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Unable to download Software Updates - HTTPSendRequest failed 416 RRS feed

  • Question

  • I have recently installed SCCM current branch. Application and OS deployemtn work great.

    I have setup a wsus server, SUP, etc.

    I can view available updates as the synchronization works fine, but when i try to download the updates they all fail.

    I can manually download the update from the url in the patchdownlaoder.log file, but regardless of which account i run the console as, or from which server, they all fail. Below is part of the patchdownloader.log.  We do not use a proxy server and there are no blocks in the firewall that we can see. Any ideas are greatly appreciated. I have installed the SCCM console on my local workstation, the primary site server, and the SUP server and tried the downloads and they all get the same error even though i can manually download the files from each server with no issue at all.

    The errors in the log are

    httpsendrequest failed 416

    ERROR: DownloadContentFiles() failed with hr=0x800701a0 Software Updates Patch Downloader 8/8/2018 12:31:46 PM 19136 (0x4AC0)

    Trying to connect to the \\SCCMPSS1.ci.norman.ok.us\root\sms\site_NOR namespace on the SCCMPSS1.ci.norman.ok.us machine. Software Updates Patch Downloader 8/8/2018 12:31:45 PM 19136 (0x4AC0)
    Connected to \\SCCMPSS1.ci.norman.ok.us\root\sms\site_NOR Software Updates Patch Downloader 8/8/2018 12:31:45 PM 19136 (0x4AC0)
    Download destination = \\con-isilon\sccmupdates\DesktopSecurityUpdates\e2aa93c1-5668-44ea-8727-c0b3da0cb518.1\windows6.1-kb4338423-x64.cab . Software Updates Patch Downloader 8/8/2018 12:31:45 PM 19136 (0x4AC0)
    Contentsource = http://wsus.ds.download.windowsupdate.com/d/msdownload/update/software/secu/2018/07/windows6.1-kb4338423-x64_6e928ffd35369da82d9a46b4fe0175d52fb6d931.cab . Software Updates Patch Downloader 8/8/2018 12:31:45 PM 19136 (0x4AC0)
    Downloading content for ContentID = 16799144,  FileName = windows6.1-kb4338423-x64.cab. Software Updates Patch Downloader 8/8/2018 12:31:45 PM 19136 (0x4AC0)
    Connecting - Adding file range by calling HttpAddRequestHeaders, range string = "Range: bytes=0-" Software Updates Patch Downloader 8/8/2018 12:31:45 PM 19168 (0x4AE0)
    HttpSendRequest failed 416 Software Updates Patch Downloader 8/8/2018 12:31:46 PM 19168 (0x4AE0)
    Download http://wsus.ds.download.windowsupdate.com/d/msdownload/update/software/secu/2018/07/windows6.1-kb4338423-x64_6e928ffd35369da82d9a46b4fe0175d52fb6d931.cab to C:\Users\dclark\AppData\Local\Temp\CABE8.tmp returns 416 Software Updates Patch Downloader 8/8/2018 12:31:46 PM 19168 (0x4AE0)
    ERROR: DownloadContentFiles() failed with hr=0x800701a0 Software Updates Patch Downloader 8/8/2018 12:31:46 PM 19136 (0x4AC0)
    Trying to connect to the root\SMS namespace on the SCCMPSS1.ci.norman.ok.us machine. Software Updates Patch Downloader 8/8/2018 12:31:46 PM 19136 (0x4AC0)
    Connected to \\SCCMPSS1.ci.norman.ok.us\root\SMS Software Updates Patch Downloader 8/8/2018 12:31:46 PM 19136 (0x4AC0)
    Trying to connect to the \\SCCMPSS1.ci.norman.ok.us\root\sms\site_NOR namespace on the SCCMPSS1.ci.norman.ok.us machine. Software Updates Patch Downloader 8/8/2018 12:31:46 PM 19136 (0x4AC0)
    Connected to \\SCCMPSS1.ci.norman.ok.us\root\sms\site_NOR Software Updates Patch Downloader 8/8/2018 12:31:46 PM 19136 (0x4AC0)
    Download destination = \\con-isilon\sccmupdates\DesktopSecurityUpdates\05de98b8-b5ff-408d-9788-1113cece4ee0.1\Windows10.0-KB4345421-x64.cab . Software Updates Patch Downloader 8/8/2018 12:31:47 PM 19136 (0x4AC0)
    Contentsource = http://wsus.ds.download.windowsupdate.com/c/msdownload/update/software/updt/2018/07/windows10.0-kb4345421-x64_222a4e0f94b0bd56150267afa9f43aaace6f77e4.cab . Software Updates Patch Downloader 8/8/2018 12:31:47 PM 19136 (0x4AC0)
    Downloading content for ContentID = 16799222,  FileName = Windows10.0-KB4345421-x64.cab. Software Updates Patch Downloader 8/8/2018 12:31:47 PM 19136 (0x4AC0)
    Connecting - Adding file range by calling HttpAddRequestHeaders, range string = "Range: bytes=0-" Software Updates Patch Downloader 8/8/2018 12:31:47 PM 18644 (0x48D4)
    HttpSendRequest failed 416 Software Updates Patch Downloader 8/8/2018 12:31:47 PM 18644 (0x48D4)
    Download http://wsus.ds.download.windowsupdate.com/c/msdownload/update/software/updt/2018/07/windows10.0-kb4345421-x64_222a4e0f94b0bd56150267afa9f43aaace6f77e4.cab to C:\Users\dclark\AppData\Local\Temp\CAB648.tmp returns 416 Software Updates Patch Downloader 8/8/2018 12:31:47 PM 18644 (0x48D4)
    ERROR: DownloadContentFiles() failed with hr=0x800701a0 Software Updates Patch Downloader 8/8/2018 12:31:47 PM 19136 (0x4AC0)


    • Edited by DarylClark Wednesday, August 8, 2018 6:42 PM
    Wednesday, August 8, 2018 5:56 PM

Answers

  • I was running the console from 4 different machines with the same error.

    Finally found where we had to turn on something in our Palo Alto to allow range settings in http request.

    • Marked as answer by DarylClark Wednesday, August 8, 2018 7:32 PM
    Wednesday, August 8, 2018 7:25 PM

All replies

  • First, which log(s) are you reviewing?

    Next, are you manually initiating the download from the console or using an ADR?

    Finally, based on your initial statement of "The errors in the log are", did you only post errors? if so, that's not helpful as log files are about context and when you take lines out of context, they are meaningless.


    Jason | https://home.configmgrftw.com | @jasonsandys

    Wednesday, August 8, 2018 6:47 PM
  • Manually initiating a download. The errors iposted are literally the only thing in the entire log just repeated for each and every update it tries to download. I do not see a single article on a google search for those error codes, not a single one.

    I'm looking at the Patchdownloader.log file on the machines i am running the download from.

    Here. I have deleted the patchdownloader.log file and then told SCCM to download just 1 update. Below is the entire log contents.

    Trying to connect to the root\SMS namespace on the SCCMPSS1.ci.norman.ok.us machine. Software Updates Patch Downloader 8/8/2018 2:01:22 PM 18648 (0x48D8)
    Connected to \\SCCMPSS1.ci.norman.ok.us\root\SMS Software Updates Patch Downloader 8/8/2018 2:01:22 PM 18648 (0x48D8)
    Trying to connect to the \\SCCMPSS1.ci.norman.ok.us\root\sms\site_NOR namespace on the SCCMPSS1.ci.norman.ok.us machine. Software Updates Patch Downloader 8/8/2018 2:01:22 PM 18648 (0x48D8)
    Connected to \\SCCMPSS1.ci.norman.ok.us\root\sms\site_NOR Software Updates Patch Downloader 8/8/2018 2:01:23 PM 18648 (0x48D8)
    Download destination = \\con-isilon\sccmupdates\DesktopSecurityUpdates\58f01e35-46b3-423d-8035-38324c27ac5d.1\windows6.1-kb4339284-x64.cab . Software Updates Patch Downloader 8/8/2018 2:01:23 PM 18648 (0x48D8)
    Contentsource = http://wsus.ds.download.windowsupdate.com/c/msdownload/update/software/uprl/2018/07/windows6.1-kb4339284-x64_cdb88d9b93ff29b5563d2c2f494ba50e3604507e.cab . Software Updates Patch Downloader 8/8/2018 2:01:23 PM 18648 (0x48D8)
    Downloading content for ContentID = 16799263,  FileName = windows6.1-kb4339284-x64.cab. Software Updates Patch Downloader 8/8/2018 2:01:23 PM 18648 (0x48D8)
    Connecting - Adding file range by calling HttpAddRequestHeaders, range string = "Range: bytes=0-" Software Updates Patch Downloader 8/8/2018 2:01:23 PM 17568 (0x44A0)
    HttpSendRequest failed 416 Software Updates Patch Downloader 8/8/2018 2:01:23 PM 17568 (0x44A0)
    Download http://wsus.ds.download.windowsupdate.com/c/msdownload/update/software/uprl/2018/07/windows6.1-kb4339284-x64_cdb88d9b93ff29b5563d2c2f494ba50e3604507e.cab to C:\Users\dclark\AppData\Local\Temp\CABEA7.tmp returns 416 Software Updates Patch Downloader 8/8/2018 2:01:23 PM 17568 (0x44A0)
    ERROR: DownloadContentFiles() failed with hr=0x800701a0 Software Updates Patch Downloader 8/8/2018 2:01:23 PM 18648 (0x48D8)


    • Edited by DarylClark Wednesday, August 8, 2018 7:03 PM
    Wednesday, August 8, 2018 7:02 PM
  • OK, when manually initiating the download using the ConfigMgr console, no servers are involved at all. The download is performed by the system where the console is running.

    So, the next question then is where are you running the console? The site server, and admin workstation, or someplace else? Does that system have access to the Internet and can that system download the updates using any of the URLs from the log file?

    416 is an HTTP error status meaning range not satisfiable.

    Do you have a proxy server for your Internet traffic?


    Jason | https://home.configmgrftw.com | @jasonsandys

    Wednesday, August 8, 2018 7:08 PM
  • I was running the console from 4 different machines with the same error.

    Finally found where we had to turn on something in our Palo Alto to allow range settings in http request.

    • Marked as answer by DarylClark Wednesday, August 8, 2018 7:32 PM
    Wednesday, August 8, 2018 7:25 PM
  • Are you able to elaborate on the fix?

    We have a Palo as well and Office patches quit working few months ago with this same error?

    Friday, June 19, 2020 6:25 PM