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Internet Explorer 9 Keeps Crashing RRS feed

  • Question

  • Windows 7 64-bits SP1

    IE9

    Asus U35JC Laptop

    Crashes with Microsoft Games for Windows Marketplace and VLC Media Player (I think version 1.1.5)

    The problem is that IE9 does not work when either a game from Microsoft Games for Windows Marketplace is started (so it is fine when only the Marketplace is open, but when I start Age of Empires Online it crashes for example). Recently, it has been doing the same when VLC Media Player is on. What happens is that upon opening IE, it just immediately tells me that IE had an unexpected error and it tries to restore (resulting in the same behavior).

    It repeats every time these programs are used and for now doesn't happen with any other programs. I've tried IE Factory Reset and even if I tried to update VLC, the problem would still remain with Marketplace (which I believe updates itself - and is a Microsoft product as well...).

    Wednesday, March 7, 2012 10:23 AM

Answers

  • Hi,

    Based on my knowledge, this problem could be caused by IE add-ons. Please upgrade Adobe Flash Player to the latest version. Also try to temporary uninstall VLC software then check the issue again.


    William Tan

    TechNet Community Support

    • Proposed as answer by Arthur Xie Friday, March 16, 2012 8:29 AM
    • Marked as answer by Leo Huang Friday, March 30, 2012 1:53 AM
    Monday, March 12, 2012 2:14 AM

All replies

  • You will find Consumer support for Internet Explorer in this forum: http://answers.microsoft.com/en-us/ie

    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

    Wednesday, March 7, 2012 6:38 PM
  • Hi,

    Based on my knowledge, this problem could be caused by IE add-ons. Please upgrade Adobe Flash Player to the latest version. Also try to temporary uninstall VLC software then check the issue again.


    William Tan

    TechNet Community Support

    • Proposed as answer by Arthur Xie Friday, March 16, 2012 8:29 AM
    • Marked as answer by Leo Huang Friday, March 30, 2012 1:53 AM
    Monday, March 12, 2012 2:14 AM