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Skype for Business 2019 Whiteboard and Surface Hub 2S compatible? RRS feed

  • Question

  • When we try to share the whiteboard application inside a Skype for Business call, the participating Surface Hub 2S displays an error message: "Cannot connect to the server for sharing at the moment". 
    This happens not only when you make a Skype call with the Surface Hub, but also when you make a Skype call with any Windows laptop other than the Surface Hub. Port 8057 is open on the affected network.
    We found a blog-entry on the internet stating that the Whiteboard-App in Skype for Business is not compatible with Surface Hubs and instead we would have to use Microsoft Teams. Can someone confirm or deny this?

    • Edited by YanSch Friday, August 14, 2020 12:18 PM Improved clarity on title
    Friday, August 14, 2020 12:16 PM

All replies

  • Hi YanSch,

    I didn’t find the official document talking about whether whiteboard supports Surface Hub 2S with Skype for Business server 2019.

    This article explains that when you set up Whiteboard collaboration in Surface Hub, it is only supported in the Office 365 commercial environment and requires Office 365 with cloud-based Azure Active Directory (Azure AD). It maybe the reason why you cannot use Whiteboard in Skype for Business 2019 with Surface Hub 2S.

    This forum has a new home on Microsoft Q&Anow and will be migrated soon. We highly recommend you register the Microsoft Q&A Platform to continue the discussion with us out there.


    Best Regards,
    Sharon Zhao


    Skype for Business forum will be migrating to a new home on Microsoft Q&A! We invite you to post new questions in the new forum.

    For more information, please refer to the sticky post.

    Monday, August 17, 2020 3:00 AM
  • Hi YanSch,

    Is there any update on this case?

    Please feel free to drop us a note if there is any update.

    Have a nice day!

    This forum has a new home on Microsoft Q&Anow and will be migrated soon. We highly recommend you register the Microsoft Q&A Platform to continue the discussion with us out there.


    Best Regards,
    Sharon Zhao


    Skype for Business forum will be migrating to a new home on Microsoft Q&A! We invite you to post new questions in the new forum.

    For more information, please refer to the sticky post.



    Tuesday, August 25, 2020 9:22 AM
  • Hi Sharon,
    thanks for your reply, I do believe that answers my question! We will switch from Skype for Business to Teams soon enough, so it is not really an issue for us :)

    Regards
    Yannick
    Tuesday, August 25, 2020 9:49 AM
  • Hi YanSch,

    It's good news to use Teams. 

    Meanwhile, if there is no issue, please remember to mark helpful reply as answer to close the thread. Your action would be helpful to other users who encounter the same issue and read this thread.

    Thanks for your understanding.

     

    This forum has a new home on Microsoft Q&Anow and will be migrated soon. We highly recommend you register the Microsoft Q&A Platform to continue the discussion with us out there.


    Best Regards,
    Sharon Zhao


    Skype for Business forum will be migrating to a new home on Microsoft Q&A! We invite you to post new questions in the new forum.

    For more information, please refer to the sticky post.



    Wednesday, August 26, 2020 1:24 AM