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Local printing using remote desktop not working RRS feed

  • Question

  • Hello,

    The situation is this: I've got a server running on a different network (using windows server 2003) and a host at home (running windows 8.1 x64), and I use both to edit work documents and print stuff at home. The printer used is an HP Deskjet F2480 Series.

    Now in the past when this pc was running win 7 everything ran just fine. But I recently upgraded to win 8.1 and now the remote desktop connection is refusing to print stuff. The printer doens't even show up in the printer and scanners thing in the control panel.

    I've tried multiple things, checked everything there is to check:

            checked the printers box in "local devices and resources" of the remote desktop connection app

            restarted the printer and remote desktop services on the local and remote pc

            installed both 32-bit and 64-bit drivers on the local pc

            added the LTP1 port to the printer so the remote server could use that port to print (connected to usb locally)

    Now the farthest I've got is installing a dummy printer (print to file) using drivers from HP (no real driver for windows server so I used the ones for xp), and then reconnected to the server and the real printer showed up (as HP Deskjet f2400 Series on ....). So I thought problem solved but now he just plain refuses to actually print stuff. You can select him and print to him but then he gives an error in the print queue and just stays there, doing nothing.

    Is there anyone with the same situation as me? Has anyone found out what the problem is?

    Thanks in advance, hope I can fix this thing :)

    Sunday, July 6, 2014 3:26 PM

Answers

  • Hi,

    Thank you for posting in Windows Server Forum.

    Have you check whether administrator can print the document? Please check that spooler service is running?

    Please check that printer redirection is enabled on RD Session Host Server. By using either GPO or configuration in the Administrative Tools Remote Desktop Session Host Configuration. Have you check using RD Easy print function.

    This problem occurs because the data that is sent from the server that is running Remote Desktop Services to the client is unexpectedly discarded. In addition also try to install below hotfix and check the result.

    Print jobs are lost or an application crashes in Microsoft Enterprise Desktop Virtualization 2.0 in Windows
    http://support.microsoft.com/kb/2925429
     
    Hope it helps!

    Thanks.

    Dharmesh Solanki

    Tuesday, July 8, 2014 3:09 AM
    Moderator

All replies

  • Hi,

    Thank you for posting in Windows Server Forum.

    Have you check whether administrator can print the document? Please check that spooler service is running?

    Please check that printer redirection is enabled on RD Session Host Server. By using either GPO or configuration in the Administrative Tools Remote Desktop Session Host Configuration. Have you check using RD Easy print function.

    This problem occurs because the data that is sent from the server that is running Remote Desktop Services to the client is unexpectedly discarded. In addition also try to install below hotfix and check the result.

    Print jobs are lost or an application crashes in Microsoft Enterprise Desktop Virtualization 2.0 in Windows
    http://support.microsoft.com/kb/2925429
     
    Hope it helps!

    Thanks.

    Dharmesh Solanki

    Tuesday, July 8, 2014 3:09 AM
    Moderator
  • Hi,

    Please let me know how we can get the fix described in the article to solve this problem for this system.

    regards

    Krzysztof

    Thursday, August 22, 2019 10:42 AM