problem is a result of my attempt to put my e-mails on my D: Drive rather than my SSHD C: drive.

    I probably did something wrong. 

    Outlook 365 is saving new e-mails at:  C:\Users\SOP\Documents\Outlook Files\me@comcas2net.pst There is no outlook.pst file here. Along the left side of the Outlook home screens is a group of folders under the heading of me@comcast.net  It contains all my new e-mails.  Size 446 messages.


    The original ones are at:  D:\Desktop\Documents\Outlook Files\me@comcas.net(1).pst and this is where the  inbox is looking for more files.  There also is an outlook.pst file at this location of a similar size to the bill@frisinger.net(1).pst
    Along the left side of the Outlook home screens is a group of folders under the heading of me@comcast(1).net  It contains all my old e-mails. Size 928 messages.

    Along the left side of the home screen at the top is Favorites and right under that is Inbox with 975 files (all  old stuff) then a little lower is Outlook Data file and Inbox under that with 975 messages, again all old.


    It would be fine with me if all the old stuff just dispersed.
    I would like the new stuff to just be in one place. 


    The fix probably starts with File> Account Settings > Account settings

    Here I found 3 folder names,I deleted all but me.comcast.net  The folder is listed as  D:\SOP\Desktop\Outlook Files\Outlook.pst which looks good to me.

    Now my home screen on the left looks better but I only have the old messages.

    My remaining problem is "How do I get Outlook to put new messages in D:\SOP\Desktop\Outlook Files\Outlook.pst.


    My apologies  for the length of this but it has been a long gurney.



    Wednesday, May 30, 2018 3:55 AM
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    THANK YOU!!!

    Not only did I learn something new (advanced find), but I found a recent Outlook update changed the way one of my Rules was processing emails.  Seems odd that Outlook would make a change that would affect your rules, but, at any rate, I was able to fix it thanks to your suggestion.  So, thanks again :)

    PS: I appologize if this is a duplicate answer.  I clicked on the Voting button before I submitted my answer and then I could not get back to the Reply box. And, althought I got the following message several times "You already have a reply open, please close before continuing" I could not find the open Reply... 
    Wednesday, February 6, 2019 7:19 PM
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    The solution I found was quite simple.  At some point I adjusted the filter/sort settings (located on the same line with the Focused and Other tab just under the search box in my email.  Apparently I had selected one of the other methods of filtering my emails and forgot about it.  That prevented me seeing my new emails coming in, yet I could see the pop-up notification.   When I selected my usual setting of filter by Date (Conversation), I got my view back of all my emails that I thought disappeared.  Oops on me

    Wednesday, July 22, 2020 8:32 PM
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    Hi did you ever find the fix for this issue? I have exactly the same problem. Grateful for any help you can give. Thanks, Martin.
    Wednesday, August 5, 2020 2:59 PM