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Skype for Business Server Components Install fails when patching OcsMcu.msi

    Question

  • I've been following the installation guide from Microsoft Technet and so far everything has been going smooth until now. This if my first time installing SFB 2015 Ent. and not sure where to go from here. 

    I have two servers in my pool and the first one had no issues when I installed the "Skype for Business Components" and complete successfully. When I started the process on my second server, I was able to get passed the "Install Local Configuration Store" with no issues. Then on the next step "Setup or Remove Skype for Business Server Components" I started to get my first set of errors. It initially failed because it said I needed to install SFB Updates, which after some research, I found the Skype for Business 2015 Update installer which checks your server and installs missing updates automatically. Out of all the updates KB3149233 "Update for Conferencing Server" failed to install (says it has version 6.0.9319.0 and needs 6.0.9319.259). I attempted multiple ways of installing the update but the install will simply roll back and fail. I extracted the patch from the cumulative update installer and the update OCSMCU fails again. 

    If I attempt to re-run the "Setup or Remove Skype for Business Components " I get the following error: 

    Patching OcsMcu.msi...
    -------------------- Error Message from OcsMcu.msp----------------------------
    RegisterPerfmon:  RegisterPerfmon running command: 'lodctr "C:\PROGRA~1\SKYPEF~1\OCSMCU\APPLIC~1\AVMPPerf.ini"'
    RegisterPerfmon:  Entering RegisterPerfmon in C:\Windows\Installer\MSI9769.tmp, version 3.7.1612.0
    RegisterPerfmon:  Converting DLL path to short format: C:\Program Files\Skype for Business Server 2015\OCSMCU\Application Sharing\MPProxyPerf.ini
    RegisterPerfmon:  RegisterPerfmon running command: 'lodctr "C:\PROGRA~1\SKYPEF~1\OCSMCU\APPLIC~1\MPPROX~1.INI"'
    RegisterPerfmon:  Entering RegisterPerfmon in C:\Windows\Installer\MSI9779.tmp, version 3.7.1612.0
    RegisterPerfmon:  Converting DLL path to short format: C:\Program Files\Skype for Business Server 2015\OCSMCU\Application Sharing\ASTAPerf.ini
    RegisterPerfmon:  RegisterPerfmon running command: 'lodctr "C:\PROGRA~1\SKYPEF~1\OCSMCU\APPLIC~1\ASTAPerf.ini"'
    RegisterPerfmon:  Entering RegisterPerfmon in C:\Windows\Installer\MSI98B3.tmp, version 3.7.1612.0
    RegisterPerfmon:  Converting DLL path to short format: C:\Program Files\Skype for Business Server 2015\OCSMCU\Application Sharing\ASMcuPerf.ini
    RegisterPerfmon:  RegisterPerfmon running command: 'lodctr "C:\PROGRA~1\SKYPEF~1\OCSMCU\APPLIC~1\ASMCUP~1.INI"'
    ExecServiceConfig:  Entering ExecServiceConfig in C:\Windows\Installer\MSI9A5C.tmp, version 3.7.1612.0
    ExecServiceConfig:  Configuring Service: RTCASMCU
    ExecServiceConfig:  Error 0x80070424: Service 'RTCASMCU' does not exist on this system.
    ExecServiceConfig:  Error 0x80070424: Failed to get service: RTCASMCU
    CustomAction ExecServiceConfig returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    -------------------- End Error Message from OcsMcu.msp -----------------------
    failure code 1603
    Error returned while installing OcsMcu.msi, code 1603. Error Message: A fatal error occurred during installation. For more details please consult log at C:\Users\***\AppData\Local\Temp\ApplyPatch-OcsMcu.msp-[2016_09_13][09_19_36].log or contact support.

    I've been trying to troubleshoot this for a few days now and I'm not sure where to go from here. Not sure why my first server installed just fine because it doesn't have the RTCASMCU service that this server or update is looking for. 

    Any help or suggestions would be appreciated. 

    Windows 2012 R2 / Skype for Business 2015 / SQL Server 2016

    • Edited by martech15 Tuesday, September 13, 2016 5:00 PM
    Tuesday, September 13, 2016 4:58 PM

Answers

  • I was finally able to get past this error by uninstalling every skype update and every component that was previously installed. (KBs 3149226, 3149232, 3149234, 3149227, 3149228, 3097647). KB 3149233 was the update that wouldn't install and was causing the server components install to fail. 

    The root cause of the problem is the latest cumulative updates for Skype for Business (6.0.9319.259). Don't allow the Skype Deployment Wizard to check for updates prior to installing the core components. 

    One of the first options you get when installing the Skype for Business server, Core Components and Deployment Wizard is to "Connect to the internet to check for updates," or "Don't check for updates right now." I had to select "Don't check for updates" to avoid having the installer download the latest versions. In order for my installation to work, I had to leave the default versions for all the components at v6.0.9319.0 in order for the setup to run without any issues.


    Wednesday, September 14, 2016 7:22 PM

All replies

  • Do you have any other software installed on this server, like the admin tools for the LRS room system?

    Remove this tools should fix your problem.


    regards Holger Technical Specialist UC

    Wednesday, September 14, 2016 7:26 AM
  • 

    Hi martech,

    Welcome to our forum.

    By this issue, we suggest you do the following steps, then re-install to check if the issue persist:

    1. Renamed Skype for Business 2015 in C:\Program Files
    2. renamed Csdata folder in C drive

    If there are any questions or issues, please be free to let me know and we will pleasure to help you. If the above suggestion are helpful to you, please make it as answer so that someone who has similar issue could find this thread as soon as possible.



    Best Regard,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, September 14, 2016 8:12 AM
    Moderator
  • The only admin tools I installed were the admin tools for SFB since I needed to have the Management Shell and the Topology builder tools. Not sure if that's what you are referring to.

    I had Symantec AV installed but it's been removed while I troubleshoot the issues I'm having. Although my other server installed just fine with Symantec running. 

    Wednesday, September 14, 2016 2:11 PM
  • Thanks for the suggestions Jim, but unfortunately it didn't work. I renamed both folders, and after re-running the install again I got the same error message. 
    Wednesday, September 14, 2016 2:14 PM
  • I was finally able to get past this error by uninstalling every skype update and every component that was previously installed. (KBs 3149226, 3149232, 3149234, 3149227, 3149228, 3097647). KB 3149233 was the update that wouldn't install and was causing the server components install to fail. 

    The root cause of the problem is the latest cumulative updates for Skype for Business (6.0.9319.259). Don't allow the Skype Deployment Wizard to check for updates prior to installing the core components. 

    One of the first options you get when installing the Skype for Business server, Core Components and Deployment Wizard is to "Connect to the internet to check for updates," or "Don't check for updates right now." I had to select "Don't check for updates" to avoid having the installer download the latest versions. In order for my installation to work, I had to leave the default versions for all the components at v6.0.9319.0 in order for the setup to run without any issues.


    Wednesday, September 14, 2016 7:22 PM
  • Hi martech,

    Thank you for your sharing, we would like to make your reply as answer so that someone who has similar issue could find this thread as soon as possible.

    Thanks for your understanding and support.

    Best Regard,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, September 15, 2016 12:29 AM
    Moderator